Personalized, Convenient Care

Patients deserve a health care partner who takes time to understand their personal medical concerns, preferences and goals. Throughout Sutter Health, we partner with patients, involving them closely in their care, so the advice we give and the treatment options we recommend fit their unique needs. In this way, we provide patients with highly personalized, convenient care—where they want it, when they want it and how they want it.

One-stop office provides home base for care

We expanded our patient-centered medical home model to other locations in 2012. Medical offices in Santa Rosa and Albany began offering the multidisciplinary approach piloted in Davis starting in 2011. The medical home anticipates patients' needs and improves coordination of care through a team-based approach. Patients benefit from having access to physicians, nurse care managers, social workers, medical assistants and pharmacists during a single office visit.

Technology allows instant access to interpreters

In San Francisco, Sutter Health began pilot-testing a remote video technology that allows four clinics to connect to a call center at California Pacific Medical Center and gain instant access to medical interpreters. Patients at these clinics get immediate, real-time, two-way video access to interpreters via laptops connected through the clinics' electronic health record system. This technology helps eliminate wait times, enhances patient satisfaction and reduces costs.

Hospitalists help ensure seamless care

Hospitalists, doctors who specialize in hospital medicine, help patients receive the most advanced, consistent level of care possible. In 2012, we completed our effort to place hospitalists in all 25 hospitals within our network. When a patient is hospitalized, our hospitalists coordinate the efforts of all doctors, nurses, technicians and staff members involved in that patient's care.

Personalized approach comforts patients at end of life

At Sutter Health, we work closely with patients to better understand their personal health care needs, wishes and goals at the end of their lives. Through our systemwide Inpatient Palliative Care program, patients can choose to spend their final days in more comfortable, familiar environments, including at home. The program not only improves patients' quality of life but, in their final days, helps reduce distressing and often unnecessary hospital readmissions. From 2010 through the end of 2012, readmissions for patients in this program dropped by 33 percent.