President’s Message

In our long history as a Northern California health care organization, 2013 stands out as a remarkable year for Sutter Health.

With the health care industry facing enormous change, we kept our focus on excellence throughout the year. We continued to create and improve our clinical programs and services, build and renovate our facilities, embrace technological innovation, discover promising new treatments and invest in our patients, employees and communities—often in life-changing ways.

In 2013 we adopted a new tagline—We Plus You—that exemplifies our long-standing promise to provide personalized service and high-value medical care to every person who comes through our doors anywhere within our network of more than 100 communities. Partnership stands at the heart of this promise. We pledge to partner with our patients and each other to ensure the best care and best experience possible.

Our 2013 Sutter Health Annual Report shows our partnership promise in action. Every day, our nearly 50,000 employees, 5,000 doctors and 5,000 volunteers contribute to our systemwide culture of excellence through countless acts of collaboration, innovation, skill, knowledge, outreach and compassion.

Investing in our communities and caring for people without health insurance or access to medical services are at the heart of our not-for-profit mission. In 2013, we invested a record $901 million in vital medical and supportive services to help people in need and the broader community. This included $166 million in free or discounted care for those who can’t afford to pay.

Our commitment to communities also means being a great neighbor. Throughout 2013, we provided medical resources, volunteers and funding to aid the vital work of community organizations of all kinds. We helped support many educational and job-training programs and partnered with many community health centers, including the Bayview Child Health Center in San Francisco, which serves a neighborhood challenged by crime, lack of services and high rates of chronic illness.

Our Sutter Health caregivers work as one unified team to provide the highest-quality medical services and to make those services within reach of anyone who needs them. Every day we work to create a health care environment—whether in a hospital, a clinic, a doctor’s office or a home—where patients feel respected, valued, understood and well cared for.

We consider this our highest calling. We will continue to pursue this calling in 2014 and in the years to come.

Pat Fry
Sutter Health President and CEO