2009 Report To Our Communities
"My hands serve. My heart cares." Nutrition & Food Services Team

2009 Quality Achievements and Recognition

In 2009, our Sutter Health family of employees, physicians and volunteers continued to provide what our patients expect and deserve—personalized, high-quality care delivered close to home.

High Marks for High Performers

The Integrated Health Care Association honored five Sutter Health-aligned medical groups as “top performers” for excellence in preventive care, chronic disease management, patient satisfaction and use of information technology. These groups are:

  • Marin Independent Practice Association (Top Performer)
  • Mills-Peninsula Medical Group (Top Performer)
  • Palo Alto Medical Foundation (Top Performer)
  • Sutter West Medical Group (Top Performer)
  • Solano Regional Medical Group (Top Performer and Most Improved)

Kudos for Quality

The Lewin Group—a respected independent health care policy and research firm—ranked Sutter Health #1 in California for health care quality and 30th in the nation. Lewin based its rankings on the Centers for Medicare & Medicaid Services’ core measures and patient satisfaction results.

Hospitals Make the Grade

Thirteen Sutter-affiliated hospital campuses received the first-ever “Certificate of Excellence” from the California Hospital Assessment and Reporting Task Force. Only 36 of 281 participating hospitals across California earned this prestigious honor. Of these, one-third came from our Sutter Health family. They are:

  • Alta Bates Summit Medical Center (Alta Bates and Summit campuses)
  • California Pacific Medical Center (California and Davies campuses)
  • Eden Medical Center
  • Marin General Hospital
  • Novato Community Hospital
  • Sutter Auburn Faith Hospital
  • Sutter Davis Hospital
  • Sutter Medical Center, Sacramento (Sutter General and Sutter Memorial hospitals)
  • Sutter Roseville Medical Center
  • Sutter Tracy Community Hospital

“The doctors and nurses at Sutter saved my life so I can run around and play like a regular kid.”
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Leaps and Bounds Above the Rest

Sutter-affiliated California Pacific Medical Center (California campus) ranked among the top hospitals in the nation for quality patient care. The rating came from The Leapfrog Group, a consortium of large employers that challenges health care providers to make significant “leaps” in health care safety, quality and customer value. CPMC’s top marks reflect the hospital’s long-term commitment to patient safety and excellence.

Prevention Efforts Pay Off

Aggressive infection prevention efforts in hospitals across Sutter Health’s network significantly reduced ventilator-associated pneumonia among patients. Eleven hospitals had no incidences of ventilator-associated pneumonia for one year, and six Sutter hospitals had no incidences for two years.

Patients First, Always

Nine Sutter-affiliated hospitals had no central line-associated bloodstream infections among patients for one year, and four hospitals had no incidences for two years.

Saving Lives; Creating Best Practices

Sutter Health reduced sepsis-related deaths among hospitalized patients by 26 percent over the past three years. With the help of a $2.1 million grant from the Gordon and Betty Moore Foundation, Sutter Health will further its efforts to establish best practices for reducing sepsis deaths. Sutter Health’s improvement efforts exceed the Institute for Healthcare Improvement’s target for a quarter reduction in sepsis mortality.

Quality Care Across Patients’ Lifetimes

The Institute of Medicine, Dartmouth researchers and the Center for Health Transformation recognized Sutter’s Advanced Illness Management (AIM™) program. AIM was praised for its commitment to better meet patients’ end-of-life care wishes, improve quality of life and ease the cost burden on patients, their families and the overall health care system.

Dropped 78 Percent

Systemwide, incidences of hospital-acquired pressure ulcers dropped by 78 percent since 2003.

Investments Saves Lives

In 2006, we received a $6.1 million four-year patient safety grant from the Gordon and Betty Moore Foundation. Sutter Health also made an $8.8 million contribution. The designated funds have bolstered clinical outcomes and patient safety programs at six Sutter-affiliated Bay Area hospitals. With the help of this funding, we achieved the following in 2009 through staff-led nursing councils known as PACE (Partners Advancing Clinical Excellence):

  • 83 percent reduction in ventilator-associated pneumonia at Alta Bates Summit Medical Center and Eden Medical Center/San Leandro Hospital
  • 70 percent reduction in central-line infections at Marin General Hospital and California Pacific Medical Center
  • 35 percent reduction in deaths related to sepsis at Alta Bates Summit Medical Center, Eden Medical Center/San Leandro Hospital, Marin General Hospital, Novato Community Hospital, California Pacific Medical Center and Mills-Peninsula Health Services
  • 62 percent overall reduction in the AMI (heart attack) death rate across our network

Innovation Gets National Attention

Sutter Roseville Medical Center piloted an innovative program to provide compassionate hospice services for patients and families. As a result, the Institute of Medicine invited the hospital to participate in a Washington, D.C. conference on how to better deliver care to patients in the final stages of life.

A Decade of Excellence

Sutter Health’s Management and Clinical Excellence program celebrated its 10-year anniversary in 2009. The hands-on educational series—offered to a range of professionals across our network—teaches participants how to work together to further improve health care quality and affordability for patients.

Learn more about our focus on quality at http://www.sutterhealth.org/quality/reports/


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