Investing in Innovation

Patients, Doctors Connect Online

More than 600,000 patients enjoyed instant online connections with their Sutter Health care teams via My Health Online. This personalized, convenient online service allows patients to exchange secure emails with their doctors, view most lab results, request appointments, renew prescriptions and receive health reminders. In 2011, patients also gained a mobile app to manage their health on the go when we launched the MyChart app. MyChart is available for the iPhone, iPad, iPod touch and Android phones.

National Model Improves Care at End of Life

Sutter Health's Advanced Illness Management (AIM) program received national recognition in the March 2011 issue of Health Affairs for easing challenges for patients at the end of their life. By sensitively accommodating patients' end-of-life wishes and improving their quality of life, AIM helped keep its enrolled patients out of the hospital and at home with loved ones.

Leading the Future of Family Medicine

In 2011, Sutter Health established a patient-centered medical home team in Davis, within a busy family practice office. In a patient-centered medical home, doctors, nurses, pharmacists, case managers and other medical staff work together to anticipate patients' needs, coordinate medical services and facilitate follow-up care.

Broader Sharing Improves Patient Care

Sutter Health joined a select group of organizations nationally to launch Care Everywhere, a new technology enabling separate medical organizations to instantly share a patient's medical information electronically—with his or her consent—at the time the patient seeks care. With Care Everywhere, Sutter Health can electronically share vital patient information with the UC Davis Health System, Stanford Hospitals and Clinics, Santa Cruz County Health Services and other participating health care organizations throughout the state and country.

Innovation Advances Care Quality

The BEACON Collaborative honored employees and hospitals within our network of care for adopting innovations to improve the quality of medical care. The collaborative is a peer-to-peer learning network of hospitals in the Bay Area.

Putting Patients in Charge

Sutter Care at Home, our home health care division, takes an approach to care known as Integrated Chronic Care Management (ICCM). In the near future, ICCM is expected to become a model for patient-centered care management. Under ICCM, medical teams care for patients living with chronic medical conditions by basing treatment on the patient's personal goals. To do this, the teams work with the patient and family to understand and support what is most important to the patient.