Throughout Northern California, our network of doctors and other caregivers work together to provide what our patients expect and deserve: high-quality care where they want it, when they want it, and how they want it.
More than 650,000 Sutter Health patients now manage their health through My Health Online. Last year alone, patients sent more than 3.1 million secure email messages to their care teams. Through My Health Online, patients can also view and compare many of their lab results, request a prescription renewal, view doctors' instructions, and request and schedule an appointment (in some communities). In 2011, My Health Online launched an app for Apple and Android mobile devices, providing on-the-go convenience.
New touch-screen kiosks in several of Sutter Health's Bay Area care centers offer convenient self-service options for patients. Now, individuals can instantly schedule appointments, check in for their doctor visits and moreall with the touch of a few buttons.
Sutter Health launched an Electronic Health Record (EHR) programSutter Community Connectto qualified physicians in independent practice. The Epic-based software option expands Sutter Health's sizeable investment in building a fully integrated EHR system that enables more seamless, effective and efficient care coordination for our patients.
Research shows that our patients' ethnic backgrounds, ancestry and primary language play a large role in their overall health and well-being. In 2011, we introduced an innovative way to collect this important information to help us provide the best possible care to patients. Now recognized as a national model, this approach provides important data that helps our caregivers develop culturally sensitive treatment plans. It also helps identify community groups that may have higher risks for particular medical conditions. In addition, the standardized approach supports community research that helps identify cultural differences that may cause barriers to accessing care.