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    Frequently Asked Questions

    Why are you notifying me now?

    We worked hard to notify you as soon as possible, but we also wanted to make sure we fully understood what data was contained on the stolen computer so we could give you comprehensive and accurate information. That took some time. Please know Sutter Health holds the confidentiality and trust of our patients in the highest regard, and we deeply regret that this incident occurred. We are taking steps to prevent something like this from happening again.

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    Does this mean I am the victim of identity theft? Am I at risk?

    None of your financial information, social security number or health insurance identification number was contained on the computer, and we have no reason to believe that the information on the computer was the target of this theft.
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    Are you providing credit monitoring services?

    No. Because the computer did not contain social security numbers, or any financial, credit card, debit card or bank account information, credit monitoring services would not be of value.
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    What are you doing to protect me in the future?

    The Sutter Health Data Security Office has already encrypted portable laptops and blackberries systemwide, and was in the process of encrypting desktop computers throughout the system when the theft took place. We have since accelerated our efforts to encrypt all computers and have implemented routine security software updates. Encryption technology scrambles each computer’s data in a way that makes it very difficult for an unauthorized user to retrieve the information. We also will be reinforcing security practices with staff systemwide.

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    Is there anything I should do?

    While there were no health insurance policy numbers on the computer, we still encourage you to always review your explanation of benefits and other correspondence from your insurance carrier and to report any suspicious activity immediately.

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