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    Anthem Blue Cross Updates

    Great News! Sutter and Anthem Blue Cross have reached a new multi-year agreement. With the new agreement, Sutter Health doctors and hospitals will continue to be part of the Anthem Blue Cross network.

    Some Anthem Blue Cross members received a letter from Anthem notifying them that they were being assigned to a new primary care doctor and/or medical group effective Jan. 1, 2014. With the new agreement, these Anthem Blue Cross members do not have to change doctors and your enrollment with your Sutter-affiliated primary care doctor will not be affected. No further action is required.

    If you enrolled with a new medical group after receiving a letter from Anthem and you wish to continue care with your Sutter doctor, please call Anthem directly at 1-800-999-3643 or call the customer service number listed on your Anthem Blue Cross identification card and let Anthem know you wish to be assigned back to your Sutter doctor.

    We regret any inconvenience this may have caused you or your family. We appreciate you entrusting us with your health care needs and look forward to continuing to provide high-quality, personalized care in the future.

    Frequently Asked Questions

    Please note: Sutter doctors include: Palo Alto Medical Foundation, Sutter East Bay Medical Foundation, Sutter Gould Medical Foundation, and Sutter Medical Group of the Redwoods.

    I have Anthem HMO and I received a letter re-assigning me to a non-Sutter doctor. What should I do?

    Since you received the letter, Anthem Blue Cross and Sutter reached a new agreement. As a result, Sutter remains in Anthem Blue Cross’ network and your enrollment with your Sutter-affiliated doctor was not affected. No further action is required. If you enrolled with a new medical group after receiving the initial letter and wish to re-enroll with Sutter, call Anthem directly at 1-800-999-3643 or using the toll-free number on your current ID card and let Anthem Blue Cross know that you want to be assigned back to your Sutter doctor.
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    Anthem has informed us that members will be automatically assigned back to their Sutter Health doctors. Is that accurate?

    Yes, Anthem has indicated to us that you will be transferred back as of Jan. 1, 2014.
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    I have Anthem Managed Care Medi-Cal and I received a letter re-assigning me to a non-Sutter doctor. What should I do?

    Since you received the letter, Anthem Blue Cross and Sutter reached a new agreement. As a result, Sutter remains in Anthem Blue Cross’ network and your enrollment with your Sutter-affiliated doctor was not affected. No further action is required. If you enrolled with a new medical group after receiving the initial letter and wish to re-enroll with Sutter, call Anthem directly at 1-800-999-3643 or using the toll-free number on your current ID card and let Anthem Blue Cross know that you want to be assigned back to your Sutter doctor.
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    Do you know if my Sutter provider is participating in (any specific product/network) with Anthem Blue Cross?

    Call Anthem directly at 1-800-999-3643 or using the toll-free number on your current ID card and ask them about the product and whether your Sutter provider is participating in that product/network.
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    Why aren’t Sutter doctors and hospitals participating in the Anthem Blue Cross Covered California products?

    A number of Sutter-affiliated hospitals participate in the Anthem Blue Cross Covered California individual product called Pathways. They are: CPMC and St. Lukes, Alta Bates Summit Medical Center, Novato Community Hospital, Sutter Amador Hospital, Sutter Lakeside Hospital, Sutter Coast Hospital and Memorial Hospital Los Banos. We are open to participating in new health plan products where it works for both parties.

    For information on Sutter Health’s participation in Covered California, see Sutter Health and Covered California FAQs
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