Patient Satisfaction Ratings

Patient Satisfaction Ratings, Sutter Health Affiliated Physician Organizations
(2009 Measurement Year)

Physician Organization Patient Rating of Care Experience data source: http://www.opa.ca.gov/report_card/doctors.aspx

Scores are based on commercial patient responses to the Patient Assessment Survey (PAS). Adult patients from more than 180 California medical groups and Independent Practice Associations (IPAs) responded to the survey. Patients are asked to rate the care and service provided by their doctors and other medical staff in the medical group during 2009.

• Doctor-patient interaction composite

  Sutter Health Avg. - 91%

  California Avg. - 89%

  90th Percentile State Performance - 91%
• Patient access to care composite

  Sutter Health Avg.- 79%

  California Avg.- 76%

  90th Percentile State Performance - 80%
• Coordination of care composite

  Sutter Health Avg. - 80%

  California Avg. - 76%

  90th Percentile State Performance - 81%
• Overall rating of healthcare

  Sutter Health Avg.- 87%

  California Avg.- 85%

  90th Percentile State Performance - 87%
• Overall rating of PCP

  Sutter Health Avg.- 89%

  California Avg.- 88%

  90th Percentile State Performance - 90%
• Overall rating of specialist

  Sutter Health Avg. - 88%

  California Avg. - 86%

  90th Percentile State Performance - 89%
• Getting an appointment with a specialist

  Sutter Health Avg. - 77%

  California Avg. - 73%

  90th Percentile State Performance - 77%
• Office staff composite

  Sutter Health Avg.- 88%

  California Avg.- 86%

  90th Percentile State Performance - 89%
• Health promotion composite

  Sutter Health Avg.- 58%

  California Avg.- 57%

  90th Percentile State Performance - 60%