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    Patient Satisfaction Ratings

    Patient Satisfaction Ratings, Sutter Health Affiliated Physician Organizations
    (2009 Measurement Year)

    Scores are based on commercial patient responses to the Patient Assessment Survey (PAS). Adult patients from more than 180 California medical groups and Independent Practice Associations (IPAs) responded to the survey. Patients are asked to rate the care and service provided by their doctors and other medical staff in the medical group during 2009.

    • Doctor-patient interaction composite
      Sutter Health Avg. - 91%
      California Avg. - 89%
      90th Percentile State Performance - 91%
    • Patient access to care composite
      Sutter Health Avg.- 79%
      California Avg.- 76%
      90th Percentile State Performance - 80%
    • Coordination of care composite
      Sutter Health Avg. - 80%
      California Avg. - 76%
      90th Percentile State Performance - 81%
    • Overall rating of healthcare
      Sutter Health Avg.- 87%
      California Avg.- 85%
      90th Percentile State Performance - 87%
    • Overall rating of PCP
      Sutter Health Avg.- 89%
      California Avg.- 88%
      90th Percentile State Performance - 90%
    • Overall rating of specialist
      Sutter Health Avg. - 88%
      California Avg. - 86%
      90th Percentile State Performance - 89%
    • Getting an appointment with a specialist
      Sutter Health Avg. - 77%
      California Avg. - 73%
      90th Percentile State Performance - 77%
    • Office staff composite
      Sutter Health Avg.- 88%
      California Avg.- 86%
      90th Percentile State Performance - 89%
    • Health promotion composite
      Sutter Health Avg.- 58%
      California Avg.- 57%
      90th Percentile State Performance - 60%
    Key
    Sutter Health Average: The Sutter Health System Average (mean) is calculated by adding up all of the scores for a particular measure and then dividing by the number of groups.
    California Statewide Average
    Our goal is to perform among the 90th Percentile of medical groups statewide.