--- title: "Accessibility at Sutter Health" description: "Sutter Health is committed to improving access to healthcare for all patients. We offer services and accommodations to improve access for patients with mobility, vision, hearing and speech disabilities." url: "https://www.sutterhealth.org/about-us/accessibility" --- 1. [Home](https://www.sutterhealth.org/) / 2. [About us](https://www.sutterhealth.org/about-us) / 3. Accessibility # Accessibility at Sutter Health  Our commitment to patients and visitors with disabilities Sutter Health is committed to accessible care for all patients — including persons with disabilities. Sutter’s pioneering efforts to incorporate disability access practices into our care practices makes us a healthcare industry leader in disability access. Over the years, we’ve trained our staff, developed ADA coordinators, surveyed our care centers, purchased accessible medical equipment, developed new policies and procedures, improved consumer websites and completed numerous facility infrastructure upgrades so all patients and visitors are treated equally. ## Clinical care We implemented a patient accommodation process to ensure patients get needed disability related accommodations or assistance during care. Some examples of accommodations include: - Providing interpreter services or video relay for patients with hearing loss - Offering assisted listening systems for hard-of-hearing patients - Supplying audible, large print or reading assistance for patients with visual disabilities - Providing accessible care spaces with adjustable exam tables and chairs facilitating transfer for patients with mobility disability - Assisting patients needing help transferring onto care equipment - Welcoming service animals accompanying a patient or visitor - Using speech-to-speech relay services for patients with speech disabilities - Providing text telephone (TDD) or relay contact ## Accessible medical equipment We consider the accessibility of our equipment before making purchases. We’ve also created standards for buying exam tables, procedure chairs, wheelchair accessible scales and beds to ease patient transfers. We also place lift equipment to be easily accessible to all care centers. ## Physical access We build and maintain our hospitals and care centers to ensure compliance for people with disabilities. Since 2008, we completed numerous infrastructure upgrades so all patients and visitors can access and navigate our facilities. ## Digital accessibility Sutter is committed to supporting improved access for individuals with disabilities on our digital properties, including visual, auditory, speech, physical, learning, cognitive and neurological disabilities. For assistance with digital accessibility on our website or My Health Online, please contact a Customer Support Agent at 800-4SUTTER or chat with My Health Online support Monday through Friday, 7:00 am – 7:00 pm. To report an issue after-hours, send us an email at [MHOSupport@sutterhealth.org](mailto:MHOSupport@sutterhealth.org). ## Nondiscrimination policy Sutter Health complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes. Sutter Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes.  Sutter Health: - Provides free aids and services to people with disabilities to communicate effectively with us, such as: - Qualified sign language interpreters - Written information in other formats (large print, audio, accessible electronic formats, other formats) - Provides free language services to people whose primary language is not English, such as: - Qualified interpreters - Information written in other languages If you believe that Sutter care centers have failed to provide these services or discriminated in another way on the basis of of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes, you can file a grievance with or contact Sutter Health at [SHSODisabilityAccess@sutterhealth.org.](mailto:SHSODisabilityAccess@sutterhealth.org) You can file a grievance in person or by mail, fax, or email. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at [https://ocrportal.hhs.gov/ocr/portal/lobby.jsf](https://ocrportal.hhs.gov/ocr/portal/lobby.jsf "Please note you are leaving the Sutter Health website."), or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 800-368-1019 800-537-7697 (TDD) Complaint forms are available at [https://www.hhs.gov/ocr/complaints/index.html](https://www.hhs.gov/ocr/complaints/index.html "Please note you are leaving the Sutter Health website."). ## Contacts We remain committed to making our facilities, medical services and website available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contacts. ### Facility contacts We are also committed to making our facilities and medical services available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contact: **Access to services and facilities:** [**SHSODisabilityAccess@sutterhealth.org**](mailto:SHSODisabilityAccess@sutterhealth.org) #### Sutter Health facility contacts **Alta Bates Summit Medical Center** **California Pacific Medical Center** **Memorial Hospital Los Banos** **Memorial Medical Center** **Sutter Mills Peninsula Medical Center** **Novato Community Hospital** **Palo Alto Medical Foundation** **Sutter Amador Hospital** **Sutter Auburn Faith Hospital** **Sutter Care at Home** **Sutter Center for Psychiatry** **Sutter Coast Hospital** **Sutter Davis Hospital** **Sutter Delta Medical Center** **Sutter East Bay Medical Foundation** **Sutter Eden Medical Center** **Sutter Gould Medical Foundation** **Sutter Lakeside Hospital** **Sutter Maternity and Surgery Center of Santa Cruz** **Sutter Medical Center, Sacramento** **Sutter Medical Foundation** **Sutter Pacific Medical Foundation** **Sutter Roseville Medical Center** **Sutter Santa Rosa Regional Hospital** **Sutter Solano Medical Center** **Sutter Tracy Community Hospital** **Sutter Health** ### Alta Bates Summit Medical Center Rebecca Hummel-Moore Nurse Practitioner/ADA Coordinator Office phone: [510-204-5259](tel:+1-510-204-5259) Patient Relations Department: Alta Bates / Herrick Campuses - Berkeley [510-204-4689](tel:+1-510-204-4689) Summit Campus - Oakland [510-869-6139](tel:+1-510-869-6139) **Alta Bates Summit Medical Center** ### Alta Bates Summit Medical Center Rebecca Hummel-Moore Nurse Practitioner/ADA Coordinator Office phone: [510-204-5259](tel:+1-510-204-5259) Patient Relations Department: Alta Bates / Herrick Campuses - Berkeley [510-204-4689](tel:+1-510-204-4689) Summit Campus - Oakland [510-869-6139](tel:+1-510-869-6139) **California Pacific Medical Center** ### California Pacific Medical Center Disability Access / ADA Referral Line [415-600-7232](tel:+1-415-600-7232) Patient Relations Department: [415-600-6000](tel:+1-415-600-6000) **Memorial Hospital Los Banos** ### Memorial Hospital Los Banos Catherine Ferreira Facilities /ADA Coordinator Office phone: [209-826-0591](tel:+1-209-826-0591) Administration Department: [209-826-0591](tel:+1-209-826-0591) **Memorial Medical Center** ### Memorial Medical Center Karin Berg ADA Coordinator/Facilities Office phone: [209-572-7126](tel:+1-209-572-7126) Patient Relations Department: [209-525-311](tel:+1-209-525-311) **Sutter Mills Peninsula Medical Center** ### Sutter Mills Peninsula Medical Center Yomi Wrong ADA Manager Office phone: [510-869-8265](tel:+1-510-869-8265) Patient Relations: [650-696-5565](tel:+1-650-696-5565) **Novato Community Hospital** ### Novato Community Hospital Tracy Clark ADA Coordinator [707-576-4290](tel:+1-707-576-4290) Patient Relations Coordinator: [415-209-1490](tel:+1-415-209-1490) **Palo Alto Medical Foundation** ### Palo Alto Medical Foundation Yomi Wrong ADA Manager Office phone: [510-869-8265](tel:+1510-869-8265) Patient Relations: [888-850-4598](tel:+1888-850-4598) **Sutter Amador Hospital** ### Sutter Amador Hospital Kendria McKnight Disability Access Consultant Office Phone: [916-887-4454](tel:+1916-887-4454) Quality Management Department: [209-223-7419](tel:+1209-223-7419) **Sutter Auburn Faith Hospital** ### Sutter Auburn Faith Hospital Yvette A. Martinez Manager HR Office phone: [530-889-6059](tel:+1530-889-6059) Karlotta (Karla) Meeink Quality Management Department Office phone: [530-889-6539](tel:+1530-889-6539)        **Sutter Care at Home** ### Sutter Care at Home Dale White Emergency Prep Program Manager / ADA Coordinator Office phone: [916-797-7989](tel:+1916-797-7989) **Sutter Center for Psychiatry** ### Sutter Center for Psychiatry Kendria McKnight Disability Access Consultant Office Phone: [916-887-4454](tel:+1916-887-4454) **Sutter Coast Hospital** ### Sutter Coast Hospital Candi Owen Risk Manager Office phone: [707-464-8511](tel:+1707-464-8511) Carlos Priestley Administrator/ ADA Coordinator Office phone: [707-464-8686](tel:+1707-464-8686) **Sutter Davis Hospital** ### Sutter Davis Hospital Kendria McKnight Disability Access Consultant Office Phone: [916-887-4454](tel:+1916-887-4454) Patient Relations: [530-750-5252](tel:+1530-750-5252) **Sutter Delta Medical Center** ### Sutter Delta Medical Center Tim Bouslog Facilities and Guest Services/. ADA Coordinator Office phone: [925-779-7240](tel:+1925-779-7240) Quality Department: [925-756-1181](tel:+1925-756-1181) **Sutter East Bay Medical Foundation** ### Sutter East Bay Medical Foundation Livia Krasna Facilities Department /ADA Coordinator Office phone: [510-204-6024](tel:+1510-204-6024) General Patient Concerns: [510-204 5468]() **Sutter Eden Medical Center** ### Sutter Eden Medical Center Janine Gramaglia ADA Coordinator/Project Coordinator Office phone: [510-727-8270](tel:+1-510-727-8270) Hospital Administration: [510-727-2703](tel:+1-510-727-2703) **Sutter Gould Medical Foundation** ### Sutter Gould Medical Foundation Sutter Gould Medical Foundation John Cremin Plant Operations/ ADA Coordinator Office phone: [209-521-6097](tel:+1209-521-6097) Patient Relations Department: [209-521-6097](tel:+1209-521-6097) Ext. 1330 **Sutter Lakeside Hospital** ### Sutter Lakeside Hospital Jim Hickson ADA Coordinator/Plant Operations Manager Office phone: [707-262-5133](tel:+1707-262-5133) Administration Department: [707-262-5002](tel:+1707-262-5002) **Sutter Maternity and Surgery Center of Santa Cruz** ### Sutter Maternity and Surgery Center of Santa Cruz Yomi Wrong ADA Manager Office phone: [510-869-8265](tel:+1510-869-8265) **Sutter Medical Center, Sacramento** ### Sutter Medical Center, Sacramento Kendria McKnight Disability Access Consultant Office Phone: [916-887-4454](tel:+1916-887-4454) Integrated Quality Services Department: [916-887-4500](tel:+1916-887-4500) **Sutter Medical Foundation** ### Sutter Medical Foundation Gabriel D. Lopez ADA Program Manager Office phone: [916-295-0696](tel:+1916-295-0696) Patient Resource Center: [800-866-7724](tel:+1-800-866-7724) **Sutter Pacific Medical Foundation** ### Sutter Pacific Medical Foundation Timothy Hunt Safety Officer/ADA/504 Coordinator Office phone: [415-902-6181](tel:+1415-902-6181) Customer Service Department: [866-681-0739](tel:+1866-681-0739) **Sutter Roseville Medical Center** ### Sutter Roseville Medical Center Erik C. Angle Clinical Quality Coordinator/ADA Coordinator Office phone: [916-781-1635](tel:+1916-781-1635) Quality Review Services Department: [916-781-1230](tel:+1916-781-1230) **Sutter Santa Rosa Regional Hospital** ### Sutter Santa Rosa Regional Hospital Tracy Clark ADA Coordinator/Facilities Management Office phone: [707-576-4290](tel:+1707-576-4290) Administration Department: [707-576-4000](tel:+1707-576-4000) **Sutter Solano Medical Center** ### Sutter Solano Medical Center Disability Access / ADA Line: [707-554-5260](tel:+1707-554-5260) Patient Complaint Line: [707-554-5161](tel:+1707-554-5161) **Sutter Tracy Community Hospital** ### Sutter Tracy Community Hospital Cheryl Steensma Policy and Procedure Coordinator/ADA Coordinator Office phone: [209-832-6016](tel:+1209-832-6016) Risk Management Department: [209-833-2318](tel:+1209-833-2318) **Sutter Health** ### Sutter Health [SHSODisabilityAccess@sutterhealth.org](mailto:SHSODisabilityAccess@sutterhealth.org) ## Web administrator Issues related to ADA section 508 / Access with assistive technologies If you have a problem viewing any material on this website, please contact Sutter Health at [SHSODisabilityAccess@sutterhealth.org](mailto:SHSODisabilityAccess@sutterhealth.org "SHSODisabilityAccess@sutterhealth.org"). Help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material and your contact information. **Trouble accessing the jobs application site** Service desk: [888-888-6044](tel:+8888886044) Candidate support line: [916-297-9000](tel:+19162979000) [myhire@sutterhealth.org](mailto:myhire@sutterhealth.org) **Trouble accessing My Health Online** [800-4SUTTER](tel:+18004788837) Monday through Friday, 7:00 am - 7:00 pm My Health Online contact ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"WebPage","name":"Accessibility at Sutter Health","description":"Sutter Health is committed to improving access to healthcare for all patients. 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