Through in-depth interviews with patients and providers at the Highland Hospital emergency department, this project will explore: (1) the care experiences of patients who are high utilizers of the emergency department, (2) their unmet needs within the current ED system, and (3) barriers to non-emergency health care and social services that lead patients to seek emergency services as their source of regular care.
Co-PI is Harrison J. Alter, M.D., M.S., Highland Hospital, Alameda Health System.
Alice Pressman, Ph.D., also serves as Co-Investigator.
Sutter Health - Better Health East Bay
March 15, 2016
March 14, 2017
Investigator: Kristen M.J. Azar, R.N., BSN, MSN/MPH