Excellence in Quality Care

“We’re especially proud to be an integrated healthcare system because it means our patients receive consistently exceptional care and service, no matter where they go within our network. Our care teams work together to explore and push for new and effective ways to transform care quality and access for the better.”
— Sarah Krevans, President and CEO

Caring for Body and Mind

We see mental health as part of overall health. As an integrated healthcare system and as a workplace, we all play a role in eliminating social prejudice, raising awareness, engaging in suicide prevention and expanding access to care.

John Boyd
Purpose Behind Mental Health Services at Sutter
John Boyd
Purpose Behind Mental Health
Services at Sutter

Mental Health America

Our partnership with Mental Health America develops tools and resources to proactively address mental health concerns to facilitate early and effective intervention and support.


We’ve teamed up with Quartet, a data-driven health technology company, to improve ways of diagnosing and delivering care to those living with mental health conditions.


We partnered with Virtual Medical Staff to launch 24/7/365 telepsychiatry in emergency departments and medical/surgical units in seven of our care centers, with expectations to expand systemwide by October 2018.

“Sutter Health cares for 1 of every 100 Americans in a state that proudly features the greatest diversity in race, ethnicity and language in both urban and rural communities. Through our commitment to personalizing care—based on a person’s unique background, culture and life experiences—we can serve as a national role model in health equity.”
— Stephen Lockhart, M.D., Ph.D., Sutter Health Chief Medical Officer

Equity in Healthcare

We’re making strides in making health outcomes equitable for all. Here’s a look at some highlights of our efforts.

Sutter doctor and patient

Develop Strategies

Harvard Medical School selected us as one of 15 U.S. healthcare organizations for its 2017-2018 Disparities Leadership Program to address racial and ethnic disparities in healthcare.

Patient consult

Form Partnerships

In 2017, we piloted an Adult Asthma Program partnership in Oakland with LifeLong Medical Care to help reduce the health inequity for African-American adults seeking care for asthma.

Sutter doctor explaining

Examine Outcomes

To address equity in healthcare, we designed a systemwide acute quality executive dashboard to examine clinical outcomes with race, ethnicity, age and gender in mind.

Watch: Heroes Among Us

On the night of Oct. 8, 2017 wildfires erupted across Northern California. From that first night—and for weeks beyond—our people responded bravely and generously to help our patients, the community and each other. Read more at Heroes Among Us.

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Coming Together After the Wildfires

Although smoke and flames forced the closure of 13 care centers, we reopened nearly all of the clinics within days because of the strength of our integrated network.

Serving Patients

Many of our nurses and other clinicians volunteered to go to other affiliates to care for our patients who had been transferred, or who were receiving new patients. We also expanded ordering privileges so additional doctors could more easily connect people to their medications.

Financial Support

We quickly gave financial support and disaster recovery pay to support impacted employees and clinicians and created a philanthropic fund open to monetary donations from within our own network and the community at large.

Emotional Support

We connected employees with options for free counseling services and other referrals to local resources during this disruptive and stressful time. We also established an opportunity for Sutter employees to donate PTO hours to their affected colleagues, which we converted to a cash contribution.

Watch: Gift Establishes Gaulke Innovation Hatchery

A $20 million gift—the single largest donation ever made to our not-for-profit organization, from Michael and Judith Gaulke—will help develop new healthcare approaches to make our patients’ care experience simpler, more engaging and more personal.

The Gaulkes

Awards and Recognition

Our not-for-profit network delivers easy access to affordable, coordinated care. Our quality achievements in 2017 demonstrate this commitment to excellence.
See more awards.

Best Hospitals - US News - Honor Roll 2017-2018

U.S. News & World Report

Recognized four of our hospitals as among the best hospitals in California for 2017-18.

Leader in LGBTQ Healthcare Equality logo

Healthcare Equality

Twenty-one affiliates earned recognition as a “Leader in LGBTQ Healthcare Equality” by the Human Rights Campaign Foundation.

2017 Get With The Guidelines Gold Plus award logo

Stroke Gold-Plus

Five hospitals within our network received recognition for providing a high level of stroke care by the American Heart Association/American Stroke Association.

MedShare logo

Global Humanitarian Award

MedShare honored Sutter Health with a Global Humanitarian Award for our outstanding leadership in supporting at-risk communities.

Watch: Committed to Excellence

The President’s Award celebrates teams who collaborate in innovative ways to benefit those who serve our patients and communities.

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Community Case Manager

The Community Case Manager Program at Alta Bates Summit Medical Center works to achieve seamless and consistent quality of care for high-risk patients transitioning from the hospital into partner skilled nursing facilities.

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Integrated Self-Management Diabetes

The Integrated Self-Management Diabetes Program at Mills-Peninsula Medical Center and Palo Alto Medical Foundation teaches people the skills they need to live well with diabetes.

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Digital ePROMS

In a pilot program, Palo Alto Medical Foundation uses the digital ePROMS (electronic Patient Reported Outcome Measure surveys) system to generate visual data to guide orthopedic surgical decisions.

Access and Affordability

“A healthy life shouldn’t come with long waits, inconvenience, wasted time or frustration. That’s why we’re so focused on offering highly personalized care when, where and how our patients want to receive it.”
— Don Wreden, M.D., Sutter Health Senior Vice President, Patient Experience

Expanding Access

Expanding Access to Affordable Care

We’re always exploring ways to make it easier and more convenient for patients to find the affordable services they need.

Affordable Health Plan

Sutter Health Plus, our not-for-profit HMO health plan, now includes 30 hospitals, more than 7,000 providers, and multiple walk-in care clinics in its network.

Expanded Geography

To help meet consumer need, Sutter Health Plus continued to expand the geography of its Northern California service area, adding Santa Cruz County in 2017.

Sutter Health | Aetna

Sutter Health and Aetna’s jointly owned health plan is designed to deliver a personalized experience for members and help lower the cost of care.

Air-Ground Transport

Our Air-Ground Medical Transport Network served more than 64,000 critically ill or injured patients in its first year—connecting them to the next appropriate level of care. Read about transport services.


Sutter Health now offers patients live clinical consultations from their computer or smartphone, and access to customized information through Amazon Alexa and Facebook Chat.

Walk-In Care

In 2017, we continued to expand easily-accessible, stand-alone care for everyday illnesses and health needs in our Walk-In Care storefronts serving eight Northern California counties.

Watch: Investing in Access

In 2017, we invested $924 million in facilities and lifesaving technology for our patients – extending our total investment over 10 years to nearly $10 billion. Construction for California Pacific Medical Center continues in San Francisco, with our new Mission Bernal campus scheduled to open in August.

Mission Bernal video thumbnail


Watch: Sutter SeniorCare PACE

Sutter SeniorCare PACE (Program of All-Inclusive Care for the Elderly) supports seniors who want to live independently at home and in the community for as long as possible. A personalized care team provides a comprehensive services package including in-home nursing and aide care.

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Community Partnerships

“We couldn’t have the positive, life-changing impact on hundreds of children in our community each year without the partnership and support from Sutter Health.”
— Yauna Throne, Boys & Girls Clubs of Tracy

See How We Partner With Communities

In 2017, we reinvested $612 million for people in need and partnered with Federally Qualified Health Centers and other community-based organizations so everyone has the opportunity to realize their full potential. Watch these videos to learn more.

Jesus' Story - Joining a team changed his life
We support inclusive programs that help underserved
youth reach their full potential.
Jesus' Story - Joining a team changed his life
We support inclusive programs that help underserved
youth reach their full potential.
Enrique Hernandez
We don't just heal the homeless.
We help them, too.
Enrique Hernandez
We don't just heal the homeless.
We help them, too.
Marie Fernandez
We help at-risk youth
reach their full potential.
Marie Fernandez
We help at-risk youth
reach their full potential.
Donating surgeries to those in need.
Rebuilding lives.
Donating surgeries to those in need.
Rebuilding lives.

Community Benefit

We remain laser focused on building more access to care, creating economic opportunity, developing chronic disease prevention and treatment, and linking kids and adults in need to fresh food, educational opportunities and adequate housing.

March of Dimes

In 2017, Sutter Health raised $662,765 for the March of Dimes, bringing our overall total raised during our 20-year partnership to $9,454,552. We continue to be California’s top fundraising team for March of Dimes, helping them work to end premature birth and fund lifesaving research and programs.

Food Banks

To help our neighbors, Sutter Health donated to 28 food banks across Northern California, and in Oregon and Hawaii. Our donations to community food banks over the past nine years total more than $2 million, which benefits countless individuals and families.

Support for Veterans

In 2017, Sutter Health contributed to the Fisher House Foundation to support families throughout our service area; donated supplies to Operation Care package; and donated to Veteran’s Resource Centers of America to support veterans and their families in need.

Philanthropy in Action

“I want our gift be the cornerstone of making Sutter Health a model that others look to when aspiring to make a difference.”
— Mike Gaulke on the couple's $20 million donation to support the Michael and Judith Gaulke Innovation Hatchery Endowment Fund

Donor Profile: ‘Living Walls’ Brightens Infusion Center

Thanks to renowned artist David Garibaldi, patients at the Mikuni Infusion Center can now enjoy “Living Walls,” inspired by memories of those who have survived cancer. Sutter Medical Center, Sacramento renamed the infusion therapy center in honor of Mikuni Charitable Foundation’s contributions of nearly $1 million to Sutter Cancer Center’s Breast Cancer Navigator Program over the past 20 years.

Taro Arai and David Garibaldi

Taro Arai of Mikuni Charitable Foundation, left, with artist David Garibaldi

Precision Medicine


Donations Bolster Precision Medicine Initiative

The Precision Medicine Initiative drives revolutionary changes in individualized treatment and care for patients. With help from generous donors, Sutter’s Precision Medicine Institute, using the Sutter Biobank, brings together researchers developing new diagnostics.

Woman writing on whiteboard

Philanthropy Highlights

Generous gifts from individuals, foundations and corporations help us advance medicine and improve patients’ lives. Learn more about philanthropy.

New Van Ness campus

Your City, Your Hospital Campaign

Sutter’s California Pacific Medical Center is building two new San Francisco hospitals. The CPMC Foundation is raising $300 million to enhance the care we provide within those walls.

Carol Ann Read Breast Health center

Carol Ann Read Breast Health Program

A $4 million dollar gift first created the Carol Ann Read Breast Health Center at Alta Bates Summit Medical Center and the center has now expanded in scope across other affiliates in the East Bay.

BrightMatter technology

BrightMatter Technology for Eden

Eden Medical Center is the first hospital in Northern California to acquire BrightMatter™ technology, thanks to donors. BrightMatter uses advanced imaging, planning, navigation and robotics for complex surgeries.

Ways to Give

Sutter Health Philanthropy innovates care, creates vital new programs, funds clinical research and expands access from our not-for-profit network to our patients and their families. Learn how giving of your time and funds can help support medical programs and services in your community.

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