---
title: "Help Paying Your Bill (Financial Assistance, Billing and Collections) at Sutter Health"
description: "Learn how to apply for financial assistance at Sutter Health locations throughout Northern and Central California."
url: "https://www.sutterhealth.org/billing-insurance/financial-assistance"
---

1.  [Home](https://www.sutterhealth.org/) /
2.  [Billing and insurance](https://www.sutterhealth.org/billing-insurance) /
3.  Help Paying Your Bill

# Help Paying Your Bill (Financial Assistance)

Sutter Health is committed to providing financial assistance to qualified patients.

Jump To:

-   [Hospital Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#hospital)
    
-   [Medical Group Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#medical-group)
    
-   [Outpatient Pharmacy Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#pharmacy)
    

Jump To:

-   [Hospital Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#hospital)
    
-   [Medical Group Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#medical-group)
    
-   [Outpatient Pharmacy Financial Assistance](https://www.sutterhealth.org/billing-insurance/financial-assistance#pharmacy)
    

**Section menu**

-   [Billing and insurance](https://www.sutterhealth.org/billing-insurance "Billing and insurance")
    -   [Help Paying Your Bill](https://www.sutterhealth.org/billing-insurance/financial-assistance "Help Paying Your Bill")
        
    -   [Healthcare Costs and Charges](https://www.sutterhealth.org/billing-insurance/costs-and-charges "Healthcare Costs and Charges")
        -   [Billing for Hospital Anesthesia](https://www.sutterhealth.org/billing-insurance/costs-and-charges/billing-hospital-anesthesia "Billing for Hospital Anesthesia")
            
        -   [Healthcare Cost Transparency](https://www.sutterhealth.org/billing-insurance/costs-and-charges/cost-transparency "Healthcare Cost Transparency")
            
        -   [No Surprises Act](https://www.sutterhealth.org/billing-insurance/costs-and-charges/no-surprises-act "No Surprises Act")
            
        -   [Non-Contracted Provider Payment Appeal Process](https://www.sutterhealth.org/billing-insurance/costs-and-charges/non-contracted-provider-payment-appeal-process "Non-Contracted Provider Payment Appeal Process")
            
    -   [Medicare](https://www.sutterhealth.org/billing-insurance/medicare "Medicare")
        -   [Annual Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/aep "Annual Enrollment Period")
            
        -   [Medicare basics](https://www.sutterhealth.org/billing-insurance/medicare/medicare-basics "Medicare basics")
            
        -   [Medicare wellness visits](https://www.sutterhealth.org/billing-insurance/medicare/medicare-wellness-visits "Medicare wellness visits")
            
        -   [Special Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/sep "Special Enrollment Period")
            
        -   [Initial Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/iep "Initial Enrollment Period")
            
        -   [Late enrollment penalties](https://www.sutterhealth.org/billing-insurance/medicare/late-enrollment-penalties "Late enrollment penalties")
            
    -   [Medicare Related Events](https://www.sutterhealth.org/billing-insurance/medicare-related-events "Medicare Related Events")
        
    -   [Sutter Medicare Direct](https://www.sutterhealth.org/billing-insurance/sutter-medicare-direct "Sutter Medicare Direct")
        
    -   [Health Insurance Information Guide](https://www.sutterhealth.org/billing-insurance/health-insurance-information-guide "Health Insurance Information Guide")
        

-   [Billing and insurance](https://www.sutterhealth.org/billing-insurance "Billing and insurance")
    -   [Help Paying Your Bill](https://www.sutterhealth.org/billing-insurance/financial-assistance "Help Paying Your Bill")
        
    -   [Healthcare Costs and Charges](https://www.sutterhealth.org/billing-insurance/costs-and-charges "Healthcare Costs and Charges")
        -   [Billing for Hospital Anesthesia](https://www.sutterhealth.org/billing-insurance/costs-and-charges/billing-hospital-anesthesia "Billing for Hospital Anesthesia")
            
        -   [Healthcare Cost Transparency](https://www.sutterhealth.org/billing-insurance/costs-and-charges/cost-transparency "Healthcare Cost Transparency")
            
        -   [No Surprises Act](https://www.sutterhealth.org/billing-insurance/costs-and-charges/no-surprises-act "No Surprises Act")
            
        -   [Non-Contracted Provider Payment Appeal Process](https://www.sutterhealth.org/billing-insurance/costs-and-charges/non-contracted-provider-payment-appeal-process "Non-Contracted Provider Payment Appeal Process")
            
    -   [Medicare](https://www.sutterhealth.org/billing-insurance/medicare "Medicare")
        -   [Annual Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/aep "Annual Enrollment Period")
            
        -   [Medicare basics](https://www.sutterhealth.org/billing-insurance/medicare/medicare-basics "Medicare basics")
            
        -   [Medicare wellness visits](https://www.sutterhealth.org/billing-insurance/medicare/medicare-wellness-visits "Medicare wellness visits")
            
        -   [Special Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/sep "Special Enrollment Period")
            
        -   [Initial Enrollment Period](https://www.sutterhealth.org/billing-insurance/medicare/iep "Initial Enrollment Period")
            
        -   [Late enrollment penalties](https://www.sutterhealth.org/billing-insurance/medicare/late-enrollment-penalties "Late enrollment penalties")
            
    -   [Medicare Related Events](https://www.sutterhealth.org/billing-insurance/medicare-related-events "Medicare Related Events")
        
    -   [Sutter Medicare Direct](https://www.sutterhealth.org/billing-insurance/sutter-medicare-direct "Sutter Medicare Direct")
        
    -   [Health Insurance Information Guide](https://www.sutterhealth.org/billing-insurance/health-insurance-information-guide "Health Insurance Information Guide")
        

## Hospital Financial Assistance

### Financial Assistance (Charity Care)

Sutter Health is committed to providing financial assistance to qualified low-income patients and patients who have insurance that requires the patient to pay a significant portion of their care. The following is a summary of the eligibility requirements for Financial Assistance and the application process for patients who wish to seek Financial Assistance.

If you received hospital services in the Emergency Department at Sutter Lakeside Hospital or a Sutter Health Rural Health Clinic, the following categories of patients are eligible for Financial Assistance:

-   Patients who have a family income at or below 400% of the federal poverty level are eligible for Financial Assistance.

If you have received hospital services at any other Sutter Health hospital, the following categories of patients are eligible for Financial Assistance.

-   Patients who have no third-party source of payment, such as an insurance company or government program, for any portion of their medical expenses and have a family income at or below 400% of the federal poverty level.
-   Patients who are covered by insurance but have (i) family income at or below 400% of the federal poverty level; and (ii) medical expenses for themselves or their family (incurred at the hospital or paid to other providers in the past 12 months) that exceed 10% of the patient’s family income.
-   Patients who are covered by insurance but exhaust their benefits either before or during their stay at the hospital and have a family income at or below 400% of the federal poverty level.

### How to Apply for Hospital Financial Assistance

You may apply for Financial Assistance using the application form that is available from Patient Financial Services, which is located at the Patient Access/Registration Departments at the Hospital, or by calling Patient Financial Services at [855-398-1633](tel:+18553981633), or on the Sutter Health or Hospital website below. You may also submit an application for financial assistance by speaking with a representative from Patient Financial Services, who will assist you with completing the application.

[Financial Assistance and Discount Policy Application - English (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/charity-discount-policy-application.pdf)

### Hospital Financial Assistance Policy

Sutter hospitals offer financial assistance to help low-income patients, insured patients with high medical costs and uninsured patients. Our policies provide:

-   Full charity care to uninsured patients earning 400% or less of the Federal Poverty Income Guideline (FPIG).
-   Hospital discounts for uninsured patients who exceed 400% of FPIG.
    -   **Standard Uninsured Discount** — 40% reduction of Billed Charges for Inpatient Services and 20% reduction of Billed Charges for Outpatient Services.
    -   **Rural Uninsured Discount** — 20% reduction of Billed Charges for Inpatient and Outpatient Services at rural Hospitals. Sutter Lakeside Hospital and Center for Health, Sutter Coast Hospital, and Sutter Amador Hospital are rural hospitals.
-   A write-off of the Patient Responsibility amount for Hospital Services to insured patients earning 400% or less of the FPIG and with high medical costs (medical expenses over the past 12 months exceeding 10% of family income).
-   Payment plans with no interest charges to all patients.

Use the links below to read the Hospital Financial Assistance Policy, offered in multiple languages. If you have difficulty opening, reviewing or navigating the policy in your language, please contact us at [855-398-1633](tel:+18553981633) or via email at [S3ContactCenterCBO@sutterhealth.org](mailto:S3ContactCenterCBO@sutterhealth.org) for translation services.

[Financial Assistance Policy and Application - English (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-english.pdf)

#### Additional Languages

**Financial Assistance Policy and Application**

-   [Arabic](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-arabic.pdf "Arabic")
-   [Armenian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-armenian.pdf "Armenian")
-   [Chinese (Simplified)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-chinese-simplified.pdf "Chinese (Simplified)")
-   [Chinese (Traditional)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-chinese-traditional.pdf "Chinese (Traditional)")
-   [French (Europe)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-french.pdf "French (Europe)")
-   [German](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-german.pdf "German")
-   [Greek](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-greek.pdf "Greek")
-   [Gujarati](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-gujarati.pdf "Gujarati")
-   [Hebrew](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-hebrew.pdf "Hebrew")
-   [Hindi](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-hindi.pdf "Hindi")
-   [Hmong](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-hmong.pdf "Hmong")
-   [Italian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-italian.pdf "Italian")
-   [Japanese](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-japanese.pdf "Japanese")
-   [Korean](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-korean.pdf "Korean")
-   [Laotian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-lao.pdf "Laotian")
-   [Mon-Khmer/Cambodian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-khmer.pdf "Mon-Khmer/Cambodian")
-   [Persian (Farsi)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-farsi.pdf "Persian (Farsi)")
-   [Portuguese (Brazil)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-portuguese.pdf "Portuguese (Brazil)")
-   [Russian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-russian.pdf "Russian")
-   [Serbo-Croatian](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/billing-and-collection-policy-serbian.pdf "Serbo-Croatian")
-   [Spanish](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-spanish.pdf "Spanish")
-   [Tagalog/Filipino](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-tagalog.pdf "Tagalog/Filipino")
-   [Thai](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-thai.pdf "Thai")
-   [Urdu](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-urdu.pdf "Urdu")
-   [Vietnamese](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/billing-insurance/financial-assistance/hospital-financial-assistance-policy-vietnamese.pdf "Vietnamese")

### Clinicians Covered by the Hospital Financial Assistance Policy

Some medical professionals who care for you in the hospital are covered by the Financial Assistance Policy for Hospitals. Those categories of providers are listed below.

-   Nurses who don’t have advanced practice licenses.
-   Registered nurses, including registered nurse first assistants.
-   Licensed vocational nurses.
-   Certified nursing assistants, medical assistants and other non-licensed assistants (e.g., dental).
-   Physical therapists, occupational therapists (including hand therapists), speech-language therapists and therapy assistants.
-   Pharmacists.
-   Technologists or technicians — all types.
-   Laboratory scientists.
-   Respiratory therapists.
-   Registered dietitians.
-   Diabetes educators (who are typically licensed as registered dieticians or registered nurses).
-   Licensed clinical social workers and licensed marriage and family therapists.
-   Acupuncturists.
-   Audiologists and hearing aid dispensers.
-   Perfusionists.

### Clinicians Not Covered by the Hospital Financial Assistance Policy

Unless otherwise specified, the Sutter Health Financial Assistance Policy for Hospitals doesn't apply to doctors or certain other medical providers who care for you while you’re in the hospital. This includes emergency room doctors, anesthesiologists, radiologists, hospitalists, pathologists and other clinicians. These doctors will bill you separately from the hospital bill. This policy doesn't create an obligation for the hospital to pay for the services of these physicians or other medical providers.

[Providers excluded from the Sutter Health Hospital Financial Assistance policy (PDF)](https://www.sutterhealth.org/billing-insurance/-/media/B36AB12EBF874E1FB5837FB94A6F486C.ashx)

### Hospital Billing/Collections Policy

Sutter’s billing and collection policy is designed to protect you. It prohibits wage garnishments and bench warrants, prohibits property foreclosures and limits the cases in which liens can be filed.

Use the links below to read the Hospital Billing/Collections Policy, offered in multiple languages. If you have difficulty opening, reviewing or navigating the policy in your language, please contact us at [855-398-1633](tel:+18553981633) or via email at [S3ContactCenterCBO@sutterhealth.org](mailto:S3ContactCenterCBO@sutterhealth.org) for translation services.

[Hospital Billing/Collections Policy - English (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-english.pdf)

#### Additional Languages

**Hospital Billing/Collections Policy**

-   [Arabic](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-arabic.pdf)
    
-   [Armenian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-armenian.pdf)
    
-   [Chinese (Simplified)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-chinese-simplified.pdf)
    
-   [Chinese (Traditional)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-chinese-traditional.pdf)
    
-   [French (Europe)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-french.pdf)
    
-   [German](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-german.pdf)
    
-   [Greek](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-greek.pdf)
    
-   [Gujarati](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-gujarati.pdf)
    
-   [Hebrew](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-hebrew.pdf)
    
-   [Hindi](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-hindi.pdf)
    
-   [Hmong](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-hmong.pdf)
    
-   [Italian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-italian.pdf)
    
-   [Japanese](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-japanese.pdf)
    
-   [Korean](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-korean.pdf)
    
-   [Laotian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-lao.pdf)
    
-   [Mon-Khmer/Cambodian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-khmer.pdf)
    
-   [Persian (Farsi)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-farsi.pdf)
    
-   [Portuguese (Brazil)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-portuguese.pdf)
    
-   [Russian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-russian.pdf)
    
-   [Serbo-Croatian](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-serbian.pdf)
    
-   [Spanish](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-spanish.pdf)
    
-   [Tagalog/Filipino](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-tagalog.pdf)
    
-   [Thai](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-thai.pdf)
    
-   [Urdu](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-urdu.pdf)
    
-   [Vietnamese](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/billing-and-collection-policy-vietnamese.pdf)
    

### Help for Patient with Disabilities

Please contact Patient Financial Services at [855-398-1633](tel:+18553981633) if you would like to obtain a copy of this notice in an accessible format, including but not limited to large print, braille, audio, or other accessible electronic format.

**ATTENTION**: If you need help in your language, please call [855-398-1633](tel:+18553981633) or visit the Patient Financial Services office at the hospital. Our telephone hours are 8:00 am to 5:00 pm, Monday through Friday. Aids and services for people with disabilities, like documents in braille, large print, audio, and other accessible electronic formats are also available. These services are free.

### More Help

There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at [888-804-3536](tel:+18888043536) or go to [https://healthconsumer.org](https://healthconsumer.org/) for more information. Please contact Patient Financial Services for further information.

### Resources

Learn more about healthcare financial assistance available in California, including discounts and charity care programs.

-   See if you qualify for free or discounted care at nearby hospitals by visiting the [California Hospital Free and Discount Payment Programs website](https://syfphr.oshpd.ca.gov/ "Please note you are now leaving the Sutter Health website").
-   Search for hospital charity care policies at the [Office of Statewide Health Planning and Development’s website](https://hcai.ca.gov/ "Please note you are now leaving the Sutter Health website").
-   Find updated poverty guidelines at the [Department of Health and Human Services (HHS) website](https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines "Please note you are now leaving the Sutter Health website").   
     

### Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to [HospitalBillComplaintProgram.hcai.ca.gov](https://hospitalbillcomplaintprogram.hcai.ca.gov/) for more information and to file a complaint.

## Medical Group Financial Assistance

### Medical Group Low Income Uninsured Program

Our Low Income Uninsured Program offers the following to patients seeking medically necessary care at our medical foundations:

-   Uninsured patients that earn equal to or less than 200% of the Federal Poverty Index Guidelines are eligible for free medical care.
-   Uninsured low-income patients that earn more than 200% of the FPIG are eligible for a program that limits their payment liability to 30% of their annual household income.
-   Uninsured patients are eligible for a 20% discount off medical services.

[Medical Foundation Charity Care and Low Income Uninsured Policy (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/medical-foundation-charity-care-and-low-income-uninsured-policy.pdf)

### How to Apply for Medical Group Financial Assistance

1.  Complete the confidential [Statement of Financial Condition (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/billing-insurance/financial-assistance/foundation-financial-assistance-application.pdf).
2.  Provide the following:
    1.  Two most recent employer pay stubs; or
    2.  Most recent tax return.
3.  Fax the information to 801-575-1255 or mail to:
    
    **Sutter Shared Services**  
    Central Billing Office  
    Attn: Charity Care Team Member  
    P.O. Box 619010  
    Roseville, CA 95661
    

## Outpatient Pharmacy Financial Assistance

### Sutter Health Specialty Pharmacy at ABSMC and East Bay Advanced Care (EBAC) Pharmacy

Our pharmacy team has knowledge of and access to some financial assistance programs. These may include manufacturer discount coupons, co-pay cards, state or federal programs, or foundation assistance. If you are eligible, we will help enroll you in these programs.

## Get answers to your questions and help applying for financial aid

Call the [billing department](https://www.sutterhealth.org/billing-insurance) where you received care or contact us with questions.

[855-398-1633](tel:+18553981633)

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