Integrated Care Management (ICM) is a person-centered, evidence-based care delivery model that provides care coordination and support across providers, settings and time. Course content focuses on practices that can be implemented immediately to ensure patient value, needs and preferences are identified, care options are presented, shared decision making occurs, self-management and self-care techniques are taught, and active collaboration and partnership with the patient is fostered.
Through a combination of classroom instruction, activities and self-paced web based learning, ICM Model training prepares providers to achieve the healthcare reform goals of improved quality, improved outcomes and lower cost through the development of competencies around:
- Partnering with individuals, families and caregivers to promote informed, health literate, activated, and engaged self-management.
- Developing healthcare provider competencies and practices to support functioning as a prepared, proactive, health literate care team.
- Demonstrating innovative leadership in transformational change, hardwiring excellence, and creating a learning environment that values multi-disciplinary teams.