Jump to content

Choose locationCalifornia Pacific Medical Center
  • Sign in or Enroll
    • Open I want to choose my medical group or hospital
    • Clear my location
Change Location

We've expanded your view

You are now viewing all services in the Sutter Health network. You can change your location above to narrow your view to a medical group, hospital, city or zip.
Sutter Health
  • Video Visits
  • Find Doctors
  • Find Locations
  • Treatments & Services
  • Locations
  • Sign in or Enroll
    • Video Visits
    • Find Doctors
    • Find Locations
    • Treatments & Services
    • COVID-19 Resources
    • Pay a Bill
    • Symptom Checker
    • Get Care Today
    • Diseases & Conditions
    • Health & Wellness
    • Classes & Events
    • Research & Clinical Trials
    • For Patients
    • About Sutter Health
    • Giving
    • Volunteering
    • Careers
    • News
    • For Medical Professionals
    • Other Business Services
Close Search
  • Home
  • CPMC
  • For Patients
  • Health Information Exchange
Content

Secure Health Information Exchange

Frequently Asked Questions

In the Sutter Health network, we’re committed to improving the quality and safety of care we provide to our patients. That’s why we have implemented Secure Health Information Exchange (HIE) – a set of tools which allows our clinicians to quickly get the comprehensive medical information they need to deliver personalized care to you in the moments that matter the most. For more information about Secure HIE and how it impacts you, please refer to the frequently asked questions below.

Who can access my health information and under what circumstances?

Federal and state privacy laws allow doctors, nurses and other caregivers to share health information only to support a patient’s medical treatment, as well as manage and obtain payment for the services provided.

Can I see who has accessed my information?

You can request an accounting of the use of your personal health information and of specific disclosures of information for purposes other than treatment, payment and healthcare operations. To learn more, please call the toll-free, Sutter Health Privacy Message Line at (855) 771-4220.

Can my information be used for other purposes without my consent?

Sutter Health commits to safeguarding the privacy of our patients. Only users with an authorized medical treatment or other legitimate business need can see your information.

How is Sutter Health keeping my health information confidential and secure?

Only users with an authorized medical treatment need, or other legitimate business need, can see your information. When accessing patient information, individuals are required by law and policy to view only the minimum information necessary to accomplish their needs. Sutter Health routinely audits users’ access to patient information to assure that these standards are upheld.

What are the risks if I opt out?

If you choose to opt out of Secure Health Information Exchange, your healthcare team may not have all of the needed information to provide you the safest and most effective healthcare.

What is Secure Health Information Exchange (HIE)?

Sutter’s Secure Health Information Exchange allows clinicians, and others who support your care, to securely share a patient’s vital medical information electronically. This sharing can take place among doctors’ offices, hospitals, pharmacies, laboratories, skilled nursing facilities and other healthcare providers. Clinicians no longer need to rely on fax or postal mail to transfer patient records. Instead, caregivers in the Sutter Health network, and other health systems, can simply and securely send or download the information they need to provide patients the most coordinated care possible.

When would Sutter Health share my health information?

To provide you with the safest, most effective and efficient care possible, authorized clinicians and care teams need a complete picture of your medical history—especially in emergencies, when every second counts. By using Secure Health Information Exchange, Sutter Health network clinicians can quickly get the medical information they need. Also, when traveling or transitioning your care to other providers, health information exchange allows the information in your Sutter electronic health record (EHR) to travel with you, supporting care continuity.

By accessing your records through the health information exchange, doctors can also see your previous tests results and any medicines or treatments to ensure they order only what’s necessary. When clinicians have access to more complete information, they spend less time gathering records from different organizations and can focus on caring for you.

Below are some examples of when clinicians might share your medical history:

  • Your primary care provider may directly send your healthcare summaries to a specialist.
  • Emergency room care teams might adjust treatment plans to avoid adverse medication reactions or duplicative testing after reviewing your medications, recent radiology images or test results.
  • If you suffered a stroke or a broken hip, your entire care team—from the emergency room to a rehabilitation facility—can access the relevant clinical information they need in a timely manner.

Where do I go if I have questions or want additional information regarding opting out?

Call the toll-free, Sutter Health Privacy Message Line at (855) 771-4220.

Where is my information sent/shared?

If you received care at a Sutter facility and then receive care from another provider or organization, the other organization may be permitted to access information in your Sutter Health record to support and coordinate your care.

The Sutter Health Network of Care
Expertise to fit your needs
Primary Care

Check-ups, screenings and sick visits for adults and children.

Specialty Care

Expertise and advanced technologies in all areas of medicine.

Emergency Care

For serious accidents, injuries and conditions that require immediate medical care.

Urgent Care

After-hours, weekend and holiday services.

Walk-In Care

Convenient walk-in care clinics for your non-urgent health needs.

About Sutter

  • About Our Network
  • Annual Report
  • Awards
  • Community Benefit
  • Contact Us
  • News
  • Giving
  • Find Care

  • Birth Centers
  • Care Centers
  • Emergency Rooms
  • Hospitals
  • Imaging
  • Labs
  • Surgery Centers
  • Urgent Care
  • Walk-In Care
  • View All >
  • Featured Services

  • Behavioral Health
  • Cancer Services
  • Family Medicine
  • Home Health and Hospice
  • Orthopedics
  • Pediatrics
  • Pregnancy
  • Primary Care
  • Women's Health
  • View All >
  • Patient Resources

  • Accepted Health Plans
  • Classes and Events
  • Estimate Costs
  • Flu Resources
  • Health and Wellness
  • Medical Records
  • Medicare
  • My Health Online
  • Pay a Bill
  • Symptom Checker
  • Our Team

  • For Employees
  • Physician Careers
  • Recruiting Events
  • Sutter Careers
  • Vendors
  • Volunteers
    • ADA Accessibility
    • Contact
    • Privacy
    • Do Not Sell My Personal Information

    • LinkedIn Opens new window
    • YouTube Opens new window
    • Facebook Opens new window
    • Twitter Opens new window
    • Glassdoor Opens new window
    • Instagram Opens new window

    Copyright © 2021 Sutter Health. All rights reserved. Sutter Health is a registered trademark of Sutter Health ®, Reg. U.S. Patent & Trademark office.

    Cookie Policy

    We use cookies to give you the best possible user experience. By continuing to use the site, you agree to the use of cookies. Privacy Policy Cookie Preferences

    Privacy Policy Cookie Preferences