Sukyung Chung, Ph.D., is Assistant Scientist at the Palo
Alto Medical Foundation's Research Institute (PAMFRI). Dr. Chung's primary research
interest is physician performance assessment and compensation.
With her Career Development Award (K01), "Measuring and Compensating Primary Care Physician Work," she examined the scope of primary care physician work and how this work relates to billing of visit type and level, and physician compensation.
This study, and most of her other studies, use extensive in-depth information on clinical encounters, tracking physician work during and outside visits; physician-patient interactions; and history of provider-patient relationships using data extracted from the EpicCare electronic health records at Palo Alto Medical Foundation (PAMF) and Sutter Health.
She also examines how visit content and practice characteristics influence patient experience of care, and approaches to address disparities in patient experience and other quality measures across patients with diverse racial/ethnic, cultural, and language backgrounds.
Dr. Chung practiced as a pharmacist in Korea before her training in health economics and health policy. Prior to joining PAMF, Dr. Chung conducted numerous studies evaluating the cost and cost-effectiveness of interventions or technologies using observational data.
Featured Project: Accelerating Patient Access to Care: Fast Pass and Text Message Alerts
The Challenge: Patient appointment cancellations and ‘no-shows’ disrupt clinic workflows and create inefficiencies in the healthcare system.
CHSR Approach: We implemented text message reminders and Fast Pass — offering patients the opportunity to accept an earlier appointment if one becomes available — to facilitate patient access to care and promote efficient clinic workflow. These accelerated patient access (APA) programs were disseminated across Sutter Health in April 2018.
The Impact: APA programs helped fill unexpected gaps in providers’ schedules, reduced front desk staff workload, and improved patient experience with care. In the present study, we will evaluate APA during the early stage of its implementation, and assess impact on affordability and patient experiences.
The findings will help identify patient populations that will benefit most from the interventions, and modifiable program features (e.g., frequency and timing of the alerts, type of visits to offer earlier appointments) that will enhance the overall value of the program for patients, staff, providers, and the healthcare system.
Project Team: Sukyung Chung, PhD, Dominick Frosch, PhD, and Meghan Martinez, MPH. Sutter Health Sponsor: Albert Chan, MD, MS, Vice President, Chief of Digital Patient Experience.
Funding Sources: Sutter Health
- Can Secure Patient-Provider Messaging Improve Diabetes Care? Chung S, Panattoni L, Chi J, Palaniappan L. Diabetes Care. 2017 Oct;40(10):1342-1348. doi: 10.2337/dc17-0140. Epub 2017 Aug 14. PubMed PMID: 28807977.
- Racial/ethnic differences in reporting versus rating of healthcare experiences. Chung S, Mujal G, Liang L, Palaniappan LP, Frosch DL. Medicine (Baltimore). 2018 Dec;97(50):e13604. doi: 10.1097/MD.0000000000013604. PubMed PMID: 30558033; PubMed Central PMCID: PMC6320096.
- Clocks Moving at Different Speeds: Cultural Variation in the Satisfaction With Wait Time for Outpatient Care. Chung S, Johns N, Zhao B, Romanelli R, Pu J, Palaniappan LP, Luft H. Med Care. 2016 Mar;54(3):269-76. doi: 10.1097/MLR.0000000000000473. PubMed PMID: 26683779.
- Why do we observe a limited impact of primary care access measures on clinical quality indicators? Chung S, Panattoni L, Hung D, Johns N, Trujillo L, Tai-Seale M. J Ambul Care Manage. 2014 Apr-Jun;37(2):155-63. doi: 10.1097/JAC.0000000000000026. PubMed PMID: 24594563.
Palo Alto Medical Foundation Research Institute
795 El Camino Real
Palo Alto, CA, 94301-2302