---
title: "Employee Assistance Program at Sutter Health"
description: "The Sutter Employee Assistance Program provides free counseling, legal and financial support, childcare referrals and more."
url: "https://www.sutterhealth.org/employees/employee-assistance-program"
---

1.  [Home](https://www.sutterhealth.org/) /
2.  [Sutter employee resources](https://www.sutterhealth.org/employees) /
3.  Sutter Employee Assistance Program

![woman-working-from-home-looking-at-tablet](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Images/people/women/woman-working-from-home-looking-at-tablet.jpg?h=700&iar=0&w=1600)

# Employee Assistance Program

Get help overcoming life’s obstacles with the Employee Assistance Program. This confidential, comprehensive program gives you 24/7 support on topics including mental health issues, legal or financial questions, and drug and alcohol problems.

[Call 800-477-2258](tel:+18004772258)

[Initial therapist request](https://eap.sutterhealth.org/eap/referral?_ga=1.49002534.1672790416.1491408707)

![woman-working-from-home-looking-at-tablet](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Images/people/women/woman-working-from-home-looking-at-tablet.jpg?h=700&iar=0&w=1600)

Connect with Sutter EAP

### Initial therapist request

Get counseling from a licensed mental health therapist on work-related issues, mental health, relationship problems and more.

[Initial therapist request](https://eap.sutterhealth.org/eap/referral?_ga=1.49002534.1672790416.1491408707)

### Renew therapist request

At the beginning of each new benefit period, submit this form to continue with the same therapist. If you wish to change your therapist, submit the initial request form.

[Renew therapist request](https://eap.sutterhealth.org/eap/renewal?_ga=1.49002534.1672790416.1491408707)

### Legal, financial or work/life request

Get referrals to attorneys, financial advisors and work/life services, including child care, adoption, adult care and pet care.

Call [800-477-2258](tel:+18004772258)

## Sutter EAP resources

Browse additional information and resources available to you through Sutter EAP.

[Additional resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-health-eap-resources)

## Resources for employees

**For individuals**

**For managers**

**For providers**

### For individuals

From your emotional well-being to financial and legal services, Sutter EAP is here to support you.

[View EAP resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-health-eap-resources)

**For individuals**

### For individuals

From your emotional well-being to financial and legal services, Sutter EAP is here to support you.

[View EAP resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-health-eap-resources)

**For managers**

### For managers

Sutter EAP offers a variety of resources to help you and your team work its way through challenges.

[View manager resources](https://www.sutterhealth.org/employees/employee-assistance-program/manager-and-supervisor-resources)

[Download supervisor referral form (PDF)](https://www.sutterhealth.org/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-supervisor-referral-form.pdf)

**For providers**

### For providers

If you are a licensed clinician, submit your request to join our provider panel.

[View provider resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-eap-provider-network)

[Apply to the provider panel](https://feedback.sutterhealth.org/f/148587/20e1/)

## Sutter EAP highlights

Sutter EAP services include assessment, referrals and work/life benefits.

Services include assessment and referrals, counseling and mental health support. 

Services include family law, estate planning, tax preparations, budgeting and more. 

Services include referrals for adult care, child care, pet care and more. 

Services include referrals, consulting, test preparation courses and financial aid. 

Comprehensive overview of Sutter Employee Assistance Program (EAP) services. 

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Sutter EAP services include assessment, referrals and work/life benefits.

Services include assessment and referrals, counseling and mental health support. 

Services include family law, estate planning, tax preparations, budgeting and more. 

Services include referrals for adult care, child care, pet care and more. 

Services include referrals, consulting, test preparation courses and financial aid. 

Comprehensive overview of Sutter Employee Assistance Program (EAP) services. 

Frequently asked questions

**Are my family members covered under this program?**

Please call EAP at [800-477-2258](tel:+18004772258) to determine if your employer's plan covers dependents.

**Are there drug or alcohol rehab programs available?**

Sutter EAP can provide resources and referrals to available programs in your area.

**Are your services completely confidential?**

Your call is between you and the EAP staff only. No one else — including your employer — will be notified of your call. There are some limits to confidentiality. EAP employees are required by law to report suspected child or elder abuse to the proper authorities. Similarly, if they believe that someone might harm themselves or others, they’re required to take appropriate action.

**Can I get legal advice through Sutter EAP?**

Yes, if your plan includes it. Please call the EAP office to determine if your employer is enrolled in this plan.

**Do I have to fill out a claims form or other forms?**

No. There are no forms to fill out. When you begin seeing the provider EAP referred you to, the therapist will let EAP know so they can ensure the number of in-person and telephone sessions remains within your Sutter EAP covered benefits.

**Do I need prior authorization to use these services?**

Yes, prior authorization is required. Request authorization by calling EAP at [800-477-2258](tel:+18004772258) or by completing the [online service request form](https://eap.sutterhealth.org/eap/referral?_ga=1.49002534.1672790416.1491408707 "online service request form").

**Do you refer people to psychiatrists?**

No. EAP’s provider panel consists of licensed clinical social workers, marriage and family therapists and psychologists. Your therapist may be able to assist you in locating a psychiatrist.

**Does this service cost me anything?**

No, there’s no cost to you for services covered under your plan. There’s no copayment amount due when you see a therapist you’ve been referred to by EAP. If you decide to continue receiving services beyond your authorized number of sessions, you may want to discuss fees with your provider and ask if they carry your health insurance plan.

**How do I get a referral to a therapist?**

Simply call [800-477-2258](tel:+18004772258) between 8:00 am – 5:00 pm, Monday through Friday, to speak with one of the professionally trained staff members. After hours, your call will be answered by a service with licensed intake counselors, and they’ll respond to these calls the next business day. If you complete the [online form](https://eap.sutterhealth.org/eap/referral?_ga=1.49002534.1672790416.1491408707 "online form"), one of the trained staff members will contact you.

**How do you determine which attorney or paralegal to refer me to?**

An EAP intake counselor will ask you to briefly describe your area of need. EAP will contact the attorney’s office and provide them with information on the problem. The name of one or more attorneys specializing in the issue will be given to you along with contact information.

**How do you determine which therapist to refer me to?**

EAP staff is professionally trained to assess your needs and compare them with the list of providers available through the program. Since this is what they do every day, they’re very familiar with the providers and can help match you with the one who is the best fit for the types of services or areas of life issues you need, as well as practical issues such as location and times available.

**How do you select the providers available through Sutter EAP?**

Provider applications are screened by an EAP panel that includes a licensed therapist. All provider applicants’ licenses, insurance, references and experience are verified.

**How many times can I see a therapist?**

The number of in-person visits varies by plan. To find out what services are available to you under your employer's plan, please call Sutter EAP at [(800) 477-2258](tel:+18004772258) or contact your human resources department.

**What happens when I call?**

When you speak with one of the EAP staff members, please identify yourself and your employer so that they can ensure they provide correct information about the benefits available to you. The EAP staff will listen to you and ask questions designed to help them determine which services and providers to refer you to. They’ll also ask about personal preferences, such as location, times available, whether you prefer a male or female therapist and any other concerns. Once they locate a licensed provider who best meets your needs, they’ll contact you with the referral information. You can contact the provider and arrange to meet at your convenience.

**What if I don't like the therapist you refer me to?**

It sometimes happens that there is a personality conflict or something about a provider you simply don't like. If this happens, call EAP and explain your concerns. With a list of more than 800 providers, they can refer you to another provider who meets your needs.

**What if I need more sessions than my plan allows?**

EAP intake counselors will do their best to locate a provider that carries your health insurance plan to cover continued services.

**What kind of legal services are available?**

If your plan includes legal services, EAP provides a free phone consultation with a qualified licensed attorney, and if you retain the attorney, a 25% discount off that attorney’s regular rate. Available law services include: 

-   Family law, such as divorce, custody and temporary restraining orders 
-   Personal injury and property damage 
-   Criminal law, including juvenile, DUI, traffic tickets, and assault and battery 
-   Financial law, such as bankruptcy, collection and credit
-   Contracts, including real estate, foreclosures, auto and construction
-   Landlord and tenant disputes 
-   Estate planning, such as probate, wills and trusts 
-   Immigration and citizenship

**Will my employer be notified that I am seeking therapy?**

No, your employer won’t be notified. This is a completely confidential service provided as a benefit to you by your employer.

## Additional EAP resources

[EAP grievance form (PDF)](https://www.sutterhealth.org/employees/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-grievance-form.pdf)

[EAP satisfaction survey](https://feedback.sutterhealth.org/f/145799/1359/ "EAP satisfaction survey")

[EAP brochure (PDF)](https://www.sutterhealth.org/employees/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-connecting-solutions.pdf)

[Notice of privacy practices (PDF)](https://www.sutterhealth.org/employees/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-notice-of-privacy-practices.pdf)

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navigating life’s journey can be challenging,\nand we are here to help.\nAs a valued employee, you and your eligible dependents\nhave access to benefits dedicated\nto enhancing your well-being.\nWe are committed to providing you\nwith compassionate professional services designed to meet\nyour specific personal needs.\nThis confidential program connects you\nwith experts who can help you manage issues such as stress,\nimproving relationships, or finding the best\ncare for aging parents.\nIf it’s causing concern, Sutter EAP can help.\nSutter Health EAP provides access\nto licensed therapists, legal and financial consultations,\nand other helpful resources to assist with, well, Life!\n\nEveryone knows that taking care of ones-self\nis important to overall health.\nBut often, we focus on the physical body, and not\nthe important mental and emotional well-being\nthat contributes to be a healthy individual.\nThe good news is, your employer understands this total approach\nto health and has chosen to provide services for you,\nthe employee, through the Sutter Health Employee Assistance\nProgram or EAP.\nBy accessing these services, you will be connected with licensed\ntherapists trained to help you find solutions for life’s bumps\nsuch as grief and loss, relationship issues,\nparenting challenges, depression, and much more.\nThe EAP can help with personal growth in areas\nlike building communication skills,\nincreasing motivation, and addressing alcohol or drug use.\nAs a valued employee, the EAP benefit\nis designed to help you live your best life.\nBecause mental health and emotional well-being\nare fundamental to your happiness and success,\nand we want you to experience both.\n\nMoney.\nYou work hard to earn it, but when\nit comes to financial and legal matters, managing it\ncan sometimes be confusing.\nAnd then, there are important legal decisions that\ncan also seem overwhelming.\nDon’t worry, Sutter EAP is here to offer help.\nEAP offers both financial and legal consultations to assist\nyou in these big decisions.\nCertain plans include 30-minute consultations\nwith an attorney on topics including,\nbut not limited to family law, estate planning, consumer\nrights, traffic matters, housing and real estate, criminal law,\naccidents and personal injury.\nSome plans also include no-cost, 30- minute phone consultations\nwith seasoned financial professionals.\nand licensed CPAs and can assist with financial matters ranging\nfrom debt consolidation, tax preparation, IRS\nmatters, retirement and college planning, and credit\ncounseling.\nNeed more than 30 minutes?\nAdditional time with the legal or financial professional\nis available at a preferred discount\nrate of 25 percent off the provider's normal fees.\nLife’s big financial and legal decisions don’t have to be made\nalone.\nYou have access to professionals who can help.\nGet some good advice and be on your way\nto securing a better future for you.\n\nWe know you are dedicated to your job.\nBut your employer also knows that the time spent at work,\noften causes worry and concern over those you love and care\nfor outside of work.\nSutter EAP offers a wide range of services\nto help alleviate those worries and find you resources\nand referrals for childcare, adult and elder care,\nand even pet care.\nWhether you’re looking for a new preschool,\nbefore and after school care, or summer programs,\nthe EAP can help.\nIn need of in-home care options?\nCare for special needs or sick children?\nEmergency or back-up care?\nWe have you covered.\nDo you have an elderly parent or disabled adult in your care?\nEAP can provide referrals to care providers and support\nservices nationwide including: nursing homes, in-home care,\nassisted living facilities, meal and nutrition\nprograms, transportation and caregiver support.\nAnd don’t forget your furry friends.\nThe EAP can provide resource and referral services\nfor veterinarians, groomers and boarders, pet insurance\nand obedience classes.\nWhy is all of this important?\nBecause EAP is designed to help you\nattain and maintain balance in all aspects of your life.\nBy helping those you care for, you are helping yourself too.\nAnd that makes for a happier, healthier you.\n\nAdopting a child is an exciting process,\nbut it can also be overwhelming.\nSutter EAP offers consulting services\nto help prospective parents understand their adoption\noptions, the adoption process and available educational\nresources.\nWe provide referral services for adoption topics including\npublic and private adoption agencies, adoption support\norganizations, attorneys specializing in adoption,\nsingle parent adoptions, stepparent adoptions, same sex\nparent adoptions, international adoptions, and adopting\nspecial needs children.\nAs we think about children, regardless\nof whether you are a parent, adoptive parent\nor legal guardian, deciding what type of school program\nis best for your child can be challenging.\nWe offer consultation services to help\nyou select an appropriate school,\nwhether it be a public school, private school\nor a home-schooling program.\nAnd, we can provide education materials and referrals\nfor state or private colleges and universities,\nand advanced degrees and certifications.\nMaybe your child is getting ready to head off to college\nor maybe you have decided to embark\non a new educational adventure.\nWe can provide consultation services on the college\nprocess, the pros and cons of private colleges versus state\nuniversities, as well as information about master’s\ndegree and other advanced degree programs.\nSutter EAP also can help with additional school services\nsuch as test preparation courses, financial aid\nand educational consultants.\nHow do you access these services?\nIt’s easy.\nYou can learn more about these programs by phone or online\nat the EAP website because your well-being is\nimportant to your employer, these resources\nare free to you and your eligible dependents.\nPlease note, they are confidential,\nthere is no co-pay, and your employer is not notified,\nand referrals and authorizations are subject to the plan covered\nby your employer.\nRequest these services by simply calling 800-477-2258.\nLife can be great, and we want yours to be\noverflowing with well-being.\nWant to learn more?\nContact Sutter EAP today."}
```
