---
title: "Sutter EAP Provider Network at Sutter Health"
description: "Learn how to join the provider panel for Sutter Health's Employee Assistance Program and read frequently asked questions."
url: "https://www.sutterhealth.org/employees/employee-assistance-program/sutter-eap-provider-network"
---

1.  [Home](https://www.sutterhealth.org/) /
2.  [Sutter employee resources](https://www.sutterhealth.org/employees) /
3.  [Sutter Employee Assistance Program](https://www.sutterhealth.org/employees/employee-assistance-program) /
4.  Sutter EAP Provider Network

# Sutter EAP provider network

**Section menu**

-   [Sutter Employee Assistance Program](https://www.sutterhealth.org/employees/employee-assistance-program "Sutter Employee Assistance Program")
    -   [Sutter Health EAP resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-health-eap-resources "Sutter Health EAP resources")
        
    -   [Sutter EAP manager and supervisor resources](https://www.sutterhealth.org/employees/employee-assistance-program/manager-and-supervisor-resources "Sutter EAP manager and supervisor resources")
        
    -   [Sutter EAP Provider Network](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-eap-provider-network "Sutter EAP Provider Network")
        

-   [Sutter Employee Assistance Program](https://www.sutterhealth.org/employees/employee-assistance-program "Sutter Employee Assistance Program")
    -   [Sutter Health EAP resources](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-health-eap-resources "Sutter Health EAP resources")
        
    -   [Sutter EAP manager and supervisor resources](https://www.sutterhealth.org/employees/employee-assistance-program/manager-and-supervisor-resources "Sutter EAP manager and supervisor resources")
        
    -   [Sutter EAP Provider Network](https://www.sutterhealth.org/employees/employee-assistance-program/sutter-eap-provider-network "Sutter EAP Provider Network")
        

Make a difference in the lives of Sutter employees as an EAP provider. The application process is quick and easy.

Sutter Employee Assistance Program (Sutter EAP) is a full service, not-for-profit program that started in 1982. The program provides intervention, assessment and mental health referrals to more than 60,000 employees from Sutter Health and 60 outside companies, predominantly in Northern California and Hawaii.

### Active network providers

Sutter EAP providers are credentialed and contracted by our provider relations department. All our providers must be in network with Sutter EAP and must have an active contract to conduct services with Sutter EAP members. It’s the provider’s responsibility to ensure Sutter EAP has updated credentials including license and insurance. The following documents should be sent directly to Sutter EAP:

-   [Change of address form (PDF)](https://www.sutterhealth.org/employees/employee-assistance-program/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-coa-packet.pdf "Change of Address Form (PDF)")
-   [Direct deposit (PDF)](https://www.sutterhealth.org/employees/employee-assistance-program/-/media/Project/SutterHealth/SutterHealth/files/employees/eap-ach-direct-deposit-enrollement.pdf "Direct Deposit (PDF)")

Please send these documents to:

Sutter EAP  
Provider Relations Department  
P.O. Box 163149  
Sacramento, CA 95816-3149

### Minimum criteria

1.  All providers must be licensed with no board actions.
2.  All providers must carry professional and general liability insurance with a minimum of $1 million per occurrence and $3 million aggregate.

## Join the Sutter EAP provider panel

Complete this form to contact our Provider Relations Department

[Complete form](https://feedback.sutterhealth.org/f/148587/20e1/)

Frequently asked questions

**How should I bill when I’m working with more than one family member, such as couples or family therapy?**

If the employee/subscriber has unlimited sessions, use the employee's invoice to bill the sessions they participate in. This includes marital counseling, family sessions or collateral sessions for a child who’s the focus of treatment.

If the employee/subscriber and spouse each have a limited number of sessions, you may take turns billing for each participant if both parties participate in all the sessions.

**How should I bill when I’m working with a family member individually?**

Be sure you have authorization for the person you wish to see individually. You can’t bill for a client's individual sessions on another person's invoice, regardless of the focus of the session.

If you haven’t received authorization for the family member, advise the parent or individual (if over age 18) to call Sutter EAP for a phone intake and authorization. Sutter EAP is unable to issue an initial authorization based solely on a provider's request.

**How do I identify patients on the check remittance advice?**

The Explanation of Benefits (EOBs) we mail to you contains both the member’s name and a claim number. Keep the EOBs until your check (or direct deposit email notification) arrives and use the EOB to match the claim number(s) that appear on your remittance advice with the patient’s name.

Sutter EAP values the privacy and confidentiality of our members. The Sutter Health Finance Department is the entity from which all payments are made, regardless of which department generated the authorization for the payment. The name of the member doesn’t appear on the check remittance advice because exposing a member's use of the EAP benefit to the Finance Department would be a violation of the member's privacy. By providing only the claim number to the Finance Department, we ensure we protect the identity of all who use the benefit.

**What are the guidelines for telephone sessions? Are they reimbursable?**

The standard practice is face-to-face contact and is always preferable to the telephone for sessions.

Telephone sessions require prior approval by Sutter EAP. Phone sessions may be allowed if a client's illness or injury makes it impossible to attend a session in person or if a client prefers to remain with a provider who has an extended absence.

Initial telephone screenings of new clients, phone calls to schedule appointments and check-ins between appointments aren’t considered sessions and aren’t reimbursable.

**When can I bill for double sessions (two hours back-to-back)?**

The standard therapy session is the 50-minute hour. Double sessions are usually used only for emergent situations, or occasionally in couples therapy or family sessions. Sutter EAP doesn’t consider it clinically necessary to routinely conduct double sessions for individual clients.

If you see a client for less than the 50-minute hour, bill for the actual time spent. However, it will count as a full session against the member's benefit. Likewise, if you see a client for an hour and a half, you should bill for the 90 minutes, and it will count as two sessions against the member's benefit.

**How should I handle multiple late cancellations or no-shows by the same client?**

Although providers can’t bill Sutter EAP members personally for missed appointments, it’s important to take steps to minimize missed appointments by addressing the issue in therapy. Here are some things to consider if a client no-shows or has late cancellations more than two or three times in a six-month period:

-   Is the appointment time inconvenient for the client?
-   Does the client feel too overwhelmed to continue treatment at this time?
-   Is the client not committed to the therapeutic process at this time?
-   Is the focus or method of treatment not aligned with the client's goals?
-   Would you handle the situation differently if no-shows weren’t reimbursed?
-   Do you have a written no-show policy that’s reviewed and signed by clients at the initial session?
-   Some providers call clients a day or two ahead to remind them of their appointment time.

**How do I submit claims for payment?**

Claims may be submitted via mail or Fax:

**U.S. Mail:**  
Sutter EAP: Claims Department  
P.O. Box 163149  
Sacramento, CA 95816-3149  
**Fax:**  
916-503-6917  
Attn: Claims Department

**Secure Email\*:**  
[EAP@sutterhealth.org](mailto:EAP@sutterhealth.org)

_\*Important: Please be advised that every effort should be made to remove or minimize the amount of sensitive patient data submitted with a claim. Unsecured transfer of patient information through email may constitute a HIPAA privacy violation._

_It’s further advised that all emails containing business or patient data are required to be encrypted, or to use other approved security transit measures to avoid potential exposure of sensitive data and violations of the HIPAA Security Rule._

**Submit your request**

Interested providers may submit their request via any of the following methods:

**Email:** [SHPR@sutterhealth.org](mailto:SHPR@sutterhealth.org)

**Phone:** [866-568-0332](tel:+18665680332)

**Fax:** 916-736-5094

**US Mail:**  
Sutter EAP  
Provider Relations Department  
P.O. Box 163149  
Sacramento CA, 95816-3149

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