--- title: "Video Visits at Sutter Health" description: "Same-day care from anywhere. See a clinician on your smartphone or computer. Available for all My Health Online members." url: "https://www.sutterhealth.org/find-care/video-visits" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Find care](https://www.sutterhealth.org/find-care) / 3. Video Visits ![sutter-mho-video-visit-mom-daughter-hero](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Images/My-Health-Online/sutter-mho-video-visit-mom-daughter-hero.jpg?h=934&iar=0&w=1664) # Video Visits Feel better faster. See a trusted Sutter clinician today with an On-Demand Video Visit or schedule a virtual appointment. Join My Health Online to get started. [Sign in to My Health Online](https://myhealthonline.sutterhealth.org/MHO/Scheduling?workflow=Procedure&rfvId=130%2C106%2C150%2C135%2C140%2C191) [Sign Up Now](https://www.sutterhealth.org/patient-resources/my-health-online/enroll) ![sutter-mho-video-visit-mom-daughter-hero](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Images/My-Health-Online/sutter-mho-video-visit-mom-daughter-hero.jpg?h=934&iar=0&w=1664) Video Visit Options ### On-Demand Video Visits Available 24/7, 365 days a year, no appointment needed ### Schedule a Video Visit Available 11:00 am - 7:00 pm daily, by appointment only ### See Your Provider Hours vary, by appointment only Convenient Virtual Care See a Sutter provider or your care team from anywhere in California for conditions including: Acne Allergies Constipation Cough and cold Diarrhea Fever Flu Insect bite Medicare wellness visit Nausea Pink eye or stye Rash Respiratory issue Routine checkup Sinus infection Sore throat Specialty follow-up _Please note this isn’t a comprehensive list of conditions and_ [_your condition may not be appropriate_](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions#odvv-notcovered) _for this type of service. If you're having an emergency, please call 911 or go to the nearest emergency room._ ## Video Visit Basics **Hours** **Cost** **Eligibility** **On-Demand** **Scheduling** **Need Help?** ### Hours On-Demand Video Visits are available 24 hours a day, 7 days a week. Available hours for your care team are shown in My Health Online. Scheduled visits with a Sutter provider are available daily from 11:00 am – 7:00 pm, holiday hours vary. **Hours** ### Hours On-Demand Video Visits are available 24 hours a day, 7 days a week. Available hours for your care team are shown in My Health Online. Scheduled visits with a Sutter provider are available daily from 11:00 am – 7:00 pm, holiday hours vary. **Cost** ### Cost Video Visits may be covered by insurance and have a co-pay similar to an in-office visit. Contact your insurance company about coverage and patient responsibility. **Eligibility** ### Eligibility Current adult patients and parents of patients ages 18 months – 18 years old with a My Health Online account. You must be physically located in California at the time of your appointment to participate in Video Visits. **On-Demand** ### On-Demand To join an On-Demand Video Visit: 1. Launch and sign in to your My Health Online app. 2. Select **On-Demand Video Visit** under the main menu. 3. When you're ready, you can join the queue to see the next available provider. **Scheduling** ### Scheduling To schedule a Video Visit: 1. Launch and sign in to your My Health Online app. 2. Choose the type of Video Visit you'd like to schedule. 3. Check the list of conditions that can be addressed through telehealth. 4. Select a time that works for you. 5. Confirm your information is correct and [book your appointment](https://myhealthonline.sutterhealth.org/mho/inside.asp?mode=scheduling&workflow=Procedure&rfvId=130%2C150%2C135%2C140). 6. If you’re a legal guardian scheduling for a minor child, switch to your child’s account after logging in to My Health Online. 7. Choose a device (your [computer](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/PDF/my-health-online/video-visit-steps-desktop.pdf) or [phone](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/PDF/my-health-online/video-visit-steps-mobile.pdf)), check compatibility and test it before your appointment. **Need Help?** ### Need Help? For technical support, please call [800-4SUTTER](tel:18004788837). For language or other appointment accommodations, please contact your care team or call [800-972-5547](tel:18009725547) for assistance with On-Demand or scheduled Video Visits. [Video Visit FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions) [Video Visit Resources](https://www.sutterhealth.org/find-care/video-visits/resources) ## My Health Online Mobile App Get care on the go! Download the My Health Online app and have a Video Visit right on your phone. [Apple Store](https://itunes.apple.com/us/app/sutter-health-my-health-online/id1103892054?mt=8) [Google Play](https://play.google.com/store/apps/details?id=org.sutterhealth.myhealthonline) ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"WebPage","name":"Video Visits at Sutter Health","description":"Same-day care from anywhere. 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