Vendor Portal FAQ
Can I see payment status of my invoice in the portal?
How can I send invoice information to Sutter Health for payment?
Sutter Shared Services in Roseville processes all invoices for Sutter Health affiliate companies, using an automated importing and routing process. To ensure the system imports and routes invoices correctly, and to avoid delayed payments, it is important that vendors follow certain guidelines in addressing and submitting invoices.
How do I request access to the Sutter Shared Services Vendor Portal?
Download the Vendor Portal Access form, complete and email to S3vendorportalregistration@sutterhealth.org.
- Vendor Portal Access form (PDF)
- As of Aug. 1, 2014, to better protect confidential information, Sutter has made entry to the Vendor Portal more secure. Users must enroll a device to receive a single-use password. Once enrollment is complete, refer to the Quick Reference Guide provided to you with your Sutter Health ID and password.
How much does it cost to use the Portal?
Utilizing the Vendor Portal does not cost anything.
I've been a vendor for years; do I need to access the portal?
All existing Sutter Health Vendors may access the Vendor Portal to view invoices, payment status and submit invoices once they have a valid logon and password.
If I begin using a different phone number, will I need to re-enroll?
Yes. If you change phone numbers, you must update the information. The phone number is enrolled so that it can receive single-use passwords for logging in to OWA remotely. Please call the Sutter Health Vendor line at (916) 297-9300 to update phone numbers on Vendor Portal accounts that are already enrolled.
What are the minimum system requirements to access the portal?
Minimum system requirements: Windows NT 4.x, 2000, XP, Vista, Windows 7 32-bit
For technical issues during log on, please contact the Sutter Shared Services Vendor Line at (916) 297-9300.
What is a single-use password?
A single-use password is a secret access code that is valid for only one session, which means the access will be invalid after that session. This single-use password is received by the phone number provided during enrollment and can be received by SMS voice or text message.
What is the Sutter Shared Services Vendor Portal and what does it do?
The Sutter Shared Services Vendor Portal is a gateway to Sutter Shared Services Accounts Payable. Current vendors of Sutter Health who provide goods and services can establish contact with S3 AP. Vendors can view invoice and payment status, and maintain and update their own company contact information on the portal using online forms.
Who can access the Sutter Shared Services Vendor Portal?
The Vendor Portal is open to current Sutter Health Vendors who request access.
Who in Sutter Shared Services can access the data from the Vendor Portal?
Only Sutter Health Shared Services Accounts Payable employees (and relevant purchasing staff) can see your data.
Will I be able to see invoices that my company has submitted?