--- title: "Pediatric Video Visits: Online Care for Kids" description: "Skip the drive. Learn when to use pediatric video visits, when to go in person and how to schedule Sutter Health On-Demand Video Visits for kids." url: "https://www.sutterhealth.org/health/pediatric-video-visits" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Health and wellness](https://www.sutterhealth.org/health) / 3. Pediatric Video Visits: Online Care for Kids # Pediatric Video Visits: Care Without the Commute Our On-Demand Video Visits connect you with a provider from the comfort of home. * * * March 6, 2026Medically reviewed by [Rakhi Mehrotra, M.D., FAAP](https://www.sutterhealth.org/find-provider/dr-rakhi-mehrotra-1046247414), Rakhi Mehrota If you have a concern about your [child’s health or wellness](https://www.sutterhealth.org/services/childrens-health), a pediatric telehealth visit can be a secure, convenient way to get care without traveling to a doctor’s office. Here’s what to know about virtual pediatrician visits for kids at Sutter Health.  ![pediatric-video-visits-1664-934](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Images/health-topics/birth-babies/pediatric-video-visits-1664-934.jpg) ## Benefits of Video Visits for Children [Video visits](https://www.sutterhealth.org/find-care/video-visits) can be convenient since you can connect with a provider without leaving your home. And you can often schedule a video visit more quickly than an in-person visit, though it might not be with your regular pediatrician. And of course, keeping a sick child comfortable at home when possible is easier on you and them.  ## When to Use Telehealth Visits for Kids Each pediatrician and practice has their own guidelines for when online pediatric care is appropriate. [Rakhi Mehrotra, M.D.](https://www.sutterhealth.org/find-provider/dr-rakhi-mehrotra-1046247414), a pediatrician at Sutter, says you can generally use telehealth for children for lots of concerns that don’t require a physical exam, such as:   - Cold or flu symptoms without breathing issues - Conditions like lice - Developmental milestones, such as speech - Follow-up for stable chronic conditions - Follow-up on contraception in teens - Follow-up on test results - Mild digestive issues like minor diarrhea or reflux - Ordering lab tests (you will need to go to the lab to have the test performed) - Pink eye or minor eye allergy - Rashes without fever - Refilling a prescription - Reviewing a treatment plan - Simple behavioral issues like sleep problems, feeding issues or tantrums - Travel advice, unless you need vaccines ## When to Seek In-Person Care In [some situations](https://www.sutterhealth.org/health/pediatric-checkups-and-screening-tests), it’s best to see a provider in person:  - A baby who is crying inconsolably - Animal bites - Asthma flare ups - Breathing difficulty or wheezing - Chest pain - Dehydration - Ear pain - [Fever](https://www.sutterhealth.org/health/when-to-worry-about-a-childs-fever) that lasts more than a couple of days or fever without a cause (contact your provider for fever in a young baby) - [Head injury/concussion](https://www.sutterhealth.org/health/head-injuries-and-children-when-to-take-your-child-to-the-doctor) - Injury, especially if you suspect a broken bone - Pre-op checks before surgery, including dental surgery - Regular wellness checkups, so your provider can track growth - Severe vomiting or diarrhea - Sore throat - Sports physicals, which require a physical exam   - Testicular pain in boys - Vaginal discharge or itching in females - Urinary symptoms ## How to Use Pediatric Video Visits Sutter uses a secure platform for video visits that protects your child’s privacy. You can schedule a visit by calling your pediatrician’s office or through the [My Health Online](https://www.sutterhealth.org/patient-resources/my-health-online) (MHO) app. Or join the queue for an On-Demand Video Visit through MHO, available 24/7.  To have a [video visit](https://www.sutterhealth.org/find-care/video-visits/resources), you need to: - **Be in a safe place:** “We want you to sit and relax where we can talk to you,” Mehrotra says. “We don’t want you to be driving.” - **Be in the state of California:** That’s where your provider is licensed. - **Have access to your device:** You need your phone, tablet or laptop with the audio and video working properly. - **Have your child with you:** Think of it like an in-person visit, where you would bring your child. By law, you can’t have a video visit without the patient being present.   As with an in-person visit, you’ll get reminders ahead of time, the medical assistant will talk to you at the beginning of your appointment and then the provider will join. ## Not Sure Which Type of Visit You Need? If you’re not sure what type of visit is best for your child, you can call and talk to a nurse or send a message to your child’s provider through My Health Online.   The level of care can always be adjusted if needed. “You can do a video visit, and if an exam is warranted, we can help you schedule an in-person appointment or recommend that you go to urgent care,” Mehrotra says.  ## Care That Grows With Your Child From checkups to sick visits and everything in between, our pediatricians are here to support your [child’s health](https://www.sutterhealth.org/services/childrens-health) at every stage. [Book an Appointment](https://www.sutterhealth.org/book-appointment) ## Meet our care team ![Rakhi Mehrotra, M.D., FAAP](https://a.mktgcdn.com/p/w99FrVNxY6_kLtMrJKpBitl_wSQANP2Nh_71glFL26A/480x480.webp) [Rakhi Mehrotra, M.D., FAAP](https://www.sutterhealth.org/find-provider/dr-rakhi-mehrotra-1046247414) Pediatrics ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"WebPage","name":"Pediatric Video Visits: Online Care for Kids ","description":"Skip the drive. 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