--- title: "Provider Referrals to Referral Navigation Team at Sutter Health" description: "Physicians can refer to the Sutter Health Referral Navigation Team through several methods." url: "https://www.sutterhealth.org/healthcare-professionals/refer-to-sutter-referral-navigation" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Healthcare professionals](https://www.sutterhealth.org/healthcare-professionals) / 3. How To Refer to Sutter Referral Navigation # How to refer to the Sutter Referral Navigation Team **Section menu** - [Healthcare professionals](https://www.sutterhealth.org/healthcare-professionals "Healthcare professionals") - [Continuing Medical Education](https://www.sutterhealth.org/healthcare-professionals/cme "Continuing Medical Education") - [Virtual Grand Rounds](https://www.sutterhealth.org/healthcare-professionals/cme/virtual-grand-rounds "Virtual Grand Rounds") - [How To Refer to Sutter Referral Navigation](https://www.sutterhealth.org/healthcare-professionals/refer-to-sutter-referral-navigation "How To Refer to Sutter Referral Navigation") - [How To Refer to Sutter Care at Home](https://www.sutterhealth.org/healthcare-professionals/how-to-refer-scah "How To Refer to Sutter Care at Home") - [How to Refer to VPACC](https://www.sutterhealth.org/healthcare-professionals/how-to-refer-vpacc "How to Refer to VPACC") - [Medical Group Benefits Transparency in Coverage](https://www.sutterhealth.org/healthcare-professionals/med-group-benefits-transparency-in-coverage "Medical Group Benefits Transparency in Coverage") - [Physician Verification Request](https://www.sutterhealth.org/healthcare-professionals/physician-verification "Physician Verification Request") - [Interoperability Access](https://www.sutterhealth.org/healthcare-professionals/interoperability-access "Interoperability Access") - [Transfer Center](https://www.sutterhealth.org/healthcare-professionals/transfer-center "Transfer Center") - [U.S. News and World Report Voting](https://www.sutterhealth.org/healthcare-professionals/us-news-and-world-report-voting "U.S. News and World Report Voting") - [Healthcare professionals](https://www.sutterhealth.org/healthcare-professionals "Healthcare professionals") - [Continuing Medical Education](https://www.sutterhealth.org/healthcare-professionals/cme "Continuing Medical Education") - [Virtual Grand Rounds](https://www.sutterhealth.org/healthcare-professionals/cme/virtual-grand-rounds "Virtual Grand Rounds") - [How To Refer to Sutter Referral Navigation](https://www.sutterhealth.org/healthcare-professionals/refer-to-sutter-referral-navigation "How To Refer to Sutter Referral Navigation") - [How To Refer to Sutter Care at Home](https://www.sutterhealth.org/healthcare-professionals/how-to-refer-scah "How To Refer to Sutter Care at Home") - [How to Refer to VPACC](https://www.sutterhealth.org/healthcare-professionals/how-to-refer-vpacc "How to Refer to VPACC") - [Medical Group Benefits Transparency in Coverage](https://www.sutterhealth.org/healthcare-professionals/med-group-benefits-transparency-in-coverage "Medical Group Benefits Transparency in Coverage") - [Physician Verification Request](https://www.sutterhealth.org/healthcare-professionals/physician-verification "Physician Verification Request") - [Interoperability Access](https://www.sutterhealth.org/healthcare-professionals/interoperability-access "Interoperability Access") - [Transfer Center](https://www.sutterhealth.org/healthcare-professionals/transfer-center "Transfer Center") - [U.S. News and World Report Voting](https://www.sutterhealth.org/healthcare-professionals/us-news-and-world-report-voting "U.S. News and World Report Voting") ## Talk with a referral agent Our concierge referral team is available to answer your questions. We collaborate with Foundation Centralized Referrals, Sutter Physician Services, medical staff of Sutter-affiliated hospitals, and Utilization Management to help pull together multi-disciplinary teams to treat patients. Call our team Monday through Friday, 8:00 am – 5:00 pm at [888-834-1788](). ### Referral methods  **How the Sutter Health Referral Navigation Team manages referrals:** Once Sutter Health Referral Navigation Team has received all the necessary information, they will: - Review the referral within 24-48 hours. Submit to the specialist for review. Make a welcome call to the patient. Email the patient requested information. Follow the referral through completion. Fax status updates to the referring office. **Please note:** URGENT referrals have priority. The Sutter Health Referral Navigation Team understands that timely access to care is critical. Our process is focused on patient care and aims to expedite referrals whenever possible.  **How to refer by Sutter EHR (Epic):** Make a referral request to Sutter Health Referral Navigation Team through Epic (Sutter EHR) by selecting the following: - Class: Outgoing - Place of service/location: **Sutter Health Referral Navigation Team** **How to refer by Sutter Community Connect (SCC):** Make a referral request to Sutter Health Referral Navigation through Sutter Community Connect by selecting the following: - Class: Outgoing - Place of service/location: **Sutter Health Referral Navigation** **Care Everywhere Referral Management**  The **PREFERRED METHOD** is to be submitted via CERM (Care Everywhere Referral Management) If your Health Care Organization participates in CERM, this is the preferred method for referral submission.  CERM improves coordination by synchronizing referrals via orders with other organizations. - Refer to our Places of Service as you normally would - If your organization is linked to the correct Direct Address, your referral will be routed through the CERM workflow If your organization does **not** yet use CERM. Please reach out to your IT about getting it set up or if you have any questions or are interested in establishing a CERM trading partnership, please reach out to DL - SH Referral Navigation Leadership [referralnavigation@sutterhealth.org]() to learn more. **How to refer by Direct Secure Messaging (Not preferred due to system limitations)**  If your office has an Electronic Health Record (EHR) system and your Health Information Service Provider (HISP) supports DSM, referrals can be sent via DSM. To access the Sutter Health Referral Navigation Team via DSM.  1. Select Outside Message 2. Select the patient you wish to refer. 3. In “Add Recipients” enter one of the following: 1. Sutter Specialty Network 2. Sutter Health Referrals address  [sutter\_specialty\_network47810139@hisp.ehr.sutterhealth.org](mailto:sutter_specialty_network47810139@hisp.ehr.sutterhealth.org) 4. In the subject line include “**New Referral**” 5. In the body of the message, include: 1. Any relevant details (e.g., location/provider preferences, special instructions) 2. Your signature or Smart Phrase with a contact phone number for follow-up Also known as P to P (Provider to Provider) For more information on DSM, follow the link below. [https://directtrust.org/what-we-do/direct-secure-messaging#directaliases](https://directtrust.org/what-we-do/direct-secure-messaging#directaliases) **How to refer by SutterLink:** **SutterLink portal**: [https://epiccarelink-np.et0278.epichosted.com/EpicCareLink\_TST/common/epic\_login.asp](https://epiccarelink-np.et0278.epichosted.com/EpicCareLink_TST/common/epic_login.asp) **Interested in access to SutterLink? Reach out to us at;** [DLSHReferralNavigationLeadership@sutterhealth.org](mailto:DLSHReferralNavigationLeadership@sutterhealth.org) To Send a referral to the Sutter Health Referral Navigation Team: 1. Open the New Referral function (**Activities > Referrals > New Referral**). 2. Complete the first page of the New Referral form (below) with the referral details (**Priority, Type, etc.**) as you normally would. 3. In the **Class** field, select **External**. 4.  Primary procedure> enter **99199** for all new referrals 5. Type: enter **office services**. 6. In the Referral to section, complete the following fields: 1. Select SUTTER HEALTH REFERRAL NAVIGATION TEAM in the **Location/POS** field. 2. Select the Provider **Specialty needed** (i.e., Cardiology) in the **Prov. Specialty** field. You can type a partial match to search for or click the magnifying glass to see a full list of options. 7. In the **Notes** field, add any Clinical history that is relevant to the referral, or any information that should be considered when facilitating the referral. (i.e., if you want a specific provider, note it here) 8. Upload any supporting clinical information or insurance cards before submitting a referral. 9. When complete, click the **Request Referral** button at the bottom of the form to submit the referral. Once submitted, the Referral Navigation Team will locate an appropriate provider if one isn’t specified. **How to refer by fax or email:** To initiate the referral process, simply complete the [Sutter Health Referral Navigation Team](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealth/Files/health-professionals/referrals/referral-intake-form.pdf) and fax or email along with: - Copy of insurance card - Chart notes - Reports - Lab results Submit via email [Referralnavigation@sutterhealth.org](mailto:Referralnavigation@sutterhealth.org) or print and fax to 916-503-7632. _Sutter Health Referral Navigation Team will:_ - Review the referral within 24 hours. - Submit to the specialist for review. - Make a welcome call to the patient. - Email the patient requested information. - Follow the referral through completion. - Fax status updates to the referring office _Please note: URGENT referrals are prioritized._ **You can also reach the Sutter Health Referral Navigation Team by:** - Email: [Referralnavigation@sutterhealth.org](mailto:Referralnavigation@sutterhealth.org) - Fax: 916-503-7632 - Phone: [888-834-1788](tel:+8888341788) - Sutter EHR (Epic): P Sutter Health Referral Navigation Team   ## Are you a patient who needs a referral from your provider? 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