At Menlo Park Surgical Hospital, our compassionate staff understand that there is a lot to think about when having surgery. Answers to frequently asked questions are provided to help inform patients preparing for surgery.
Frequently Asked Questions
Can I eat or smoke before surgery?
Do not eat any solid food or drink any liquids after midnight the night before surgery unless otherwise advised by the pre-op nurse or surgeon. This includes water, chewing gum and mints. Rinse your mouth without swallowing any liquid when you brush your teeth.
It is recommended that you refrain from smoking the day before and the morning of your surgery.
Can I have visitors?
Visiting hours are from 6:00 am to 11:00 pm each day. After 7:30 pm visitors will need to use the doorbell to get in. One visitor may receive complimentary meals during your stay. You may have one guest over the age of 18 stay overnight with you in your room. A hide-a-bed couch is provided.
Can I use the phone to make personal calls?
You may bring a calling card or cell phone to make personal calls from your room. Please remember cell phones should not be used in the hallway.
Do I need to make a preoperative appointment?
You only need to make a preoperative appointment if you will be staying overnight as an inpatient. Surgeries done on an outpatient basis don’t require a preoperative appointment.
How can I obtain an itemized bill?
You can request an itemized bill by calling the billing department at (855) 398-1633.
How can I provide feedback about my experience?
We want to hear about your experience. You will receive a survey in the mail. Please complete the questionnaire and return it in the provided self-addressed, stamped envelope within one week of discharge.
Our staff works hard to maintain a reputation for excellent care and service. The physicians, nurses and other staff members promise to make your surgical experience as pleasant as possible for you, your family and guests. Please bring to their attention anything they can do to make your stay more comfortable.
How early do I need to check in and why?
Please check in at the reception desk one and a half hours prior to your scheduled surgery time. You will need to go through the admission packet with the admission clerk and a nurse, prepare for your surgery and meet with the anesthesiologist and physician. Pain management patients are required to check in one hour prior to the scheduled time.
For early morning surgery patients, please ring the doorbell to the left of the front door for admittance. On occasion, surgery times can change. Please make sure we have your correct phone number to contact you the day of the surgery if we need you to arrive before your previously scheduled time.
Should I bring any prescription medications or pain medicine?
Bring any prescription medications or supplements you currently take to the hospital. Bring them in their original, labeled containers. Do not bring pain medication. Any medication you require will be provided at the hospital. Ask your physician if you should take your medication the day of surgery.
Should I take my routine medications before surgery?
If you normally take medications during the fasting period, check with your surgeon to see if you should take them the night before or morning of your surgery.
What happens after my surgery is scheduled?
Our nurses will contact you before your surgery to complete a preoperative assessment. If we have not reached you by the day prior to your surgery, please call (650) 324-8500 and ask to speak to a nurse regarding your preoperative assessment. Follow your physician's instructions regarding your surgery.
You will also be contacted by our registration staff to complete admitting and insurance information. An estimate of your financial obligation will be made at that time. Please bring your insurance or Medicare card, a copy of your Advance Care Directive and any payment required on the day of surgery.
What should I bring if I'm staying overnight?
A patient gown, robe, towels, toothbrush and toothpaste will be available to you in your suite, but you are welcome to bring your own comfortable night clothes and slippers. Bring any additional personal toiletry items you require.
Leave jewelry and other valuables at home. If you wear contact lenses, bring your glasses with you.
What should I do the morning of surgery?
Before surgery, you can play an important role in your own health. Because skin is not sterile, we need to be sure that your skin is as free of germs as possible. Cleaning your skin before surgery can reduce the risk of infection at your surgical site. You can reduce the number of germs on your skin by showering with a special soap called chlorhexidine gluconate (CHG) either the night before your surgery or the morning of your surgery.
You should receive the chlorhexidine gluconate scrub and instructions from your surgeon's office during your preoperative visit.
What should I wear to the hospital?
Wear loose, comfortable clothing to the hospital. For surgery involving the face, chest or abdominal area, a zippered or button-down garment is preferable. You will find this especially helpful when returning home, as you will want to avoid any unnecessary pressure on sensitive surgery sites. Wear flat shoes. Slip-on styles are best.
When do I pay for my surgery?
It is the policy of Menlo Park Surgical Hospital to estimate the patient's financial responsibility based on the information available prior to surgery. The patient is expected to pay this estimated amount, which includes both their co-payment and deductible at the time of admission.
When the hospital receives the Explanation of Benefits from your insurance company after the surgery, they will make the necessary adjustments. These may include sending the patient an updated bill with the amount due or sending the patient a refund.
When will I be discharged?
Patients are discharged at 11 a.m. Please arrange to be picked up at or before that time.
You must have a family member or friend drive you home after surgery. For your safety, we do not allow patients to leave unaccompanied.
Will there be a TV in my room?
Every patient room is equipped with a flat screen TV with cable.