State of Sutter: A Look Back at 2014
A look back at some of Sutter Health’s key milestones in 2014.
Quality Achievement – Our commitment to quality and service means patients receive the excellent medical care they deserve, leading to better treatment results and a better quality of life. Our network received numerous awards for health care quality in 2014.
- The Joint Commission, the nation’s leading accreditor of health care organizations, recognized 13 hospitals in the Sutter Health network as among the nation’s Top Performers on Key Quality Measures®.
- The Integrated Healthcare Association, a renowned industry leadership group in California, recognized seven physician organizations in our Sutter Medical Network (SMN) as leaders in medical care quality.
- Six SMN physician organizations that participated in the 2013 California Association of Physician Groups’ (CAPG) Standards of Excellence Survey each earned Elite status—the highest honor given.
- Fourteen Sutter Health hospital campuses also earned ‘A’ grades for patient safety from The Leapfrog Group® in its Fall 2014 Hospital Safety Score℠.
- Additionally, Sutter Health’s Sacramento Sierra Region earned recognition as one of the nation’s 15 Top Health Systems® by Truven Health Analytics.
Patient Access – To ensure exceptional patient care, we invest significant time and resources to expand access to medical services—whether by embracing the latest technology or building and improving facilities.
- In 2014, Sutter Health invested in MDLIVE, a nationally respected provider of telehealth services for consumers, employers, health plans, hospitals and physician organizations. Through MDLIVE, consumers with non-emergency medical problems have direct, anytime, anywhere access to doctors via telephone, email or videoconference.
- We also launched My Health Online for Teens, which gives teenagers secure, online access to their health records and their doctors.
- In addition, we opened several new hospitals and care centers including: Alta Bates Summit Medical Center’s Merritt Pavilion in Oakland, Sutter Gould Medical Foundation’s Turlock Care Center, Palo Alto Medical Foundation’s San Carlos Center and Sutter Santa Rosa Regional Hospital.
Innovation – Sutter Health announced an innovative patient-centric reorganization of our system structure, elevating physician and nurse leaders to new senior-level roles and placing increased focus on improving the patient experience across our network. Key elements of the new organization design include a change from a five-region structure to two operating units —the Bay Area and the Valley Area —and the creation of an office of innovation designed to speed development and adoption of new approaches to patient care.
Health Care Technology – We took another big step forward in improving care coordination and clinical quality last year with the launch of a fully integrated health information exchange (HIE) system. Sutter Health is working with Orion Health to build and deploy the HIE, which will allow doctors and hospitals—inside and outside its network of care—to securely share clinical information.
Research – Sutter Health’s commitment to medical research helps us more rapidly translate innovative findings into care that better meets the diverse medical needs of patients. Sutter Health-affiliated Palo Alto Medical Foundation Research Institute (PAMFRI) released the results of a study in 2014 ranking the healthiness of 150 national chain restaurants in the United States. The research team also launched a new interactive rating system and website for consumers that shares information on which chain restaurants are healthier than others. This is just one example of our network’s dedication to research. Our research centers have more than 700 sponsored research studies underway.
Giving Back – As a not-for-profit organization, we believe in being a great neighbor. Meeting the health care needs of our communities is the cornerstone of Sutter Health’s not-for-profit mission. This includes directly serving people who can’t afford to pay for health care and supporting health-related programs and services that help those in financial need. For example, Sutter Health donated the former Warrack Hospital to Sonoma not-for-profit, Social Advocates for Youth (SAY), to help advance their mission to provide education and housing for at-risk youth this year. Also, in 2014, our network gave more than $400,000 toward fire relief efforts, veterans support services and food bank donations.