Sutter Health Reports Patient Information Incident
SACRAMENTO, Calif.—Sutter Health notified 1,303 Sutter Medical Foundation patients that some of their personal information was obtained in a theft that occurred on Oct. 23, 2017. An unknown person broke into an employee’s locked car and stole paper documents containing patient information. Sutter Health recovered the documents about one week later.
Following discovery of the theft, the employee reported the incident to the Sacramento Police Department, and Sutter Health immediately began an internal investigation.
The documents contained patient names, treatment provider names, medical record numbers, appointment times, reason for patients’ visits and notes on any needed accommodations. They did not contain patient financial records, social security numbers or addresses.
Sutter Health identified all impacted patients and notified them of the incident by mail. It established a toll-free help line to answer patients’ questions. Concerned patients can call toll-free at 1-855-771-4220, Monday through Friday from 8 a.m. to 5 p.m. PST.
“Sutter Health is committed to providing the best possible patient care, as well as protecting the privacy and security of our patients and their information, and we deeply regret this incident occurred,” said Sutter Health Chief Privacy and Information Security Officer Jacki Monson.