--- title: "My Health Online Help Center at Sutter Health" description: "View frequently asked questions and contact information." url: "https://www.sutterhealth.org/patient-resources/my-health-online/help-center" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Patient resources](https://www.sutterhealth.org/patient-resources) / 3. [My Health Online](https://www.sutterhealth.org/patient-resources/my-health-online) / 4. Help Center # Help Center From billing and insurance to technical support and care questions, the My Health Online Help Center has you covered.  Have a question? Contact us **Monday – Friday, 7:00 am – 7:00 pm** [800-4SUTTER](tel:+18004788837) Jump to: - [Account and Technical FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions) - [Billing and Insurance FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions) - [Care and Clinical FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions) - [Sansum Patients FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients) - [Video Visits FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions) - [Emmie - AI Assistant FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions) Jump to: - [Account and Technical FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions) - [Billing and Insurance FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions) - [Care and Clinical FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions) - [Sansum Patients FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients) - [Video Visits FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions) - [Emmie - AI Assistant FAQ](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions) MHO How-To Videos        With Sutter's free My Health Online, it only takes a minute to book your next visit. Learn how to set up real-time updates on everything related to your care. You can securely message your doctor or care team about prescriptions and more. Through My Health Online, you can see your test results after they're ready. My Health Online gives you convenient and secure access to your medical records. You can [join waitlists](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions#waitlists) to get seen sooner through your MHO account. Easily sign up for the My Health Online app. 1 / 7 1 / 7 With Sutter's free My Health Online, it only takes a minute to book your next visit. Learn how to set up real-time updates on everything related to your care. You can securely message your doctor or care team about prescriptions and more. Through My Health Online, you can see your test results after they're ready. My Health Online gives you convenient and secure access to your medical records. You can [join waitlists](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions#waitlists) to get seen sooner through your MHO account. Easily sign up for the My Health Online app. ## Common Help Topics ### Account and Technical - [Change my communication preferences](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions#communication) - [I forgot my password](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions#forgot-password) - [I forgot my Login ID](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions#forgot-password) - [Manage my family's My Health Online accounts.](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions#proxy) [Account & Technical Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions) ### Billing and Insurance - [Get help with cost estimates](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions#cost-estimates) - [Update your insurance card](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions#new-insurance-card) - [Pay a bill online](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions#payments) [Billing & Insurance Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions) ### Care and Clinical - [Request my medical record](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions#request-records) - [See OpenNotes](https://www.opennotes.org/institution/sutter-health/ "See OpenNotes") - [Schedule an appointment](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions#appointments) - [Send a secure message to your care team](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions#secure) [Care & Clinical Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions) ### COVID-19 - [Schedule my COVID-19 vaccine](https://myhealthonline.sutterhealth.org/MHO/Authentication/Login?postloginurl=Scheduling%3fworkflow%3dProcedure%26rfvId%3d165%252C145%252C185%252C175%26linksource%3d%257B%2522sessionID%2522%253A%25221750782842638%2522%252C%2522deviceID%2522%253A%25220197a2ca170c000ed9dc591d41ae0506f0049067007e8%2522%257D) - [About the COVID-19 vaccines](https://www.sutterhealth.org/patient-resources/flu-and-covid-19-resources#about) [COVID-19 Questions](https://www.sutterhealth.org/patient-resources/flu-and-covid-19-resources) ### Emmie - AI Assistant - [What is Emmie?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions#what-is-emmie) - [Is Emmie safe and secure?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions#is-emmie-safe-secure) - [What can't Emmie do?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions#limitations) [Emmie Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions) ### Sansum Patients: Moving to MHO - [What’s changing? Will I need to do anything?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients#to-do) - [Do I still have access to my family member's account?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients#proxy) [Sansum MHO Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients) ### Video Visits - [On-Demand Video Visits](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions#on-demand) - [Get technical support](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions#faq-vv-technical) - [How do I cancel a Video Visit?](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions#faq-vv-cancel) [Video Visits Questions](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions) We're Here to Help ### Chat With Us Get help with technical support questions. Available weekdays, 7:00 am – 7:00 pm. ### Call Us Call 800-4SUTTER. Available weekdays, 7:00 am – 7:00 pm. [800-4SUTTER](tel:+18004788837) ## Epic Copyright _MyChart® licensed from Epic Systems Corporation, © 1999 - 2024._ _Protected by U.S. patents. For details, visit_ [_www.epic.com/patents_](https://www.epic.com/patents "www.epic.com/patents")_._ _MyChart®, Epic®, Powered by Epic™ and the MyChart logo are trademarks of Epic Systems Corporation._ ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json 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{"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Schedule an Appointment","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/425cb1b5-ecb8-4e83-bec4-4cbf10cf398e/e102a18c-e1f1-4bc8-8326-9946c8a26574/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:24:25.084Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367916839112","description":"With Sutter’s free My Health Online, it only takes a minute to book your next visit.","duration":"PT20S","transcript":"Need to see your doctor?\nWith Sutter’s free My Health Online,\nit's never been easier.\nIn the app,\nSelect Schedule an Appointment\nand then choose the reason for visit\nlocation and time.\nAll in all, you can book your visit in under a minute.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Get Real-Time Updates","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/a56ef539-b2b8-4a39-890c-923225bee17e/23bcd380-6c19-410d-898c-e4c9b0edd49f/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:23:37.814Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367916359112","description":"With Sutter’s free My Health Online, it only takes a minute to set up real-time updates on everything related to your care.","duration":"PT28S","transcript":"With Sutter's free My Health Online,\nyou can now stay up to date on your care\nwith text messages sent straight to your phone.\nSounds nice, right?\nTo get started, log in to the app,\nselect Your Menu,\nTo get started, log in to the app, select your menu,\nscroll down to Communication,\nchoose Communication Preferences\nand then pick and choose what feels right for you.\nAll in all, you can set up text updates in under a minute.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Message Your Care Team","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/de6801cd-a3ba-4bfe-bd93-3f6258d641e0/9e507275-d88f-4642-98f4-947ce19719d7/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:24:25.084Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367916544112","description":"With Sutter’s free My Health Online, it only takes a minute to message your doctor or care team.","duration":"PT26S","transcript":"With Sutter's free My Health Online,\nyour care team is only a message away.\nTo get started,\ngo to the app, select Message Center.\nChoose Send a Message.\nSelect the reason for your message.\nTap on your clinician,\nand simply say what you need to say.\nAll in all, you can send your message in under a minute.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Get Test Results","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/ed2458db-0ff6-4194-a53a-b07c09f96861/88999099-d1d2-4db2-b036-43ca92b5d0d7/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:24:25.081Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367917501112","description":"With Sutter’s free My Health Online, it only takes a minute to see your test results after they’re ready.","duration":"PT20S","transcript":"Waiting on test results?\nNow you can see them as soon as they're available\nwith Sutter’s free My Health Online.\nAfter receiving a test result notification,\ngo to the app and select Test Results.\nFrom there, select the highlighted items at the top.\nAll in all,\nyou can see your test results in under a minute.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Access Medical Records","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/5f3f2848-ab86-437a-963b-7af5b9ffd418/ae6bcbba-9c5b-45a2-af0a-fc73643a00d1/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:24:25.092Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367917018112","description":"Sutter’s free My Health Online gives you convenient and secure access to your medical records. Instead of flipping through a file cabinet, you can see your after-visit summaries, medication history and more right from your phone.","duration":"PT19S","transcript":"With Sutter’s free My Health Online,\nyour medical history isn't stuck in a file cabinet.\nIt's on your phone.\nOur app gives you access to after visit summaries\nyour medication history and so much more.\nThe best part?\nIt's ready whenever you need it.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"MHO — How To Join Waitlists","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/a4b48bdb-1d7c-48d3-bbb1-8da4d82cab3d/f383d17d-8d81-49f2-99b9-0538722b53f8/1280x720/match/image.jpg","uploadDate":"2025-01-29T01:24:25.183Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6367916636112","description":"With Sutter’s free My Health Online, it only takes an extra tap to join waitlists to get seen sooner.","duration":"PT20S","transcript":"With Sutter’s free My Health Online,\nit's never been easier to get seen sooner.\nWhen you book a visit on the app\nbefore you tap Schedule It,\nmake sure to Join the Waitlist.\nThis feature notifies you when an earlier visit opens up.\nWith any luck, you'll be strolling into the office sooner than you thought.\nAnd that's only with My Health Online."} ``` ```json {"@context":"https://schema.org","@type":"VideoObject","name":"How to Sign Up for My Health Online: Four Ways to Enroll","thumbnailUrl":"https://cf-images.us-east-1.prod.boltdns.net/v1/static/817826402001/08123e68-12ef-495f-9d84-d87daa56e99f/dfb4860c-c5a6-4d7b-99d4-9f98a60780cd/1280x720/match/image.jpg","uploadDate":"2025-10-22T00:14:59.897Z","embedUrl":"https://players.brightcove.net/817826402001/79bcaa57-54d7-453c-9f1f-8ab3ef7b15de/index.html?videoId=6335121460112","description":"With four ways to sign up for Sutter’s free My Health Online app, it’s never been easier to manage your health from your phone. But which way is right for you? We break down the ways you can start enrolling today.","duration":"PT1M29S","transcript":"Schedule appointments,\nrenew prescriptions and message your doctor right from your phone.\nSounds nice, right?\nThere's just one thing you need to do.\nSign up for Sutter Health's Free My Health Online app.\nTo help you, we have four ways to enroll: at the doctor's office,\nwith an access code, an online form, and over the phone.\nWhich way is right for you?\nWell, that depends.\nWant in-person help while signing up?\nAsk your doctor or care team during your next appointment.\nThey can get you up and running by the time you head out the door.\nLike simple?\nIf so, an access code might be your best option.\nThere are two ways to get one.\nYour doctor's office, just ask your care team, and by mail.\nAll it takes is printing and mailing a downloadable form.\nOnce you have the code in hand, activate your account online or on the app.\nThere's also our digital option, the online form.\nAfter submitting a few personal details, you'll be asked to verify your identity.\nOur recommendation?\nTake a refresher on your past details like former addresses.\nAnd lastly, sometimes picking up the phone just feels right.\nSo, give us a call.\nWe're happy to take the time with you to create your My Health Online account.\n\nMy Health Online is the best way to stay in control of your health.\nSo don't wait. Sign up today."} ```