--- title: "Secure Health Information Exchange FAQs at Sutter Health" description: "At Sutter Health, we're committed to improving the quality and safety of care we provide to our patients." url: "https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Patient resources](https://www.sutterhealth.org/patient-resources) / 3. [Privacy](https://www.sutterhealth.org/patient-resources/privacy) / 4. Secure Health Information Exchange FAQs # Secure Health Information Exchange **Section menu** - [Patient resources](https://www.sutterhealth.org/patient-resources "Patient resources") - [Billing and Insurance](https://www.sutterhealth.org/patient-resources/billing-and-insurance "Billing and Insurance") - [Bioethics services](https://www.sutterhealth.org/patient-resources/bioethics-services "Bioethics services") - [Bioethics team](https://www.sutterhealth.org/patient-resources/bioethics-services/team "Bioethics team") - [Pacific Employment Program](https://www.sutterhealth.org/patient-resources/pacific-employment-program "Pacific Employment Program") - [Sutter Care Management](https://www.sutterhealth.org/patient-resources/sutter-care-management "Sutter Care Management") - [Classes and events](https://www.sutterhealth.org/patient-resources/classes-events "Classes and events") - [Flu and COVID-19 resources](https://www.sutterhealth.org/patient-resources/flu-and-covid-19-resources "Flu and COVID-19 resources") - [Health Education Resource Centers](https://www.sutterhealth.org/patient-resources/health-education-resource-centers "Health Education Resource Centers") - [Language assistance](https://www.sutterhealth.org/patient-resources/language-assistance "Language assistance") - [My Health Online](https://www.sutterhealth.org/patient-resources/my-health-online "My Health Online") - [Help center](https://www.sutterhealth.org/patient-resources/my-health-online/help-center "Help center") - [Account and technical FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions "Account and technical FAQs") - [Billing and insurance FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions "Billing and insurance FAQs") - [Care and clinical FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions "Care and clinical FAQs") - [Emmie - AI assistant FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions "Emmie - AI assistant FAQs") - [Sansum patients FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients "Sansum patients FAQs") - [Video Visit FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions "Video Visit FAQs") - [Register for delivery](https://www.sutterhealth.org/patient-resources/my-health-online/delivery-pre-register "Register for delivery") - [How to enroll](https://www.sutterhealth.org/patient-resources/my-health-online/enroll "How to enroll") - [Proxy access](https://www.sutterhealth.org/patient-resources/my-health-online/proxy-access "Proxy access") - [My Health Online teen enrollment](https://www.sutterhealth.org/patient-resources/my-health-online/teen-enrollment "My Health Online teen enrollment") - [On-demand video visit waiting room](https://www.sutterhealth.org/patient-resources/my-health-online/odvv-waiting-room "On-demand video visit waiting room") - [Patient and Family Advisory Councils](https://www.sutterhealth.org/patient-resources/patient-advisory-council "Patient and Family Advisory Councils") - [Privacy](https://www.sutterhealth.org/patient-resources/privacy "Privacy") - [Notice of privacy practices](https://www.sutterhealth.org/patient-resources/privacy/hipaa-privacy "Notice of privacy practices") - [Patient rights and responsibilities](https://www.sutterhealth.org/patient-resources/privacy/patient-rights-and-responsibilities "Patient rights and responsibilities") - [Privacy policy](https://www.sutterhealth.org/patient-resources/privacy/privacy-policy "Privacy policy") - [Secure Health Information Exchange FAQs](https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange "Secure Health Information Exchange FAQs") - [Terms of Use](https://www.sutterhealth.org/patient-resources/privacy/terms-of-use "Terms of Use") - [Records planning](https://www.sutterhealth.org/patient-resources/records-planning "Records planning") - [Advance Health Care Directive](https://www.sutterhealth.org/patient-resources/records-planning/advance-directive "Advance Health Care Directive") - [End of Life Option](https://www.sutterhealth.org/patient-resources/records-planning/end-of-life-option "End of Life Option") - [Request Medical Records](https://www.sutterhealth.org/patient-resources/records-planning/request-medical-records "Request Medical Records") - [Remington Lab](https://www.sutterhealth.org/patient-resources/remington-laboratory "Remington Lab") - [Clinician information](https://www.sutterhealth.org/patient-resources/remington-laboratory/clinician-information "Clinician information") - [FAQs](https://www.sutterhealth.org/patient-resources/remington-laboratory/frequently-asked-questions "FAQs") - [Patient information](https://www.sutterhealth.org/patient-resources/remington-laboratory/patient-information "Patient information") - [Remington Lab tests menu and information](https://www.sutterhealth.org/patient-resources/remington-laboratory/serology-tests "Remington Lab tests menu and information") - [Spiritual care and chaplaincy services](https://www.sutterhealth.org/patient-resources/spiritual-care-and-chaplaincy-services "Spiritual care and chaplaincy services") - [Patient resources](https://www.sutterhealth.org/patient-resources "Patient resources") - [Billing and Insurance](https://www.sutterhealth.org/patient-resources/billing-and-insurance "Billing and Insurance") - [Bioethics services](https://www.sutterhealth.org/patient-resources/bioethics-services "Bioethics services") - [Bioethics team](https://www.sutterhealth.org/patient-resources/bioethics-services/team "Bioethics team") - [Pacific Employment Program](https://www.sutterhealth.org/patient-resources/pacific-employment-program "Pacific Employment Program") - [Sutter Care Management](https://www.sutterhealth.org/patient-resources/sutter-care-management "Sutter Care Management") - [Classes and events](https://www.sutterhealth.org/patient-resources/classes-events "Classes and events") - [Flu and COVID-19 resources](https://www.sutterhealth.org/patient-resources/flu-and-covid-19-resources "Flu and COVID-19 resources") - [Health Education Resource Centers](https://www.sutterhealth.org/patient-resources/health-education-resource-centers "Health Education Resource Centers") - [Language assistance](https://www.sutterhealth.org/patient-resources/language-assistance "Language assistance") - [My Health Online](https://www.sutterhealth.org/patient-resources/my-health-online "My Health Online") - [Help center](https://www.sutterhealth.org/patient-resources/my-health-online/help-center "Help center") - [Account and technical FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/account-technical-questions "Account and technical FAQs") - [Billing and insurance FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/billing-and-insurance-questions "Billing and insurance FAQs") - [Care and clinical FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/care-and-clinical-questions "Care and clinical FAQs") - [Emmie - AI assistant FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/emmie-ai-assistant-questions "Emmie - AI assistant FAQs") - [Sansum patients FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/sansum-patients "Sansum patients FAQs") - [Video Visit FAQs](https://www.sutterhealth.org/patient-resources/my-health-online/help-center/video-visit-questions "Video Visit FAQs") - [Register for delivery](https://www.sutterhealth.org/patient-resources/my-health-online/delivery-pre-register "Register for delivery") - [How to enroll](https://www.sutterhealth.org/patient-resources/my-health-online/enroll "How to enroll") - [Proxy access](https://www.sutterhealth.org/patient-resources/my-health-online/proxy-access "Proxy access") - [My Health Online teen enrollment](https://www.sutterhealth.org/patient-resources/my-health-online/teen-enrollment "My Health Online teen enrollment") - [On-demand video visit waiting room](https://www.sutterhealth.org/patient-resources/my-health-online/odvv-waiting-room "On-demand video visit waiting room") - [Patient and Family Advisory Councils](https://www.sutterhealth.org/patient-resources/patient-advisory-council "Patient and Family Advisory Councils") - [Privacy](https://www.sutterhealth.org/patient-resources/privacy "Privacy") - [Notice of privacy practices](https://www.sutterhealth.org/patient-resources/privacy/hipaa-privacy "Notice of privacy practices") - [Patient rights and responsibilities](https://www.sutterhealth.org/patient-resources/privacy/patient-rights-and-responsibilities "Patient rights and responsibilities") - [Privacy policy](https://www.sutterhealth.org/patient-resources/privacy/privacy-policy "Privacy policy") - [Secure Health Information Exchange FAQs](https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange "Secure Health Information Exchange FAQs") - [Terms of Use](https://www.sutterhealth.org/patient-resources/privacy/terms-of-use "Terms of Use") - [Records planning](https://www.sutterhealth.org/patient-resources/records-planning "Records planning") - [Advance Health Care Directive](https://www.sutterhealth.org/patient-resources/records-planning/advance-directive "Advance Health Care Directive") - [End of Life Option](https://www.sutterhealth.org/patient-resources/records-planning/end-of-life-option "End of Life Option") - [Request Medical Records](https://www.sutterhealth.org/patient-resources/records-planning/request-medical-records "Request Medical Records") - [Remington Lab](https://www.sutterhealth.org/patient-resources/remington-laboratory "Remington Lab") - [Clinician information](https://www.sutterhealth.org/patient-resources/remington-laboratory/clinician-information "Clinician information") - [FAQs](https://www.sutterhealth.org/patient-resources/remington-laboratory/frequently-asked-questions "FAQs") - [Patient information](https://www.sutterhealth.org/patient-resources/remington-laboratory/patient-information "Patient information") - [Remington Lab tests menu and information](https://www.sutterhealth.org/patient-resources/remington-laboratory/serology-tests "Remington Lab tests menu and information") - [Spiritual care and chaplaincy services](https://www.sutterhealth.org/patient-resources/spiritual-care-and-chaplaincy-services "Spiritual care and chaplaincy services") Frequently asked questions  At Sutter Health, we’re committed to improving the quality and safety of care we provide to our patients. That’s why we have implemented Secure Health Information Exchange (HIE) — a set of tools which allows our clinicians to quickly get the comprehensive medical information they need to deliver personalized care to you in the moments that matter the most. For more information about Secure HIE and how it impacts you, please refer to the frequently asked questions below. **What is Secure Health Information Exchange (HIE)?** Sutter’s Secure Health Information Exchange allows clinicians, and others who support your care, to securely share a patient’s vital medical information electronically. This sharing can take place among doctors’ offices, hospitals, pharmacies, laboratories, skilled nursing facilities and other healthcare providers. Clinicians no longer need to rely on fax or postal mail to transfer patient records. Instead, Sutter caregivers, and other health systems, can simply and securely send or download the information they need to provide patients the most coordinated care possible. **When would Sutter Health share my health information?** To provide you with the safest, most effective and efficient care possible, authorized clinicians and care teams need a complete picture of your medical history — especially in emergencies, when every second counts. By using Secure Health Information Exchange, Sutter clinicians can quickly get the medical information they need. Also, when traveling or transitioning your care to other providers, health information exchange allows the information in your Sutter electronic health record (EHR) to travel with you, supporting care continuity. By accessing your records through the health information exchange, doctors can also see your previous tests results and any medicines or treatments to ensure they order only what’s necessary. When clinicians have access to more complete information, they spend less time gathering records from different organizations and can focus on caring for you. Below are some examples of when clinicians might share your medical history: - Your primary care provider may directly send your healthcare summaries to a specialist. - Emergency room care teams might adjust treatment plans to avoid adverse medication reactions or duplicative testing after reviewing your medications, recent radiology images or test results. - If you suffered a stroke or a broken hip, your entire care team — from the emergency room to a rehabilitation facility — can access the relevant clinical information they need in a timely manner. **Who can access my health information and under what circumstances?** Federal and state privacy laws allow doctors, nurses and other caregivers to share health information only to support a patient’s medical treatment, as well as manage and obtain payment for the services provided. **How is Sutter Health keeping my health information confidential and secure?** Only users with an authorized medical treatment need, or other legitimate business need, can see your information. When accessing patient information, individuals are required by law and policy to view only the minimum information necessary to accomplish their needs. Sutter Health routinely audits users’ access to patient information to assure that these standards are upheld. **Can I see who has accessed my information?** You can request an accounting of the use of your personal health information and of specific disclosures of information for purposes other than treatment, payment and healthcare operations. To learn more, please call the toll-free, Sutter Health Privacy Message Line at [855-771-4220](tel:855-771-4220). **Where is my information sent/shared?** If you received care at a Sutter facility and then receive care from another provider or organization, the other organization may be permitted to access information in your Sutter Health record to support and coordinate your care. **What are the risks if I opt out?** If you choose to opt out of Secure Health Information Exchange, your healthcare team may not have all of the needed information to provide you the safest and most effective healthcare. **Can my information be used for other purposes without my consent?** Sutter Health commits to safeguarding the privacy of our patients. Only users with an authorized medical treatment or other legitimate business need can see your information. **Where do I go if I have questions or want additional information regarding opting out?** Call the toll-free, Sutter Health Privacy Message Line at [855-771-4220](tel:855-771-4220). ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"WebPage","name":"Secure Health Information Exchange FAQs at Sutter Health","description":"At Sutter Health, we're committed to improving the quality and safety of care we provide to our patients.","url":"https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange","breadcrumb":{"@id":"https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange#breadcrumblist"}} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","@id":"https://www.sutterhealth.org/patient-resources/privacy/health-information-exchange#breadcrumblist","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.sutterhealth.org/"},{"@type":"ListItem","position":2,"name":"Patient resources","item":"https://www.sutterhealth.org/patient-resources"},{"@type":"ListItem","position":3,"name":"Privacy","item":"https://www.sutterhealth.org/patient-resources/privacy"},{"@type":"ListItem","position":4,"name":"Secure Health Information Exchange FAQs"}]} ```