PLEASE NOTE: For information about how Sutter Health and its affiliates may use and disclose medical information about you, how you can get access to this information, and other rights under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), please review our Notice of Privacy Practices.
By accessing our Sites, including by registering for an account with us, when applicable, you agree to the terms of this Policy, including the collection, use, and disclosure of your information, as described in this Policy. Our Sites are intended for individuals age 13 and older. By using our Sites you are affirming that you are 13 years old or older. If you do not agree with this Policy, please do not use our Sites.
Links to Outside Web Sites
Sutter's Sites have numerous links to outside Internet pages, including social media platforms and Web sites which might have information on health topics of interest to you. Sutter, however, does not sponsor or endorse any of these sites, nor does Sutter make any guarantee, warranty or representation regarding the accuracy of the information contained on the Web sites. In addition, Sutter has no control over the privacy or security practices of external Web sites. You should read and understand the policies of all Web sites with respect to these practices. These links are provided for your general information and education only, and should NOT be relied upon for personal diagnosis or treatment. If you have questions, please contact your clinician.
Sutter collects information about you, and sometimes about your devices, when you visit our Sites. The information we collect and how we collect that information may vary depending on the specific website or application. The information we collect about you through our Sites generally is information that you provide or information that we automatically collect. For example, you may provide information, including personal information, in an e-mail or message to us, on a submission form, or through another feature of one of our Sites. You will need to provide us with certain information in order for us to create an account for you, as applicable. We also collect information about you, and sometimes about your computer or device, automatically through cookies and other technology. This is described in more detail below. In some cases, we may collect location information from you, including your precise location, if you have enabled this functionality for Sites. Most mobile devices allow you to change or disable this functionality by changing the device settings. We also may collect information regarding how you interact with our Sites and on other websites, such as our social media platforms. For example, if you “like” a photo on one of our social media sites, we may collect information related to that interaction. In some cases, we may receive information about you from third parties. Once we receive this information, we will use, disclose, and safeguard it as described in this Policy. We may combine information collected through different Sites or portions of Sites. In the event we combine personal information collected through our Sites with your personal health information, we will use and disclose such combined information as described in our Notice of Privacy Practices, which relates to our collection, use, and disclosure of medical information. You may occasionally be asked to complete patient surveys. Sutter may analyze information submitted via your account as part of descriptive (demographic) studies and reports. In such cases, we will make reasonable efforts to remove patient-identifying information.
Visitor Tracking Software
Sutter keeps track of visits to our Sites via an automatic monitoring program that tells us, among other things, how many visits are made to the site; the time of day and date of those visits; and which areas of the Sites individuals visited. The monitoring program does not provide us with any personal information about a visitor. We cannot discern your name or physical address or other personal information about you. This information is used to evaluate the effectiveness of our Sites.
The visitor tracking software gathers information from standard Web logs and stores it on servers at Sutter. These logs may contain information such as the Internet domain from which you access our Sites; the date and time you visited our Site; the areas of our site that you viewed; your computer's IP address that is automatically assigned when you log onto the Internet; the type of browser and operating system you use; and the address of the Web site you linked from, if any.
All Web logs are stored securely and may only be accessed by Sutter employees or designees on a professional need-to-know basis for a specific purpose. Sutter uses Web log information to help us design our Sites; identify popular features; resolve user, hardware and software problems; and make the site more useful to patients and other visitors.
Sutter may place Internet "cookies" on the computer hard drives of visitors to our Sites. Cookies help us obtain information about your use of our Sites; they do not contain information about you or your health history. Sutter uses two types of cookies: "session" cookies and "persistent" cookies.
A session cookie is temporary and expires after you end a session and close a Web browser. We may use session cookies to help customize visitors' experiences on our Sites, maintain a signed-on status while exploring the Sites and track which Web pages visitors view on our Sites.
On the other hand, persistent cookies remain on your hard drive. For instance, we use a persistent cookie when we ask you to agree to the use of the Multum Drug Guide so that when you return to the guide, you do not need to go through the agreement page again. Persistent cookies will not contain any personal information about you.
You may not be able to use or view some features of our Sites if you decline or deactivate Internet cookies. For instructions on how to remove cookies from your hard drive, go to your browser's Web site for detailed instructions. In addition, further information regarding cookies may be available from your Internet service provider or operating system provider. Some of our Sites may use Google Analytics to better understand usage of our Sites. You may opt out of Google Analytics by following the instructions at: https://tools.google.com/dlpage/gaoptout. Additionally, you may opt out of certain tracking by many third party advertisers, by following the instructions found on the following Web sites: Network Advertising Initiative, http://optout.networkadvertising.org and Digital Advertising Alliance, http://optout.aboutads.info.
The collection, use, and disclosure of your information, as described in this Policy, may continue regardless of whether or not you enable “Do Not Track” functionality on your browser or device.
We may use your information: to contact you (for example, sending you a newsletter or other informational materials, offers, announcements, or surveys); to communicate with you about our services, products, and Sites, including to follow up on requests or questions that you may submit; to track and analyze use of our Sites, including to prevent, detect, and investigate misuse, fraud, and illegal activities, and to track and evaluate activity on our Sites; for purposes including enhancing and maintaining our Sites, services, and products; to process and ship products you purchase or request, as applicable; to administer sweepstakes, surveys, and contests, as applicable; and to otherwise run our business.
We may share information that does not specifically identify you, such as aggregate data, with third parties. Additionally, we may share your information, including your personal information collected through our Sites, under the following circumstances: with our third party service providers who perform certain services or functions on our behalf (for example, we may share your information with a hosting service provider who hosts one of our Sites that you have visited); in the event of a change in ownership or control, such as a sale or merger (in the event of a sale or merger, we would request the new entity adhere to this Policy, however, we may not have control over the new entity's privacy practices); in accordance with your consent or direction, as permitted by law; as required to comply with applicable laws and legal process, including a law enforcement requests; to investigate and defend our and others’ rights and property (including intellectual property rights); and to protect the personal safety of us and others.
If you use our Sites from outside the United States, you consent to the transfer of your information to the United States, and the use and disclosure of your information as permitted under United States laws.
Accessing Your Online Health Record through My Health Online
We request a limited set of identifying information from you in order to grant you access to our Sites branded as My Health Online or My Chart, and to customize your experience. Once logged in to My Health Online, you can access certain information related to your medical care. Your medical information will be used and disclosed in accordance with our Notice of Privacy Practices for health information.
Accessing and Updating Other Personal Information
To request access to other personal information that we may have about you, or to request changes to that information, you can contact us at SHPI@sutterhealth.org. We will honor any legal right you may have to access such information, but fees, if permitted by law, may apply. You will not be permitted to access another individual’s personal information unless you have legal authority to do so. Requesting deletion of your information may result in deletion of your account. In some cases, we may be unable to update or delete your information, or may, in our discretion, deny a request for access, amendment, or deletion of your personal information if we believe doing so would violate our policies and procedures or legal requirements, or would create inaccurate information.
Protecting your confidential health information is a top priority at Sutter. In addition to applying confidentiality policies that govern access and use of information by Sutter clinicians and staff, we have implemented physical, administrative, and technical security features and methods designed to safeguard your data in our information systems, including the use of, as appropriate, encryption, firewalls, monitoring, access controls, and other controls where appropriate.
Protecting your username and password
It is extremely important that you keep any of your usernames and passwords for Sutter Sites completely confidential. Anyone with access to your username and password will be able to assume your online identity and view your information. For example, anyone with access to your My Health Online username and password, will be able to view your medical information, add comments to your record, and communicate with your Sutter care team. It is your responsibility to prevent disclosure of your usernames and passwords and to change your usernames and passwords if you feel that their security has been compromised. You can change your password by logging into your account and clicking the "Password Settings" link in the "Profile" section of the top menu, where applicable. If you have any questions regarding the security of your password, please call our patient services department at (866) 978-8837.
As state and federal laws change, and as we add new features to our Sites, Sutter may periodically revise this Policy. We will post changes to this policy on our Sites. Your continued use of our Sites following the posting of changes will mean you accept those changes.
For questions about our privacy practices, please contact us at firstname.lastname@example.org or (855) 771-4220. For questions, concerns, and suggestions about the content on My Health Online, Contact Us. Note, email to us via this link is not encrypted or secure so please do not include any personal health information or other sensitive information in your email.