--- title: "Internet-based systems to collect patient-reported outcomes. | Sutter Health" description: "Collecting PROs via the internet has the potential to overcome many of the challenges associated with efforts to routinely use PROs in the clinical encounter." url: "https://www.sutterhealth.org/research/publications/internet-based-systems-to-collect-patient-reported-outcomes-1055312761" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Research](https://www.sutterhealth.org/research) / 3. [Research publications](https://www.sutterhealth.org/research/publications) / 4. Internet-based systems to collect patient-reported outcomes. # Issues in the design of Internet-based systems for collecting patient-reported outcomes. Jones JB, Snyder CF, & Wu AW. _Qual Life Res. 16(8):1407-17. Epub 2007 Aug 1._ 2007-10-01 ## Abstract BACKGROUND AND OBJECTIVES: Although there is a growing interest in using patient-reported outcomes (PRO) to monitor disease progression and/or therapeutic response, to improve care, and to screen for physical or psychosocial problems in routine clinical practice, PRO instruments can be difficult to administer, score, and interpret in this setting. Internet-based approaches to PRO collection may help overcome these obstacles. This paper discusses the rationale for using the Internet for routine PRO collection, summarizes relevant literature and ongoing projects, and raises several key design and development issues that should guide further efforts in this area. MAJOR FINDINGS: A small number of Internet-based PRO collection applications have been or are currently being developed. The major characteristics of several of these projects are reviewed and summarized. Successful Internet-based PRO collection applications must address patient and clinician-specific needs related to workflow and to the way in which results are presented. A growing number of instruments have been adapted for and evaluated in a web-based format. CONCLUSIONS: Collecting PROs via the Internet has the potential to overcome many of the challenges associated with efforts to routinely use PROs in the clinical encounter. [PubMed abstract](https://www.ncbi.nlm.nih.gov/pubmed/17668293) ![J.B. Jones, Ph.D., MBA](https://dyn.mktgcdn.com/p/rIQfkoa5XfKJYCHSVrDKsACQSNJ7jTljZTHKC4Lae2E/fit=crop,gravity=auto,dpr=2,width=188,height=250,quality=100) J.B. Jones, Ph.D., MBA Principal investigator [View profile](https://www.sutterhealth.org/research/investigators/jb-jones-phd-mba-1049680984) ## Research topics - [Health Services](https://www.sutterhealth.org/research-search-results?query=%22%5C%22Health+Services%5C%22%22) - [Medical Informatics](https://www.sutterhealth.org/research-search-results?query=%22%5C%22Medical+Informatics%5C%22%22) ## Related publications [View all publications](https://www.sutterhealth.org/research-search-results?verticalKey=research_publication) - Publication ### [Implementation of departmental quality strategies is positively associated with clinical practice: results of a multicenter study in 73 hospitals in 7 European countries.](https://www.sutterhealth.org/research/publications/quality-strategies-assoc-clinical-practrace-1055312466) Sunol R, Wagner C, Arah OA, Kristensen S, Pfaff H, Klazinga N, Thompson CA, Wang A, DerSarkissian M, Bartels P, Michel P, Groene O; DUQuE Project Consortium. PLoS One. 10(11):e0141157. doi: 10.1371/journal.pone.0141157. 2015 Nov 20 - Publication ### [Patient-centric scheduling with the implementation of health information technology to improve the patient experience and access to care: retrospective case-control analysis.](https://www.sutterhealth.org/research/publications/pt-centric-scheduling-with-hit-to-improve-pt-experience-1055312790) Chung S, Martinez MC, Frosch DL, Jones VG, Chan AS. J Med Internet Res. 22(6):e16451. doi: 10.2196/16451. 2020 Jun 10 - Publication ### [Leveraging electronic health records to develop measurements for processes of care.](https://www.sutterhealth.org/research/publications/leverage-ehrs-to-measure-care-processes-1055312664) Tai-Seale M, Wilson CJ, Panattoni L, Kohli N, Stone A, Hung DY, Chung S. Health Serv Res. 49(2):628-44. doi: 10.1111/1475-6773.12126. Epub 2013 Nov 18. 2014 Apr 01 - Publication ### [The electronic health record audit file: the patient is waiting.](https://www.sutterhealth.org/research/publications/ehr-audit-file-patient-wait-times-1055312785) Hirsch AG, Jones JB, Lerch VR, Tang X, Berger A, Clark DN, Stewart WF. J Am Med Inform Assoc. 2017 Apr 1;24(e1):e28-e34. doi: 10.1093/jamia/ocw088. 2017 Apr 01 - Publication ### [NIH-Academia-Industry Workshop on Healthcare Intelligence Innovation.](https://www.sutterhealth.org/research/publications/nih-workshop-healthcare-intelligence-innovation-1055312779) Tai-Seale M. Carnegie Mellon University Silicon Valley campus website. 2010 Oct 04 [View all publications](https://www.sutterhealth.org/research-search-results?verticalKey=research_publication) ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","@id":"https://www.sutterhealth.org/research/publications/internet-based-systems-to-collect-patient-reported-outcomes-1055312761#breadcrumblist","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.sutterhealth.org/"},{"@type":"ListItem","position":2,"name":"Research","item":"https://www.sutterhealth.org/research"},{"@type":"ListItem","position":3,"name":"Research publications","item":"https://www.sutterhealth.org/research/publications"},{"@type":"ListItem","position":4,"name":"Internet-based systems to collect patient-reported outcomes."}]} ``` ```json {"@context":"https://schema.org","@type":"MedicalScholarlyArticle","@id":"https://www.sutterhealth.org/research/publications/internet-based-systems-to-collect-patient-reported-outcomes-1055312761#medicalscholarlyarticle","name":"Issues in the design of Internet-based systems for collecting patient-reported outcomes.","headline":"Internet-based systems to collect patient-reported outcomes.","abstract":"BACKGROUND AND OBJECTIVES: Although there is a growing interest in using patient-reported outcomes (PRO) to monitor disease progression and/or therapeutic response, to improve care, and to screen for physical or psychosocial problems in routine clinical practice, PRO instruments can be difficult to administer, score, and interpret in this setting. Internet-based approaches to PRO collection may help overcome these obstacles. This paper discusses the rationale for using the Internet for routine PRO collection, summarizes relevant literature and ongoing projects, and raises several key design and development issues that should guide further efforts in this area. MAJOR FINDINGS: A small number of Internet-based PRO collection applications have been or are currently being developed. The major characteristics of several of these projects are reviewed and summarized. Successful Internet-based PRO collection applications must address patient and clinician-specific needs related to workflow and to the way in which results are presented. A growing number of instruments have been adapted for and evaluated in a web-based format. 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