--- title: "Organizational culture on pt access, care continuity. | Sutter Health" description: "Generalized regression was used to analyze pt access, care continuity, and reported experiences of care among 357 physicians in 41 primary care departments." url: "https://www.sutterhealth.org/research/publications/organizational-culture-pt-access-care-continuity-1055312407" --- 1. [Home](https://www.sutterhealth.org/) / 2. [Research](https://www.sutterhealth.org/research) / 3. [Research publications](https://www.sutterhealth.org/research/publications) / 4. Organizational culture on pt access, care continuity. # Effect of organizational culture on patient access, care continuity, and experience of primary care. Hung D, Chung S, Martinez M, & Tai-Seale M. _J Ambul Care Manage. 39(3):242-52. doi: 10.1097/JAC.0000000000000116._ 2016-07-01 ## Abstract This study examined relationships between organizational culture and patient-centered outcomes in primary care. Generalized least squares regression was used to analyze patient access, care continuity, and reported experiences of care among 357 physicians in 41 primary care departments. Compared with a "Group-oriented" culture, a "Rational" culture type was associated with longer appointment wait times, and both "Hierarchical" and "Developmental" culture types were associated with less care continuity, but better patient experiences with care. Understanding the unique effects of organizational culture can enhance the delivery of more patient-centered care. [PubMed abstract](http://www.ncbi.nlm.nih.gov/pubmed/27232685) ## Research topics - [Health Services](https://www.sutterhealth.org/research-search-results?query=%22%5C%22Health+Services%5C%22%22) ## Related publications [View all publications](https://www.sutterhealth.org/research-search-results?verticalKey=research_publication) - Publication ### [Medical assistants as flow managers in primary care: challenges and recommendations.](https://www.sutterhealth.org/research/publications/med-assts-flow-mgrs-primary-care-1055312486) Gray CP, Harrison MI, Hung D. J Healthc Manag. 61(3):181-91. 2016 May 01 - Publication ### [Shared decision-making for syncope in the emergency department: a randomized controlled feasibility trial.](https://www.sutterhealth.org/research/publications/shared-decision-making-for-syncope-in-er-1055312729) Probst MA, Lin MP, Sze J, Hess EP, Breslin M, Frosch DL, Sun BC, Langan MN, Thiruganasambandamoorthy V, Richardson LD. 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J Ambul Care Manage. \[Epub ahead of print\] 2016 Nov 23 [View all publications](https://www.sutterhealth.org/research-search-results?verticalKey=research_publication) ```json {"@context":"https://schema.org","@type":"MedicalOrganization","name":"Sutter Health","@id":"https://www.sutterhealth.org/#medicalorganization","url":"https://www.sutterhealth.org","logo":"https://www.sutterhealth.org/static/images/sutter-health-logo.svg","address":{"@type":"PostalAddress","streetAddress":"2200 River Plaza Drive","addressLocality":"Sacramento","addressRegion":"CA","postalCode":"95833","addressCountry":"US"},"areaServed":{"@type":"AdministrativeArea","name":"California"},"sameAs":["https://www.facebook.com/SutterHealth","https://www.instagram.com/sutterhealth/","https://x.com/SutterHealth","https://www.youtube.com/sutterhealth","https://www.linkedin.com/company/sutter-health","https://en.wikipedia.org/wiki/Sutter_Health"]} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","@id":"https://www.sutterhealth.org/research/publications/organizational-culture-pt-access-care-continuity-1055312407#breadcrumblist","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.sutterhealth.org/"},{"@type":"ListItem","position":2,"name":"Research","item":"https://www.sutterhealth.org/research"},{"@type":"ListItem","position":3,"name":"Research publications","item":"https://www.sutterhealth.org/research/publications"},{"@type":"ListItem","position":4,"name":"Organizational culture on pt access, care continuity."}]} ``` ```json {"@context":"https://schema.org","@type":"MedicalScholarlyArticle","@id":"https://www.sutterhealth.org/research/publications/organizational-culture-pt-access-care-continuity-1055312407#medicalscholarlyarticle","name":"Effect of organizational culture on patient access, care continuity, and experience of primary care.","headline":"Organizational culture on pt access, care continuity.","abstract":"This study examined relationships between organizational culture and patient-centered outcomes in primary care. 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