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Walk-In Care FAQs

Walk-In Care is simple, convenient and affordable. Here are answers to frequently asked questions.

Frequently Asked Questions

Can I be treated for chronic conditions? Things like high blood pressure, diabetes, high cholesterol or other chronic diseases.

At Sutter Walk-In care we provide screenings for high blood pressure and blood sugar. If your numbers are elevated our clinicians may recommend a specific diet and other healthy lifestyle changes. If the condition doesn't improve after further screening we will recommend you see your primary care physician for further evaluation.

Do I need to have a doctor affiliated with Sutter Health?

No. We see patients who have doctors affiliated with many different healthcare organizations.

Do I need to have health insurance to be treated?

You do not need insurance to be treated at Sutter Walk-In Care. We accept credit cards.

How long do I have to wait? Do I need an appointment?

Appointments are not needed. You can walk in or schedule ahead.

Is there a doctor available? Who will I see?

Every Sutter Walk-In Care is staffed by a highly skilled clinician who is trained to treat people for many common illnesses like strep throat, the flu and seasonal allergies. They can even order a prescription for you. All of our Sutter Walk-In Care clinics are overseen by our medical director and follow physician-developed clinical protocols.

What are the clinic hours?

Walk-in care is open daily 8:00 am – 8:00 pm.

Holiday Hours: 8:00 am – 2:00 pm

Holidays Observed: New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Day After Thanksgiving, Christmas Eve, New Year's Eve

Closed: Thanksgiving and Christmas

What does it cost?

Sutter Walk-In Care accepts most health plans, so the price you pay may be less. We can bill your health insurance if it’s one of our accepted health plans. You can contact us at (800) 972-5547 to verify your health insurance coverage.

  • Menu of services
  • Costs

What if I don't have a doctor?

You don't need to have a primary care physician to be seen at Sutter Walk-In Care; however, we recommend that everyone keep a relationship with a doctor. Sutter Walk-In Care isn't meant to replace the care you would receive from a regular doctor. Rather, we're here to help when you and your family need treatment for everyday illnesses and health needs like the cold and flu, ear infections and allergies. To find a doctor who's right for you, use our easy doctor finder. You can search for a physician based on things like location, gender, languages spoken and more.

What if I get there and learn I need more urgent treatment?

The clinician will direct you to the right place for the care you need if it is beyond the scope provided. At Sutter Walk-In Care, we provide medical services for everyday health needs. That includes common illnesses like strep throat, the flu and allergies. Our nurse practitioners can order prescriptions, as needed. We also provide sports and school physicals, wellness screenings and immunizations.

What if I need additional or follow up care after my visit?

If your condition requires ongoing care you will be referred to your primary care physician. If you don’t have a physician, we will refer you to one who is accepting new patients. To assist in this process we’ll also provide you with an "After Visit Summary,” documenting your Sutter Walk-In Care visit. Unless you prefer otherwise, your doctor will also be notified of your visit. Some conditions require follow-up and can be easily handled at Sutter Walk-In Care. Your Walk-In Care team will tell you if this is an option. We also have special guidelines for urgent and emergency situations.

What is Sutter Walk-In Care?

Sutter Walk-In Care is here for your simple, everyday health needs like colds and flu, pink eye, booster shots and wellness screenings. (See a full list of services). You can walk in or schedule ahead. Our Walk-In Care clinics are part of Sutter Health, a family of highly respected doctors, nurses and hospitals throughout Northern California.

What is the follow-up with my doctor?

Sutter Walk-In Care will provide you a treatment report, or "After Visit Summary." We can also mail or fax a special report to your primary care physician. This report documents your Sutter Walk-In Care visit. This is important, as it helps to ensure your physician is notified of your healthcare needs. And if you have a doctor in the Sutter Health network, your personal, secure medical record will be updated automatically after each visit. Sutter Walk-In Care clinics are outfitted with the latest in information technology — the electronic health record (EHR) system for Sutter Health — which gives Sutter caregivers immediate and confidential access to their patient's health information.

What kinds of conditions do you treat at Sutter Walk-In Care?

We provide medical services for everyday illnesses and health needs including the flu, strep throat, sprains and strains and seasonal allergies. Our clinicians are trained to diagnose and prescribe medications as needed. At Sutter Walk-In Care, we also provide pre-employment and sports physicals as well as immunizations and health screenings. We also offer wellness programs for weight loss and smoking cessation.

Menu of Services Offered

What should I do if I think I have a severe illness or injury?

You should call your doctor, go to the nearest emergency department, or call 911.

Where are Sutter Walk-In Care clinics located?

Sutter Walk-In Care is located in these locations; places where you’re probably running other errands already.

Aptos
26 Rancho Del Mar
Aptos, CA 95003

Citrus Heights
5406 Sunrise Blvd.
Citrus Heights, CA 95610

Concord - The Veranda
2095 Diamond Blvd.
Concord, CA 94520

Dublin
3918 Fallon Road
Dublin, CA 94568

El Dorado Hills
3919 Park Drive
El Dorado Hills, CA 95762
(Village Center)

Elk Grove 
4810 Elk Grove Blvd., Suite 180
Elk Grove, CA 95758
(Corner of Elk Grove Blvd. and Franklin Blvd.)

Mountain View
This location is temporarily closed until further notice. For immediate care, please visit our nearby urgent care.
580 North Rengstorff Avenue, Suite E
Mountain View, CA 94043

Oakland - Temescal
5095 Telegraph Avenue
Oakland, CA 94609

Petaluma
411 N. McDowell Blvd.
Petaluma, CA 94954

Rancho Cordova
4040 Sunrise Blvd.
Rancho Cordova, CA 95742

Roseville - Foothills
4010 Foothills Blvd., Suite 102
Roseville, CA 95747
(Foothills Blvd. and Baseline Road)

Roseville - Pleasant Grove
781 Pleasant Grove Blvd.
Roseville, CA 95678

Sacramento - Loehmanns Plaza
2537 Fair Oaks Blvd.
Saramento, CA 95825

San Francisco
240 King Street
San Francisco, CA 94107

San Jose - Coleman
685 Coleman Avenue, Suite 20
San Jose, CA 95110
(San Jose Market Center)

San Jose - Prospect
5343 Prospect Road
San Jose, CA 95129

San Ramon
460 Market Place
San Ramon, CA 94583

Walnut Creek
2878 Ygnacio Valley Road
Walnut Creek, CA 94598

Who can use Sutter Walk-In Care services?

Everyone is welcome at Sutter Walk-In Care, no matter where you receive your ongoing medical care. Check with your health plan to see if it covers Sutter Walk-In Care. Sutter Walk-In Care services are available for adults and children 18 months of age and older. (We recommend infants receive care from their pediatricians.)

Still Have Questions?

Call us at (800) 972-5547.

Related Content

  • Walk-In Care Services
  • Costs and Health Plan
The Sutter Health Network of Care
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Check-ups, screenings and sick visits for adults and children.

Specialty Care

Expertise and advanced technologies in all areas of medicine.

Emergency Care

For serious accidents, injuries and conditions that require immediate medical care.

Urgent Care

After-hours, weekend and holiday services.

Walk-In Care

Convenient walk-in care clinics for your non-urgent health needs.

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