COVID-19 Frequently Asked Questions

Yes. If you need care, don’t hesitate to call your doctor’s office or contact them through My Health Online. Our employees and healthcare teams are ready to serve you and look forward to providing care, either in person or by Video Visit.

If you have a chronic condition like diabetes or have needs related to ongoing treatment, don’t wait to contact your care team for appointments. Delaying care can be dangerous. To avoid unwanted outcomes and complications, call your doctor’s office or send your care team a message through My Health Online.

To reduce the risk of spread, we’re continuing to take extra precautions at our sites, including universal masking, physical distancing, temperature screening of our workforce and visitors, and enhanced cleaning. See our safety steps.

We’re taking extra precautions to help keep you safe. We continue to monitor surges, personal protective equipment (PPE) inventory and testing capability. Currently, we’re scheduling elective surgeries.

COVID-19 vaccines are recommended for anyone age 5 and over. To learn more about the vaccines and how to book a vaccination appointment, please visit COVID-19 Vaccine Resources.

We’re committed to the health and safety of our patients, employees and the communities we serve. Our workforce is required to comply with our workforce vaccination policy and the statewide health order by being fully vaccinated against COVID-19, including receiving boosters by March 1, 2022, with some limited, legally required exceptions.

We know family and friends play an important role in the well-being of our patients and are considered an essential part of the care team. We have opened up to visitors based on the level of COVID near the hospital. Please confirm visitation rules, including specific visiting hours, with your local hospital.

Visitor Restrictions Due to COVID-19

A health order from the California Department of Public Health went into effect August 11, 2021. Sutter hospital visitors must verify that they’re fully vaccinated or provide documentation of a negative COVID-19 PCR or antigen test administered within one day of visitation for antigen tests, and within two days for PCR tests. Unvaccinated or incompletely vaccinated visitors with history of COVID within the prior 90 days may provide documentation of recovery and release from isolation instead of testing.

See CDC guidance for additional clarification on approved test types. Review the state’s health order.

Please take note of the following information:

• Masks are required in healthcare settings regardless of vaccine status.
• All visitors must pass symptom screening and follow all masking and other infection control measures.
• Rapid testing for COVID-19 isn’t available onsite at our facilities. See acceptable proof of vaccination options and find out where you can get tested.
• Visitor use of dining services varies by hospital. Visitors or support persons should remain in patient rooms whenever possible, and exit/re-entry is discouraged. Support persons shouldn’t congregate in waiting rooms, hallways or cafeterias.
• While the state order includes ICU and emergency departments, limited exceptions are allowed, as listed below.

Family members, loved ones and support people may be allowed to visit without proof of vaccination or a recent negative test under special circumstances. During these circumstances, the number of visitors and timing of visitors will be determined in consultation with the clinical care team. These circumstances include, but aren't limited to:

• End-of-life conditions.
• Critical care conditions in the emergency department.
• Patients with disruptive behaviors, altered mental status, developmental delay or where a family member is key to the patient’s safety and/or clinical outcome.
• Clergy providing spiritual support for patients, regardless of condition.
• Assistance for patients with disabilities.
• Sign language interpreter where video remote interpreting isn’t appropriate or effective.
• Assistance with language, cultural or communication barriers that may be impeding the provision of essential care and/or consent.
• Patients and family members who would benefit from face-to-face caregiving instructions, either because of the complexity of the material or the needs of the patient or caregivers.

Telephone or video conference is available to support patients, family and friends. If you need assistance with setting up a telephone or video conference visit, our staff can help you.

Thank you for your understanding. We appreciate your help with protecting patients and staff.

Please confirm visitation rules, including specific visiting hours, with your local hospital.

General Visitation for Hospital Patients Without COVID-19

General Visitation for Hospital Patients With COVID-19

We’re taking precautions to help keep you safe.

Contact-free check in is available through My Health Online. Activate this feature in your My Health Online app by using the E-Z Arrival option before your appointment. The app will notify our staff that you’ve arrived, so you can limit or skip time in the waiting areas.

We’re also taking measures beyond screening in all our care centers. Anyone with COVID-19 symptoms is isolated, every exam room is disinfected thoroughly between patients, and we’re using physical distancing protocols everywhere possible. See our safety steps.

Sutter hospitals, outpatient clinics and doctors’ offices are taking the following safety measures to help protect patients, staff and communities:

• We're screening at entrances.
• Visitors are limited to help protect patients, staff and providers.
• Masks are required for everyone age two years and older when entering Sutter care sites.
• Lobbies and waiting areas are modified for physical distancing.
• Every exam room undergoes extra cleaning between patients.
• We’re isolating patients with respiratory symptoms from the general population.
• Our workforce is required to be fully vaccinated against COVID-19 by September 30, 2021, with some limited, legally required exceptions.
• Sutter hospital visitors must verify that they’re fully vaccinated or provide documentation of a negative COVID-19 test or antigen test administered within one day of visitation for antigen tests, and within two days for PCR tests. Unvaccinated or incompletely vaccinated visitors with history of COVID within the prior 90 days may provide documentation of recovery and release from isolation instead of testing.
• Masks are required in healthcare settings regardless of vaccine status.

• All patients are permitted two support persons to accompany them to an appointment or procedure. This includes a support person to assist with walking or moving around.
• Two primary caregiver per pediatric patient is allowed at appointments or procedures.
• Surgery centers may allow two support person to wait in designated areas.
• Review our patient and visitor guidelines, listed above.
• Please confirm visitation rules with your local hospital or doctor’s office.

If you’re admitted to a Sutter hospital, you’ll be screened and tested for COVID-19, regardless of vaccination status. COVID-19 testing may be required before certain procedures. If testing is required, your provider will contact you with instructions.

Yes, all patients and visitors, including people who are fully vaccinated, must wear masks over their nose and mouth when they're in a public or common area of a Sutter facility and whenever they're within six feet of another person, with limited exceptions.

Masks are required in healthcare settings regardless of vaccine status. Everyone — patients, staff and visitors — must continue to wear face coverings in healthcare settings, even those who are fully vaccinated and boosted. Procedure masks are preferred and are available at Sutter facilities. Valved masks are not allowed. 

We appreciate your help in maintaining safe patient care.

Exceptions to mandatory masking include:

• Anyone who has trouble breathing or has been advised not to wear a mask.
• Anyone who is incapacitated or can’t remove a mask without assistance.
• Children under the age of 2.

Masks are required in healthcare settings for anyone age two years and older regardless of vaccine status. In alignment with recommendations from our infectious disease experts and current CDC guidance, everyone—patients, staff and visitors—must continue to wear face coverings in healthcare settings, even if fully vaccinated. We appreciate your help in maintaining safe patient care.

Yes, certain individuals are not required to wear a mask:

• Anyone who has trouble breathing or has been advised not to wear a mask.
• Anyone who is incapacitated or can’t remove a mask without assistance.
• Children under the age of 2.

Everyone two years and old must wear a mask.  Children under the age of 2 should not wear a mask.

Due to COVID-19, we have additional safety efforts in place to protect you, your loved ones and our healthcare providers. Review our resources for pregnancy and childbirth during COVID-19.

Sutter is following CDC, local and county public health guidelines on who should be tested for COVID-19. Generally, this includes patients with one or more of the following symptoms:

• Fever over 100°
• Chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

At-home antigen tests are available through retail pharmacies and the federal government.

If you have COVID-19 symptoms and think you should be tested, try these options:

• Call or message your doctor directly.
• Consider scheduling a Video Visit with your doctor or a Sutter Walk-In Care clinician through My Health Online.
• Use our COVID-19 Screener to help determine next steps.

If you don’t have a My Health Online account, you can enroll online. If you’re not able to have a Video Visit, your doctor can tell you how to get evaluated.

Recommendations on testing may differ by county. Please contact your doctor or check your county’s website for more information.

All patients admitted to a Sutter hospital will be tested for COVID-19.

A PCR (polymerase chain reaction) test is the most common type of test used to determine whether a person has COVID-19. A healthcare provider administers a PCR test by taking a nose or throat swab from a patient, processing the sample in a machine, and then looking for indications of COVID-19 infection. At Sutter, most specimens will be collected by nasal swab.

Once you arrive at a site, you may be asked to wait in your car and call a phone number to alert staff, who will provide guidance and coordinate collecting a test sample. Some sites offer testing right from your car.

You will be informed of the results, and if your test is positive, your provider will arrange for any care you may need.

Additional community resources for testing may be available in your area:

• State of California COVID-19 testing and treatment information.
• At-home antigen tests are available at most retail pharmacies and through the federal government.

Molecular tests, including the PCR (polymerase chain reaction) test, are very sensitive. They can detect small amounts of genetic material from the SARS-CoV-2 virus, which causes COVID-19. Molecular tests are best for diagnosis but results usually take a lot longer compared to an antigen test. PCR tests can still show positive results for many weeks after a patient is no longer considered contagious. Therefore, they’re less useful in determining whether someone can return to school or work.

Antigen tests detect bits of the protein from a virus but are less sensitive than a molecular test. They’re not as good at picking up infections early in the disease process, resulting in some false negative results. But antigen tests are reliable when a person has symptoms of COVID-19 and a positive test. The best times to use antigen tests are when results are needed quickly and for return to school or work requirements. They’re now widely available over the counter at retail pharmacies. Beginning in early 2022, the federal government began providing free at-home antigen tests in the U.S. Review the CDC’s self-testing guidance.

A COVID-19 (PCR) test shows whether a person is currently infected. An antibody test indicates whether a person has antibodies for COVID-19 because they’ve been exposed to the virus or previously infected.

Sutter will not collect patient cost shares (e.g., a copay, deductible and co-insurance) in advance of providing services for medically necessary COVID-19 screening and test collection administered at Sutter care centers.

Your final out-of-pocket cost or responsibility for this test and visit to your provider may be affected by factors such as the mix of services, your deductible, past performed services and the claims already processed related to your care or your family's care. Please check with your insurance company if you need help understanding your benefits for this service.

The cost to you for this test without insurance depends on the test performed.

Sign in to My Health Online and tap Your Menu. When the menu appears, tap COVID-19 under My Record and you’ll find results of past COVID-19 tests as well as your COVID-19 vaccine information. If you need to share your test results or vaccination status, you can take a screenshot, download or print a copy, or generate a scannable QR code.

Did you get vaccinated outside of Sutter Health? You can add your vaccination information in your My Health Online record.

Find out more or watch our instructional videos:

• • Mobile device or tablet.
  • Laptop or desktop computer.