Preparing Your Screen Reader for a Video Visit

Once you’ve scheduled your Video Visit appointment, follow these instructions to prepare and test your device.

1. Turn JAWS or NVDA on and log in to My Health Online with a supported web browser.
2. After logging in, within the My Health Online homepage navigate to the Appointments drop-down menu list. Select the “Appointments and Visits option”.
3. On the Appointments and Visits page, navigate to your scheduled video visit and select the “Details for Video Visit on [date]” button.
4. On the video visit details page, select the “Begin Video Visit” button 5 to 10 minutes prior to your visit.
5. An Epic Telehealth page will open and automatically do a hardware test. If prompted, allow your browser to access your device’s microphone and camera.
6. If the hardware test is successful, click “Join Call” and wait for your provider to connect.

We support the latest versions for each of the Chrome, Internet Explorer and Firefox browsers.