Frequently Asked Questions: Current Volunteers

If you forget your pin number, please contact Volunteer Services and we will call/email you with your pin number. If you forget to log in or were unable to log in, please contact us with the date and times you volunteered and we will enter your information into our system for you.

If you are going to miss your volunteer assignment for one or two days due to illness or other personal necessity, please contact the department you are working for directly. This is a courtesy to the staff and we ask that you please be diligent in fulfilling this responsibility. If you are going to be absent from your volunteer assignment for a period longer than two days/shifts, in addition to contacting your department you must contact Volunteer Services.

Please call the hospital's main line (916) 887-0000) and ask to be transferred to your department. Your department’s phone number is also listed on your volunteer service description.

If you need to change your schedule or you are interested in working in a different area of the hospital, please contact the Volunteer Services office.

Please contact the Volunteer Services office if your badge is not working or you lose your badge. There is a $5 dollar fee for a replacement badge.

Please contact the Volunteer Services office if you wish to discontinue your volunteer service and let us know when you are planning to leave.

Please contact the Volunteer Services office with any problems or concerns you may have. We want to hear from you and we appreciate your feedback.

Please contact the Volunteer Services office if you would like to request a copy of your volunteer hours.