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Content

Our Commitment to Our Patients and Visitors with Disabilities

Sutter Health is committed to accessible care for all patients—including persons with disabilities. Sutter’s pioneering efforts to incorporate disability access practices into our care practices makes us a healthcare industry leader in disability access. Over the years, we’ve trained our staff, developed affiliate-based ADA coordinators, surveyed our care centers, purchased accessible medical equipment, developed new policies and procedures, improved consumer websites and completed numerous facility infrastructure upgrades so all patients and visitors are treated equally.

Clinical Care

We implemented a patient accommodation process to ensure patients get needed disability related accommodations or assistance during care.

Some examples of accommodations include:

  • Providing interpreter services or video relay for patients with hearing loss
  • Offering assisted listening systems for hard-of-hearing patients
  • Supplying audible, large print or reading assistance for patients with visual disabilities
  • Providing accessible care spaces with adjustable exam tables and chairs facilitating transfer for patients with mobility disability
  • Assisting patients needing help transferring onto care equipment
  • Welcoming service animals accompanying a patient or visitor
  • Using speech-to-speech relay services for patients with speech disabilities
  • Providing text telephone (TDD) or relay contact

Accessible Medical Equipment

We consider the accessibility of our equipment before making purchases. We’ve also created standards for buying exam tables, procedure chairs, wheelchair accessible scales and beds to ease patient transfers. We also place lift equipment to be easily accessible to all care centers.  

Physical Access

We build and maintain our hospitals and care centers to ensure compliance for people with disabilities. Since 2008, we completed numerous infrastructure upgrades so all patients and visitors can access and navigate our facilities.

Website Accessibility

Over a five year period we identified and implemented extensive updates to our website to improve access for individuals with disabilities. This includes all disabilities that affect web access—visual, auditory, speech, physical, learning, cognitive and neurological disabilities. For assistance on a website issue, please contact webmaster@sutterhealth.org.

Nondiscrimination Policy

Sutter Health complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Sutter Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

Sutter Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you believe that Sutter care centers have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with or contact Sutter Health at SHSODisabilityAccess@sutterhealth.org

You can file a grievance in person or by mail, fax, or email. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
(800) 537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Contacts

We remain committed to making our facilities, medical services and website available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contacts.

Facility Contacts

We are also committed to making our facilities and medical services available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contact:

Access to Services and Facilities: SHSODisabilityAccess@sutterhealth.org

  • Alta Bates Summit Medical Center
    Rebecca Hummel-Moore
    Nurse Practitioner/ADA Coordinator
    Office phone: (510) 204-5259

    Patient Relations Department:
    Alta Bates / Herrick Campuses - Berkeley
    (510) 204-4689

    Summit Campus - Oakland
    (510) 869-6139

    California Pacific Medical Center
    Disability Access / ADA Referral Line
    (415) 600-7232

    Patient Relations Department:
    (415) 600-6000

    Eden Medical Center
    Janine Gramaglia
    ADA Coordinator/Project Coordinator
    Office phone: (510) 727-8270

    Hospital Administration
    (510) 727-2703

    Memorial Hospital Los Banos
    Catherine Ferreira
    Facilities /ADA Coordinator
    Office phone: (209)826-0591

    Administration Department
    (209) 826-0591

    Memorial Medical Center
    Karin Berg
    ADA Coordinator/Facilities
    Office phone: (209) 572-7126

    Patient Relations Department
    (209) 525-311

    Mills-Peninsula Medical Center
    Yomi Wrong
    ADA Manager
    Office phone: (510) 869-8265

    Patient Relations
    Mills-Peninsula Medical Center
    (650) 696-5565

    Novato Community Hospital
    Tracy Clark
    ADA Coordinator
    (707) 576-4290

    Patient Relations Coordinator
    (415) 209-1490

    Palo Alto Medical Foundation
    Yomi Wrong
    ADA Manager
    Office phone: (510) 869-8265

    Patient Relations
    (888) 850-4598

    Sutter Amador Hospital
    Kendria McKnight
    Disability Access Consultant
    Office Phone: (916) 887-4454

    Quality Management Department
    (209) 223-7419

    Sutter Auburn Faith Hospital
    Yvette A. Martinez
    Manager HR
    Office phone: (530) 889-6059

    Karlotta (Karla) Meeink
    Quality Management Department
    Office phone: (530) 889-6539         

    Sutter Care at Home
    Dale White
    Emergency Prep Program Manager / ADA Coordinator
    Office phone: (916) 797-7989

    Sutter Center for Psychiatry
    Kendria McKnight
    Disability Access Consultant
    Office Phone: (916) 887-4454

    Sutter Coast Hospital
    Candi Owen
    Risk Manager
    Office phone: (707) 464-8511

    Carlos Priestley
    Administrator/ ADA Coordinator
    Office phone: (707) 464-8686

    Sutter Davis Hospital
    Kendria McKnight
    Disability Access Consultant
    Office Phone: (916) 887-4454

    Patient Relations
    (530) 750-5252

    Sutter Delta Medical Center
    Tim Bouslog
    Facilities & Guest Services/. ADA Coordinator
    Office phone: (925) 779-7240

    Quality Department
    (925) 756-1181

    Sutter East Bay Medical Foundation
    Livia Krasna
    Facilities Department /ADA Coordinator
    Office phone: (510) 204-6024

    General Patient Concerns
    (510) 204 5468

    Sutter Gould Medical Foundation
    John Cremin
    Plant Operations/ ADA Coordinator
    Office phone: (209) 521-6097

    Patient Relations Department
    (209) 521-6097 Ext. 1330

    Sutter Lakeside Hospital
    Jim Hickson
    ADA Coordinator/Plant Operations Manager
    Office phone: (707) 262-5133

    Administration Department
    (707) 262-5002

    Sutter Maternity & Surgery Center of Santa Cruz
    Yomi Wrong
    ADA Manager
    Office phone: (510) 869-8265

    Sutter Medical Center, Sacramento
    Kendria McKnight
    Disability Access Consultant
    Office Phone: (916) 887-4454

    Integrated Quality Services Department
    (916) 887-4500

    Sutter Medical Foundation
    Gabriel D. Lopez
    ADA Program Manager
    Office phone: (916) 295-0696

    Patient Resource Center
    (800) 866-7724

    Sutter Pacific Medical Foundation
    Timothy Hunt
    Safety Officer/ADA/504 Coordinator
    Office phone: (415) 902-6181

    Customer Service Department
    (866) 681-0739

    Sutter Roseville Medical Center
    Erik C. Angle
    Clinical Quality Coordinator/ADA Coordinator
    Office phone: (916) 781-1635

    Quality Review Services Department
    (916) 781-1230

    Sutter Santa Rosa Regional Hospital
    Tracy Clark
    ADA Coordinator/Facilities Management
    Office phone: (707) 576-4290

    Administration Department
    (707) 576-4000

    Sutter Solano Medical Center
    Disability Access / ADA Line
    (707) 554-5260

    Patient Complaint Line
    (707) 554-5161

    Sutter Tracy Community Hospital
    Cheryl Steensma
    Policy & Procedure Coordinator/ADA Coordinator
    Office phone: (209) 832-6016

    Risk Management Department
    (209) 833-2318

    Kahi Mohala, Hawaii
    Email: webmaster@kahi.org

    Sutter Health
    SHSODisabilityAccess@sutterhealth.org

Web Administrator

Issues Related to ADA Section 508 / Access with Assistive Technologies

If you have a problem viewing any material on this website, please contact our Webmaster at webmaster@sutterhealth.org. Help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material and your contact information.

Trouble Accessing the Jobs Application Site

Employee Support Line: (916) 297-8300 or (855) 398-1631
Candidate Support Line: (916) 297-9000
myhire@sutterhealth.org

Trouble Accessing My Health Online

(866) 978-8837
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