Choosing the right doctor can be challenging. That’s why we provide online access to our patient satisfaction scores with easy-to-compare star ratings. These ratings are based on responses from surveys gathered by an independent surveyor, NRC Health, shortly after a person’s doctor visit.
You can use these ratings to help choose a doctor who’s right for you. Ratings are based on surveys completed in the past 24 months. A doctor must have at least 30 completed patient surveys in order to receive a rating, so you may see some doctors without a star rating. Some doctors, such as those who don’t practice in an outpatient setting, may not be included because of their specialty. Feedback from their patients is gathered in other ways and not included in this survey. Providers who are part of independent practices, or who have privileges at a Sutter-affiliated hospital but aren’t part of a Sutter-affiliated medical group or foundation, also aren’t included and their profiles won’t display star ratings at this time.
At Sutter, we want you to have an exceptional care experience, every time. Ratings are based on mailed and emailed survey questions asking patients to rate their doctor on a scale of 1 to 10. We hope these patient ratings make your search for a doctor easier.