In the Sutter Health network, we are committed to serving as a collaborative partner to our vendors. In order to get the most out of your relationship with us, we have provided helpful resources on credentialing, secure email, accounts payable and other information.
Purchase orders are required for purchases at Sutter Health. Failure to include a valid purchase order number and Sutter contact person on all invoices can result in significant delays in payment, or a rejection of the invoice.
Please submit Invoices to Accounts Payable to P.O. Box 619110 Roseville, CA 95661
or via email S3vendorinvoices@sutterhealth.org.
When submitting via email:
- Include a valid purchase order number and Sutter contact person
- Submit one invoice per attachment in PDF format only
- Do not send multiple invoices in a single PDF file.
- Multiple PDF files may be attached; however, limit email size to no more than 5MB.
- Do not send password-protected files or Excel files with multiple tabs or attach other emails to your message. The system will not process these attachments.
- Use HTML format for your email, not rich text.
Sutter Health’s standard payment terms are Net 60. For Automated Clearing House (ACH) please call (916) 297-9300 to obtain the form. Sutter offers two ePayable options. Please complete and submit the ePayment Enrollment form (PDF).to enroll in one of these:
- American Express cardless push payments (net 45)
- Commerce Bankshares Control Pay Virtual Card Payment (net 30)
The online vendor portal allows vendors to securely access payment status information. Call the Sutter’s Vendor Line (916) 297-9300 for information.
For Accounts Payable inquiries related to Sutter Health and affiliates, please use the following contact information:
- Sutter’s Vendor Line (916) 297-9300
- For ACH — Please call (916) 297-9300 to obtain the form
Sutter Health has instituted a vendor credentialing program to help ensure we meet regulatory requirements for the safety of our patients, staff, volunteers and visitors. To provide security and flexibility in managing vendors who require access to our facilities, vendors visiting Sutter Health facilities are required to adhere to local entry requirements and check in/out using the applicable vendor credentialing application.
Suppliers are responsible for all remedies and any corrective action in connection with a recall issued by the Supplier or required by any governmental entity. All recall notifications to Sutter must be communicated in writing to:
- Medical Supplies - RecallResponseCoord@sutterhealth.org
- Medical Equipment - eQuipRecallsAlerts@sutterhealth.org
Vendors representatives must fill out a Bill Only Form when bringing in any medical equipment/devices for a procedure.
- Complete the form.
- Attach device stickers or charge sheet to this form.
- Obtain signature.
- Take a picture/scan WITHOUT the patient sticker.
- Email the form WITHOUT the patient sticker to S3buyerbillonly@sutterhealth.org within 24 hours of the procedure.
- Attach patient sticker then leave with the Biller.
NOTE: This form CANNOT be removed from the site with a patient sticker attached.
Additional requirements are listed in the Supplier Relations and Access Policy which is part of the Vendor Credentialing Service.
Centers for Medicare & Medicaid Services (CMS) regulations require hospitals to pursue either a no cost replacement or available credits for devices under warranty. The manufacturer must assess the cause of the device failure and send credits as applicable back to the hospital. Sutter requires that manufacturers with warranty programs on implantable devices:
- Send details on all devices covered by warranty to Supply Chain at email@example.com
- Send a monthly report of all credits issued to Sutter at DeviceWarranty@sutterhealth.org
Sutter Health workforce members may not accept gifts or other items of value from vendors. Our financial resources belong to our communities, and we are mindful of the impact of perceptions, so we are clear in our purpose and interactions with vendors. Our negotiations and agreements with our vendors are developed with honesty & integrity, free from inappropriate bias and in the best interest of Sutter Health. We are proactive in avoiding conflicts of interest and don’t accept gifts, monetary or otherwise; provided, however, that we do accept certain donations pursuant to our Conflict of Interest Policy. See our Conflict of Interest Policy for our standards.
Our mission is to deliver the highest quality patient-centered care to all of our patients by ensuring that patients and visitors with disabilities have equal access to our services and care centers. Vendors will find helpful accessibility information related to medical equipment and facilities.
Sutter Health requires vendors to establish and implement comprehensive Business Continuity Plans to ensure appropriate and timely recovery of services during times of business interruption.
A Business Continuity Plan should be reviewed and updated regularly and as required by operational needs. Vendor is responsible for ensuring that its subcontractors and suppliers maintain and test their Business Continuity Plans.
Delivery and Freight
Vendor will ship all goods per the contracted terms or follow instructions as listed on the PO if not defined in the contract.
Sutter has contracted with Cardinal Health OptiFreight® Logistics to manage freight spend. We ask that you help us by notifying the appropriate people in your organization (Customer Service, Order Entry, Shipping, Accounts Receivable, Supply Chain, etc.) to ensure that:
- All applicable small package shipments will be shipped via FedEx utilizing the appropriate FedEx account number
For any order with a combined shipping weight of 150+ lbs, call 1-888-457-4579 for specific carrier instructions prior to shipping.
Privacy and Security
Cyber Security Incidents
How to handle cyber security incidents.
Privacy and Information Security
Know when an Engagement Risk Assessment is needed.