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Our Commitment to Our Patients and Visitors with Disabilities

Sutter Health is committed to accessible care for all patients—including persons with disabilities. Sutter’s pioneering efforts to incorporate disability access practices into our care practices makes us a healthcare industry leader in disability access. Over the years, we’ve trained our staff, developed affiliate-based ADA coordinators, surveyed our care centers, purchased accessible medical equipment, developed new policies and procedures, improved consumer websites and completed numerous facility infrastructure upgrades so all patients and visitors are treated equally.

Clinical Care

We implemented a patient accommodation process to ensure patients get needed disability related accommodations or assistance during care.

Some examples of accommodations include:

  • Providing interpreter services or video relay for patients with hearing loss
  • Offering assisted listening systems for hard-of-hearing patients
  • Supplying audible, large print or reading assistance for patients with visual disabilities
  • Providing accessible care spaces with adjustable exam tables and chairs facilitating transfer for patients with mobility disability
  • Assisting patients needing help transferring onto care equipment
  • Welcoming service animals accompanying a patient or visitor
  • Using speech-to-speech relay services for patients with speech disabilities
  • Providing text telephone (TDD) or relay contact

Accessible Medical Equipment

We consider the accessibility of our equipment before making purchases. We’ve also created standards for buying exam tables, procedure chairs, wheelchair accessible scales and beds to ease patient transfers. We also place lift equipment to be easily accessible to all care centers.  

Physical Access

We build and maintain our hospitals and care centers to ensure compliance for people with disabilities. Since 2008, we completed numerous infrastructure upgrades so all patients and visitors can access and navigate our facilities.

Website Accessibility

Over a five year period we identified and implemented extensive updates to our website to improve access for individuals with disabilities. This includes all disabilities that affect web access—visual, auditory, speech, physical, learning, cognitive and neurological disabilities. For assistance on a website issue, please contact webmaster@sutterhealth.org.

Nondiscrimination Policy

Sutter Health complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Sutter Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

Sutter Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • If you need these services, contact Carol Bradley.

If you believe that Sutter care centers have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Carol Bradley
Disability Access/Section 504 Officer
2200 River Plaza Drive, Sacramento, CA 95833
(888) 516-8025
TDD: 711 (Nationwide Relay Number)
BradleC1@sutterhealth.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Carol Bradley is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
(800) 537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

In case of questions, please contact:

Sutter Health
Disability Access/Section 504 Officer, Carol Bradley
(888) 516-8025
TDD: 711 (Nationwide Relay Number)

For website access webmaster@sutterhealth.org

Contacts

We remain committed to making our facilities, medical services and website available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contacts.

 

Facility Contacts

We are also committed to making our facilities and medical services available to all. If you have questions, concerns or comments about access to our facilities and services, please use the following contact:

 

Access to Services and Facilities
Sutter Health Disability Compliance/504 Officer
(888) 516-8025

Alta Bates Summit Medical Center
Rebecca Hummel-Moore
Nurse Practitioner/ADA Coordinator
Office phone: (510) 204-5259

Patient Relations Department:
Alta Bates / Herrick Campuses - Berkeley
(510) 204-4689

Summit Campus - Oakland
(510) 869-6139

California Pacific Medical Center
Disability Access / ADA Referral Line
(415) 600-7232

Patient Relations Department:
(415) 600-6000

Eden Medical Center
Janine Gramaglia
ADA Coordinator/Project Coordinator
Office phone: (510) 727-8270

Hospital Administration
(510) 727-2703

Memorial Hospital Los Banos
Catherine Ferreira
Facilities /ADA Coordinator
Office phone: (209)826-0591

Administration Department
(209) 826-0591

Memorial Medical Center
Karin Berg
ADA Coordinator/Facilities
Office phone: (209) 572-7126

Patient Relations Department
(209) 525-311

Mills-Peninsula Medical Center
Menlo Park Surgical Hospital
Yomi Wrong
ADA Manager
Office phone: (510) 869-8265

Patient Relations
Mills-Peninsula Medical Center
(650) 696-5565

Novato Community Hospital
Tracy Clark
ADA Coordinator
(707) 576-4290

Patient Relations Coordinator
(415) 209-1490

 Palo Alto Medical Foundation

Yomi Wrong
ADA Manager
Office phone: (510) 869-8265

Patient Relations
(888) 850-4598

Sutter Amador Hospital
Angel S. Buantello
EVS Supervisor/ADA Coordinator
Office phone: (209) 223-7459

Quality Management Department
(209) 223-7419

Sutter Auburn Faith Hospital
Yvette A. Martinez
Manager HR
Office phone: (530) 889-6059

Karlotta (Karla) Meeink
Quality Management Department
Office phone: (530) 889-6539         

Sutter Care at Home
Dale White
Emergency Prep Program Manager / ADA Coordinator
Office phone: (916) 797-7989

Sutter Coast Hospital
Candi Owen
Risk Manager
Office phone: (707) 464-8511

Carlos Priestley
Administrator/ ADA Coordinator
Office phone: (707) 464-8686

Sutter Davis Hospital
Allan Yamashiro
Pharmacy Director Ancillary Services/ADA Coordinator
Office phone: (530) 575-5181

Quality Management Department
(530) 750-5252

Sutter Delta Medical Center
Tim Bouslog
Facilities & Guest Services/. ADA Coordinator
Office phone: (925) 779-7240

Quality Department
(925) 756-1181

Sutter East Bay Medical Foundation
Livia Krasna
Facilities Department /ADA Coordinator
Office phone: (510) 204-6024

General Patient Concerns
(510) 204 5468

Sutter Gould Medical Foundation
John Cremin
Plant Operations/ ADA Coordinator
Office phone: (209) 521-6097

Patient Relations Department
(209) 521-6097 Ext. 1330

Sutter Lakeside Hospital
Jim Hickson
ADA Coordinator/Plant Operations Manager
Office phone: (707) 262-5133

Administration Department
(707) 262-5002

Sutter Maternity & Surgery Center of Santa Cruz
Yomi Wrong
ADA Manager
Office phone: (510) 869-8265

Sutter Medical Center, Sacramento
Kendria McKnight
ADA Coordinator
Office phone: (916) 887-4454

Integrated Quality Services Department
(916) 887-4500

Sutter Medical Foundation
Gabriel D. Lopez
ADA Program Manager
Office phone: (916) 295-0696

Patient Resource Center
(800) 866-7724

Sutter Pacific Medical Foundation
Timothy Hunt
Safety Officer/ADA/504 Coordinator
Office phone: (415) 902-6181

Customer Service Department
(866) 681-0739

Sutter Roseville Medical Center
Erik C. Angle
Clinical Quality Coordinator/ADA Coordinator
Office phone: (916) 781-1635

Quality Review Services Department
(916) 781-1230

Sutter Santa Rosa Regional Hospital
Tracy Clark
ADA Coordinator/Facilities Management
Office phone: (707) 576-4290

Administration Department
(707) 576-4000

Sutter Solano Medical Center
Disability Access / ADA Line
(707) 554-5260

Patient Complaint Line
(707) 554-5161

Sutter Tracy Community Hospital
Cheryl Steensma
Policy & Procedure Coordinator/ADA Coordinator
Office phone: (209) 832-6016

Risk Management Department
(209) 833-2318

Kahi Mohala, Hawaii
Email: webmaster@kahi.org

Sutter Health
Carol Bradley
Sutter Health Section 504 Coordinator
Office phone: (888) 516-8025

Open Sutter Health Facility Contacts

Web Administrator

Issues Related to ADA Section 508 / Access with Assistive Technologies

If you have a problem viewing any material on this website, please contact our Webmaster at webmaster@sutterhealth.org. Help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material and your contact information.

Trouble Accessing the Jobs Application Site

Employee Support Line: (916) 297-8300 or (855) 398-1631
Candidate Support Line: (916) 297-9000
myhire@sutterhealth.org

Trouble Accessing My Health Online

(866) 978-8837
Monday through Friday, 7:00 am - 7:00 pm (PST)
My Health Online contact

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