Sutter Health is committed to accessible care for all patients—including persons with disabilities. Sutter’s pioneering efforts to incorporate disability access practices into our care practices makes us a healthcare industry leader in disability access. Over the years, we’ve trained our staff, developed affiliate-based ADA coordinators, surveyed our care centers, purchased accessible medical equipment, developed new policies and procedures, improved consumer websites and completed numerous facility infrastructure upgrades so all patients and visitors are treated equally.
Clinical Care
We implemented a patient accommodation process to ensure patients get needed disability related accommodations or assistance during care.
Some examples of accommodations include:
- Providing interpreter services or video relay for patients with hearing loss
- Offering assisted listening systems for hard-of-hearing patients
- Supplying audible, large print or reading assistance for patients with visual disabilities
- Providing accessible care spaces with adjustable exam tables and chairs facilitating transfer for patients with mobility disability
- Assisting patients needing help transferring onto care equipment
- Welcoming service animals accompanying a patient or visitor
- Using speech-to-speech relay services for patients with speech disabilities
- Providing text telephone (TDD) or relay contact
Accessible Medical Equipment
We consider the accessibility of our equipment before making purchases. We’ve also created standards for buying exam tables, procedure chairs, wheelchair accessible scales and beds to ease patient transfers. We also place lift equipment to be easily accessible to all care centers.
Physical Access
We build and maintain our hospitals and care centers to ensure compliance for people with disabilities. Since 2008, we completed numerous infrastructure upgrades so all patients and visitors can access and navigate our facilities.
Website Accessibility
Over a five year period we identified and implemented extensive updates to our website to improve access for individuals with disabilities. This includes all disabilities that affect web access—visual, auditory, speech, physical, learning, cognitive and neurological disabilities. For assistance on a website issue, please contact webmaster@sutterhealth.org.
Nondiscrimination Policy
Sutter Health complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Sutter Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Sutter Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you believe that Sutter care centers have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with or contact Sutter Health at SHSODisabilityAccess@sutterhealth.org
You can file a grievance in person or by mail, fax, or email.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
(800) 537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
Web Administrator
Issues Related to ADA Section 508 / Access with Assistive Technologies
If you have a problem viewing any material on this website, please contact our Webmaster at webmaster@sutterhealth.org. Help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material and your contact information.
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