Effect of organizational culture on patient access, care continuity, and experience of primary care.
Hung D, Chung S, Martinez M, & Tai-Seale M.
J Ambul Care Manage. 39(3):242-52. doi: 10.1097/JAC.0000000000000116.
2016-07-01
Abstract
This study examined relationships between organizational culture and patient-centered outcomes in primary care.
Generalized least squares regression was used to analyze patient access, care continuity, and reported experiences of care among 357 physicians in 41 primary care departments.
Compared with a "Group-oriented" culture, a "Rational" culture type was associated with longer appointment wait times, and both "Hierarchical" and "Developmental" culture types were associated with less care continuity, but better patient experiences with care.
Understanding the unique effects of organizational culture can enhance the delivery of more patient-centered care.
Research topics
Related publications
View all publications- Hung D, Martinez M, Yakir M, Gray C.Qual Manag Health Care. 24(3):103-8. doi: 10.1097/QMH.0000000000000062.2015 Jul 01
- Lombarts KM, Plochg T, Thompson CA, Arah OA; DUQuE Project Consortium.PLoS One. 9(5):e97069. doi: 10.1371/journal.pone.0097069. eCollection 2014.2014 May 21
- Tai-Seale M, Pescosolido B.Am J Manag Care. 9(9):631-8.2003 Sep 01
- Hung D, Gray C, Martinez M, Schmittdiel J, Harrison MI.Health Care Manage Rev. [Epub ahead of print] Send to:2016 Mar 02
- Tomoaia-Cotisel A, Farrell TW, Solberg LI, Berry CA, Calman NS, Cronholm PF, Donahue KE, Driscoll DL, Hauser D, McAllister JW, Mehta SN, Reid RJ, Tai-Seale M, Wise CG, Fetters MD, Holtrop JS, Rodriguez HP, Brunker CP, McGinley EL, Day RL, Scammon DL, Harrison MI, Genevro JL, Gabbay RA, Magill MK.Med Care Res Rev. 2016 Oct 20. pii: 1077558716673459. [Epub ahead of print]2016 Oct 20