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Video Visits

Video Visit Appointments

Get virtual care with your care team or a Sutter Walk-In Care clinician. Book a Video Visit through My Health Online.

Schedule or Join a Visit

Sign in to My Health Online to schedule or join a Video Visit.

Sign In to My Health Online

New to My Health Online?

Create an account to make a Video Visit appointment.

Create An Account

Video Visit Basics

You can schedule Video Visits with your care team through My Health Online. Visits with a Sutter Walk-In Care clinician are also offered for common health conditions. Don't have a My Health Online account? Sign up now.

Hours

Available hours for your care team are shown in My Health Online. Sutter Walk-In Care clinicians are available daily, 8:00 am – 8:00 pm, and most holidays, 8:00 am – 6:00 pm.

Cost

Video Visits may be covered by insurance and have a co-pay similar to an in-office visit. Contact your insurance company about coverage and patient responsibility.

Eligibility

You must be physically located in California at the time of your appointment to participate in Video Visits. For visits with a Sutter Walk-In Care clinician, patients must be 18 months of age or older.

Getting Ready

Find steps on how to choose a device, check your compatibility and test it for your upcoming visit:

  • Video Visit Support
  • Video Visit Resources
  • Frequently Asked Questions

Convenient Virtual Care

See your primary care provider, specialists or a Sutter Walk-In Care clinician from anywhere in California for conditions including:

  • Acne
  • Allergies
  • Constipation
  • Cough and cold
  • Diarrhea
  • Fever
  • Flu
  • Insect bite
  • Medicare wellness visit
  • Nausea
  • Pediatric urgent care
  • Pink eye or stye
  • Rash
  • Respiratory issue
  • Routine checkup
  • Sinus infection
  • Sore throat
  • Specialty follow-up
Learn More

Talk to a Doctor Right From Home

  1. Launch and sign in to your My Health Online app. 
  2. Choose the type of Video Visit you'd like to schedule.
  3. Check the list of conditions that can be addressed through telehealth.
  4. Select a time that works for you.
  5. Confirm your information is correct and book your appointment.
  6. If you’re a legal guardian scheduling for a minor child, switch to your child’s account after logging in to My Health Online.
Schedule a Video Visit

Need Help With Your Video Visit?

For technical support, view Video Visit Support or contact My Health Online. For other questions, please contact your provider.

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