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Vendor Resources
In the Sutter Health network, we are committed to serving as a collaborative partner to our vendors. In order to get the most out of your relationship with us, we have provided helpful resources on credentialing, secure email, accounts payable and other information.
Accounts Payable
Purchase orders are required for purchases at Sutter Health. Failure to include a valid purchase order number and Sutter contact person on all invoices can result in significant delays in payment, or a rejection of the invoice.
Sutter Health’s standard payment terms are Net 60. For Automated Clearing House (ACH) please call (916) 297-9300 to obtain the form. Sutter offers two ePayable options. Please complete and submit the ePayment Enrollment form (PDF) to enroll in one of these:
- American Express cardless push payments (net 45).
- Commerce Bankshares Control Pay Virtual Card Payment (net 30).
Invoice Submission
Please submit Invoices to Accounts Payable to P.O. Box 619110 Roseville, CA 95661.
or via email S3vendorinvoices@sutterhealth.org.
When submitting via email:
- Include a valid purchase order number and Sutter contact person.
- Submit one invoice per attachment in PDF format only.
- Do not send multiple invoices in a single PDF file.
- Multiple PDF files may be attached; however, limit email size to no more than 5MB.
- Do not send password-protected files or Excel files with multiple tabs or attach other emails to your message. The system will not process these attachments.
- Use HTML format for your email, not rich text.
Accounts Payable Inquiries
For Accounts Payable inquiries related to Sutter Health and affiliates, please use the following contact Sutter’s Vendor Line (916) 297-9300.
The online vendor portal allows vendors to securely access payment status information. Call the Sutter’s Vendor Line (916) 297-9300 for information.
Rebates and Refunds
Submit all rebates and refunds to P.O. Box 277391 Sacramento, CA 95827-7391.
All supporting documentation should be emailed to StrategicSourcing@sutterhealth.org
Vendor Requirements
Sutter Health has instituted a vendor credentialing program to help ensure we meet regulatory requirements for the safety of our patients, staff, volunteers and visitors. To provide security and flexibility in managing vendors who require access to our facilities, vendors visiting Sutter Health facilities are required to adhere to local entry requirements and check in/out using the applicable vendor credentialing application.
Sutter Health is committed to engaging diversity suppliers to create a positive economic impact in our local communities, increase competition, encourage innovation and entrepreneurship, and increase supply chain resiliency.
Diverse business enterprises interested in doing business with Sutter Health can register at no cost at SutterHealth.SupplierGATEWAY.com.
Sutter Health workforce members may not accept gifts or other items of value from vendors. Our financial resources belong to our communities, and we are mindful of the impact of perceptions, so we are clear in our purpose and interactions with vendors. Our negotiations and agreements with our vendors are developed with honesty & integrity, free from inappropriate bias and in the best interest of Sutter Health. We are proactive in avoiding conflicts of interest and don’t accept gifts, monetary or otherwise; provided, however, that we do accept certain donations pursuant to our Conflict of Interest Policy. See our Conflict of Interest Policy for our standards.
Suppliers are responsible for all remedies and any corrective action in connection with a recall issued by the Supplier or required by any governmental entity. All recall notifications to Sutter must be communicated in writing to:
- Medical Supplies - RecallResponseCoord@sutterhealth.org
- Medical Equipment - eQuipRecallsAlerts@sutterhealth.org
All notices of discontinued products should be submitted to StrategicSourcing@sutterhealth.org.
Vendors representatives must fill out a Bill Only Form when bringing in any medical equipment/devices for a procedure.
- Complete the form.
- Attach device stickers or charge sheet to this form.
- Obtain signature.
- Take a picture/scan WITHOUT the patient sticker.
- Email the form WITHOUT the patient sticker to S3buyerbillonly@sutterhealth.org within 24 hours of the procedure.
- Attach patient sticker then leave with the Biller.
NOTE: This form CANNOT be removed from the site with a patient sticker attached.
Additional requirements are listed in the Supplier Relations and Access Policy which is part of the Vendor Credentialing Service.
Centers for Medicare & Medicaid Services (CMS) regulations require hospitals to pursue either a no cost replacement or available credits for devices under warranty. The manufacturer must assess the cause of the device failure and send credits as applicable back to the hospital. Sutter requires that manufacturers with warranty programs on implantable devices:
- Send details on all devices covered by warranty to Supply Chain at strategicsourcing@sutterhealth.org
- Send a monthly report of all credits issued to Sutter at DeviceWarranty@sutterhealth.org
Our mission is to deliver the highest quality patient-centered care to all of our patients by ensuring that patients and visitors with disabilities have equal access to our services and care centers. Vendors will find helpful accessibility information related to medical equipment and facilities.
Sutter Health requires vendors to establish and implement comprehensive Business Continuity Plans to ensure appropriate and timely recovery of services during times of business interruption.
A Business Continuity Plan should be reviewed and updated regularly and as required by operational needs. Vendor is responsible for ensuring that its subcontractors and suppliers maintain and test their Business Continuity Plans.
Vendors will ship all goods per the contracted terms or follow instructions as listed on the PO if not defined in the contract.
UPS is Sutter Health’s primary carrier for both inbound and outbound freight and parcel shipments. TranzAct is the freight audit payor of the UPS invoices for Sutter Health. All the UPS parcels to Sutter Health are billed directly to TranzAct. TranzAct facilitates the payment to UPS. For general processing questions email SutterHealth@TranzAct.com
Privacy and Security
Cyber Security Incidents
How to handle cyber security incidents.
Privacy and Information Security
Know when an Engagement Risk Assessment is needed.
Contact Us
Sutter's Vendor Line (916) 297-9300