Lobby Greeter at Mills-Peninsula Medical Center

Volunteers should be warm, friendly, and respectful and be comfortable interacting with people of all ages, backgrounds, languages, and cultures. Volunteers are on their feet during their shifts. It’s important they know the location of departments to provide directions. Being resourceful and proactive are valued traits in our volunteers. They receive training to respond appropriately to various situations, some of which may be stressful. They may assist transportation volunteers as needed. They may also act as a liaison between patients and MPMC admitting staff.

Qualifications

• Friendly
• Outgoing
• Communication skills with a working knowledge of English
• Customer service
• Basic clerical skills including multi-line phone use, computer, copy machine, etc.
• Remain focused on the patient experience
• Able to sit/stand/walk
• Must be 16 years or older or a mature student

Training

• Apply online
• Attend a Virtual Information Meeting (90-minutes)
• Complete appropriate health testing and drug test (in person with our Employee Health Department; no charge to applicant)
• Pass a background check (completed online through an outside agency; no charge to applicant)
• Interview Virtually with Volunteer Services staff (45-minutes)
• Attend a Virtual orientation (2 hours)
• Complete on-line training on your own computer on your own time (~7 hours)
• Complete specific service area training (time is variable depending on the assignment)

Burlingame: 3 hours, Monday-Sunday, 6:00 am - 8:00 pm.

San Mateo: 3 hours, Monday-Friday, 7:00 am - 4:00 pm.