Contact Sutter Health

Visit Billing and Insurance to pay a bill, view frequently asked questions and more.

Chat online with a specialist for clinical billing questions.
Monday through Friday, 7:00 am - 5:00 pm

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To contact the location where you received services, call the number on your billing statement, or use the contact information below:

• Hospital Billing (855) 398-1633
• Sutter Gould Medical Foundation (866) 681-0735
• Sutter Medical Foundation (866) 681-0736
• Sutter Pacific Medical Foundation (866) 681-0739
• Sutter East Bay Medical Foundation (866) 681-0745
• Palo Alto Medical Foundation (877) 252-1777

Sign up for My Health Online to make appointments, stay connected with your care team, view lab and test results, renew prescriptions, access your records and more. Learn more about how to enroll.

For help enrolling in My Health Online, chat online with a specialist, Monday through Friday, 7:00 am - 7:00 pm, or call (866) 978-8837.

Get answers to questions about insurance through My Health Online. Sign in, then look for Insurance Questions under the Billing tab.

You can send a secure message directly to your provider through your My Health Online account. Enroll or sign in to My Health Online.

Contact your provider for medication refills, view your current medications, dosage instructions and ordering clinician’s name through My Health Online. Sign in, then look for Medications/Prescriptions under the Health Record tab.

If the label on your medication bottle indicates that you have refills left, you should call the dispensing pharmacy directly for more medication.

To request your medical record, submit your Medical Records Authorization Form online (available in English, Spanish or Chinese) or sign in to My Health Online. In My Health Online, navigate to Health Record, then My Tools and Request Medical Record.

To report an inaccuracy about a provider’s note in your After-Visit Summary or patient record, please call the number associated with your location.

• For services received at a location in the Sutter Health network:
  • Hospital Billing (855) 398-1633
  • Sutter Gould Medical Foundation (866) 681-0735
  • Sutter Medical Foundation (866) 681-0736
  • Sutter Pacific Medical Foundation (866) 681-0739
  • Sutter East Bay Medical Foundation (866) 681-0745
  • Palo Alto Medical Foundation (877) 252-1777
• For services received at a location not listed above (e.g. a community doctor’s office):
  •   Call your doctor’s office directly.

To schedule an in-person appointment with your primary care provider or many other specialists, learn more about the benefits and enroll in My Health Online. Already enrolled? Sign in now.

If you’re a Sutter Health Plus member and you have questions about your plan, call (855) 315-5800 Monday through Friday: 8:00 am – 7:00 pm, or use our Online Contact Form.

To schedule Video Visits with your provider or a Sutter Walk-In Care clinician, sign in to My Health Online.

Call the Sutter Shared Services Employee Line for assistance (including Benefits and Retirement related inquiries) at (855) 398-1631, available Monday through Friday: 7:00 am – 5:00 pm.

Verification of employment is processed through uConfirm, an automated service that provides instant employment and income verification. You can access uConfirm online or (866) 312-8266.

Call our Job Line at (916) 297-9000 Monday through Friday, 7:00 am – 5:00 pm for information about postings, your application status or our hiring process. Also visit Career Opportunities for more information.