Book an Appointment

Patients join a virtual queue through My Health Online. No appointment needed so getting care is simple and convenient.

Care through On-Demand Video Visits is provided by Sutter doctors, physicians assistants and nurse practitioners who specialize in urgent care, internal medicine, family medicine and pediatrics.

No. On-Demand Video Visits do not replace ongoing care with your primary care clinician. On-Demand visits are for same-day treatment of non-life-threatening illnesses and injuries. Please see your primary care clinician for regular checkups, preventive care, chronic condition management and follow-up.

Sign in to your My Health Online account and select “On-Demand Video Visit” under the main menu. If you don’t have an MHO account, you can sign up now.

• Aches and pains
• Allergies and asthma
• Cold, flu and COVID
• Digestive health
• Eye irritation
• Emotional wellbeing
• Skin conditions
• Urinary health

While On-Demand Video Visits cover many common health concerns, they are not right for emergencies or other situations that require in-person care. Review the list below for a partial list of what isn’t covered:

• Cardiac and respiratory emergencies
• Checkups or physical exams
• Ear Infections
• Mental health and elderly concerns
• Pregnancy and children's health
• Severe digestive problems
• Severe wounds, injuries, infections and skin conditions

Please call 911 if you have an emergency or an urgent medical question.

Sutter accepts most insurance. Check with your insurance provider to verify coverage and the amount of your copay, if any.

You must be physically located in California to use this service.

On-Demand Video Visits are available to adults and children ages 18 months – 18 years old. You must have a My Health Online account.

While we do not provide new prescriptions, limited refills may be offered when appropriate. During your On-Demand Video Visit, our clinicians may also order lab tests if needed. You can view your lab results in My Health Online. If you have any questions after your visit, please call 800-4-SUTTER and ask to have a message sent to the “On-Demand Video” team.

We only provide refills in some circumstances.

• We do NOT refill controlled medications, under any circumstances.
• For safety and continuity of care, routine refills should come from your primary care provider.
• If you’re switching to Sutter from an outside provider, please contact your prior doctor for refills until your first Sutter visit.
• Our On-Demand doctors may refill select medications short-term if appropriate – like asthma inhalers, hypertension or cholesterol meds, EpiPens, or PrEP (Prep Truvada) – depending on prior evaluations.

Our clinician may order tests or recommend follow-up care. You'll receive instructions and can view results in My Health Online.

• Before your visit, test your system using our built-in test feature within My Health Online.
• Sign in 15 minutes before the Video Visit start time.
• Join the Video Visit from a quiet, private location where you’re comfortable discussing health questions.
• Make sure the room has good lighting so the provider can see you.
• If you’re using a tablet, have your phone nearby in case we need to contact you.
   

You can use most phones, laptops and desktop computers to join a Video Visit. Unfortunately, the following devices aren’t compatible with Video Visits:

• Amazon Fire tablets
• Kindles
• iPhones older than version 8
• IE 11
• Samsung Internet Browser

To set up your device for Video Visits, please see our instructions for mobile devices or tablets or laptops or desktop computers.

Before connecting to a Video Visit, make sure you have version 9.4.4 or later of the Sutter Health My Health Online app. If you have trouble connecting to your appointment, please restart your device and try again. We understand that technical problems happen, so if any issues persist, contact your care team and we’ll continue your visit by phone.

Following your Video Visit, it’s a good idea to contact our Sutter Health My Health Online Support team. That way, we can tackle any technical issues that can disrupt future Video Visits.

Video Visits are available to: 

• All My Health Online members 18 months or older who live in California
• Teens who have a My Health Online account
• Adult proxies of children 12 years and younger can schedule same-day Video Visits for their child

Some health concerns require an in-person visit with your provider. If you’re an existing patient and need to schedule one of the following, please book an office visit directly through My Health Online or by contacting your provider’s office:

• Licensure (e.g., DMV or FAA)
• Pap smear
• Pre-op exam
• Procedures
• Routine physical examination for camp, sports or pre-employment
• Well-child check

Video Visits aren’t for emergencies. Call 911 or go directly to the nearest emergency room if you have an emergency.

Video Visits are convenient for non-urgent or minor health conditions, such as:

• Acne
• Allergies
• Constipation
• Cough or cold
• Diarrhea
• Fever
• Flu
• Insect bites
• Nausea
• Pink eye
• Rashes
• Respiratory problems
• Sinus infection
• Sore throat
• Stye

Please note this isn’t a comprehensive list of conditions, and your condition may not be appropriate for this type of service. If you require a hands-on exam, visit a nearby Urgent Care, schedule a visit at a Walk-In Care clinic or make an appointment with your doctor through My Health Online.

View Conditions of Registration (PDF) for a visit with a Sutter Walk-In Care clinician.

Follow these simple steps:

• Sign in to My Health Online.
• Tap or click Appointments.
• Select your Video Visit from the list of Upcoming Appointments.
• 15 minutes before your appointment time, you’ll see a Begin Visit or a Launch Video button in My Health Online.
• Simply tap or click on the button to join your Video Visit.
• Tap or click the Test Hardware button to ensure your device is ready.
• Once your clinician joins, your visit will begin.

To cancel an appointment before it begins, sign in to My Health Online, open the appointment details and tap or click the Cancel button.

See our Video Visit Resources for information in different languages.

Sutter Walk-In Care is here for your simple, everyday health needs, such as the flu, pink eye, booster shots and wellness screenings. 

Everyone 18 months and older is welcome at Sutter Walk-In Care, no matter where they receive their ongoing medical care. Check with your health plan to see if it covers Sutter Walk-In Care.

Sutter Walk-In Care is conveniently located where you’re probably already running errands.

No insurance? No problem. Sutter Walk-In Care accepts credit cards for treatment.

All Sutter Walk-In Care clinics are overseen by a medical director and follow physician-developed clinical protocols. Locations are staffed by doctors, physician assistants, nurse practitioners, RNs and other clinical and administrative employees.

Each visit wraps up with an After Visit Summary that we can send to your primary care doctor. If you already receive primary care at Sutter, your medical record updates automatically, ensuring immediate and confidential access to your health information. Some conditions may require follow-up, which we can often handle at Sutter Walk-In Care. We’ll let you know if this is an option.

You don’t need a primary care physician to visit Sutter Walk-In Care, though we recommend having one. While Sutter Walk-In Care isn't a replacement for your regular doctor, it’s here to help with everyday illnesses.

If your needs exceed what we can provide, we’ll direct you to the right place for care. 

If you’re experiencing a medical emergency, call 911. Please contact your doctor or visit the nearest emergency room for severe illness or injury.

At Sutter Walk-In Care, we offer screenings for high blood pressure and blood sugar. If you have elevated levels, our clinicians may suggest simple dietary and lifestyle changes to help. If things don’t improve after follow-up screenings, we’ll guide you to your primary care provider for further evaluation.

If you can't see your regular doctor and need care the same day, visiting urgent care is a convenient and cost-effective choice. Urgent care is ideal for moderate, non-emergency issues that need attention within 24 hours. However, if an illness or injury is life-threatening, call 911 or go to the nearest emergency room immediately.

• A cut that needs stitches
• A non-life-threatening accident or fall
• A spike in blood pressure
• Abdominal pain
• An eye scratch
• Ear pain
• Fever
• Routine injuries, such as sprained ankles and back problems
• Simple broken bones
• Sore throat
• Vomiting and diarrhea
• Worsening of an existing condition, such as mild to moderate asthma

Learn more about potential side effects after COVID-19 vaccination.

Most people can get both vaccines in the same arm. If you’re getting the enhanced flu vaccine (approved for those 65 years and older), you may consider getting your COVID-19 and flu vaccines in different arms to reduce any arm pain and discomfort.

Yes, please bring your insurance or Medicare/Medi-Cal card to your vaccination. Check with your insurance company about possible costs associated with vaccination.

COVID-19 and flu vaccines are covered by most insurance companies. There may be a copay if insurance does not cover the full cost for an adult. Medicare Part B and MediCal plans cover the full cost of updated flu or COVID-19 vaccines. Check with your insurance company if you have questions.

Yes. According to the CDC, evidence indicates that people can get added protection by getting vaccinated after they have had COVID or flu. See the CDC’s guidance for timing of vaccines after acute illness.

Unless specifically indicated otherwise, you should be able to go ahead with most routine procedures and screenings either before or after receiving a COVID-19 or flu vaccine. However, talk to your doctor about getting a vaccine if you’re scheduling a surgery, transplant, or other procedure that requires anesthesia. 

Please wait 4-6 weeks after your vaccination to schedule your mammogram. 

Flu vaccines are available for anyone over 6 months old. You can schedule a vaccination appointment for yourself or a child through My Health Online or call 800-4SUTTER (788837). Updated COVID-19 vaccines will be available through Sutter in the fall. All vaccinations are by appointment only. 

Before recommending COVID-19 vaccination for children, scientists conducted extensive clinical trials.

The U.S. Food and Drug Administration (FDA) then authorized COVID-19 vaccines for children 6 months and older, determining that the known and potential benefits of the COVID-19 vaccines outweigh the known and potential risks for children as young as 6 months of age.

According to the CDC, ongoing safety monitoring shows that COVID-19 vaccination continues to be safe for children. Learn more about the safety of COVID-19 vaccination for children. 

Yes. The CDC advises children can get the COVID-19 vaccine at the same time as other vaccines.

Vaccinations remain one of the best and safest ways to protect against illness and/or reduce the severity of the infection, including during pregnancy. Based on California Department of Public Health (CDPH) guidelines, pregnancy is considered a high-risk condition, with an increased chance of complications from COVID-19. Several studies and national organizations including Society for Maternal-Fetal Medicine (SMFM) and American College of Obstetricians and Gynecologists (ACOG) have concluded there’s currently no evidence that COVID-19 vaccination poses added risk during pregnancy including the development of the placenta, and patients should receive a COVID-19 vaccine regardless of trimester when eligible. In addition, there’s no evidence that fertility problems are a side effect of any vaccine, including COVID-19 vaccines. Discuss the risks of COVID-19 during pregnancy, and the risks and benefits of the COVID-19 vaccine, with your healthcare provider. 

Everyone is at risk for contracting COVID-19, and symptoms can be severe at any age. The CDC now recommends COVID vaccination for anyone 6 months and older.

Getting a COVID-19 vaccine for your child will help to boost their immune response against COVID-19 and is the best way to protect them against COVID-19 and its complications. It will also help to reduce spread of COVID-19 across families, schools and communities. 

We are currently preparing for the upcoming launch of the updated COVID-19 vaccines this fall. Once it becomes available at Sutter, we will be ready to offer it.