Cancer Care: My Health Online

Mho is My Health Online, and our patients have access to that.
We can send messages to them.
They send messages to us.
If there's any questions, concerns, they're able to express that through MHO, and we're
able to contact them and answer the, any of their questions.
It's a really great tool. You can also see your test results, a lot of
different things. My Health Online is a fantastic way for
patients to really be able to take control over scheduling their appointments, and the My
Health Online portal allows you to do that in your own time, not being rushed at the
doctor's office, but really being able to coordinate with either a caregiver or a driver
that's gonna take you to an appointment and find something that works for your schedule.
They're able to send us questions anytime they need to.
We encourage them not to put an emergency-type question on My Health Online.
If it's an emergency-type situation, they should call.
But a lot of times they just need clarification about their medications, or
they'll have questions like, "My other doctor said I should get this medication or these
labs ordered. What do you think about that?" So at their
initial appointment when they come to see us here at the cancer center, it's my job as a
medical assistant to make sure that they're signed up for it and help them learn how to
navigate it. So they can schedule appointments on it.
They can send us messages, and it's kind of like communicating with the physician's office
in real time, kind of like text messaging.