Billing and Insurance

You can pay a hospital or doctor bill in My Health Online. Plus, with the new Guest Pay feature you can make a payment without having to log in to your account. For questions on how to read your billing statement, download the How To Read Your Bill (PDF).

To request billing records, use our online chat or call the number listed on your billing statement or use the contact information below:

CHAT NOW

• Hospital Billing (855) 398-1633
• Sutter Gould Medical Foundation (866) 681-0735
• Sutter Medical Foundation (866) 681-0736
• Sutter Pacific Medical Foundation (866) 681-0739
• Sutter East Bay Medical Foundation (866) 681-0745
• Palo Alto Medical Foundation (877) 252-1777
• Legal Billing Records Requests and Legal Billing Subpoena Requests for Hospitals (PDF)

When you schedule an appointment you can authorize a future copay if your clinician offers online payments. Your credit card will not be charged until you check in for your appointment. If you cancel your appointment, your credit card will not be charged.

In most cases if there is an outstanding account balance, your payment will be applied to that account. If your account does not have an outstanding balance at the time of the refund, a refund will be issued back to the original credit card or by check.

It can take a week or more to generate, print and mail a paper statement to your home. If you submit an online payment while your statement is processing, it will not be included in the paper statement. Your payment will still apply correctly and will be included in the next statement cycle. If you have questions or would like to confirm that your online payment was applied correctly, please Contact Us.

You can make an online payment using your Visa, MasterCard, Discover or American Express credit card. You can pay on My Health Online or through Guest Pay. If you have questions about payment assistance, learn more about Financial Assistance resources at Sutter.