Frequently Asked Questions
Can I be treated for chronic conditions? Things like high blood pressure, diabetes, high cholesterol or other chronic diseases.
At Sutter Walk-In care we provide screenings for high blood pressure, blood sugar and cholesterol. If your numbers are elevated our clinicians may recommend a specific diet and other healthy lifestyle changes. If condition doesn’t improve after further screening we will recommend you see your primary care physician for further evaluation.
Can I get a prescription?
If our care team determines you need a prescription, we can order one for you. You can choose where to have your prescription filled.
Can I get refills on medications prescribed by other doctors?
No. Sutter Walk-In Care only provides services for everyday illnesses that need immediate attention. We cannot refill medications prescribed by other doctors for chronic conditions.
Do I need to have a doctor affiliated with Sutter Health?
No. We see patients who have doctors affiliated with many different healthcare organizations.
Do I need to have health insurance to be treated?
You do not need insurance to be treated at Sutter Walk-In Care. We accept credit cards.
How long do I have to wait? Do I need an appointment?
Appointments are not needed.
Is there a doctor available? Who will I see?
Every Sutter Walk-In Care is staffed by a highly skilled clinician who is trained to treat people for many common illnesses like strep throat, the flu and seasonal allergies. They can even order a prescription for you. All of our Sutter Walk-In Care clinics are overseen by our medical director and follow physician-developed clinical protocols.
What are the clinic hours?
Walk-in care is open daily 8:00 am – 6:00 pm.
Closed: Thanksgiving and Christmas
What does it cost?
Sutter Coast Walk-In Clinic accepts most health plans, so the price you pay may be less. We can bill your health insurance if it’s one of our accepted health plans. You can contact us at (800) 972-5547 to verify your health insurance coverage.
What if I don't have a doctor?
You don't need to have a primary care physician to be seen at Sutter Coast Walk-in Clinic; however, we recommend that everyone keep a relationship with a doctor. Sutter Walk-In Care isn't meant to replace the care you would receive from a regular doctor. Rather, we're here to help when you and your family need treatment for everyday illnesses and health needs like the cold and flu, ear infections and allergies. To find a doctor who's right for you, use our easy doctor finder. You can search for a physician based on things like location, gender, languages spoken and more.
What if I get there and learn I need more urgent treatment?
The clinician will direct you to the right place for the care you need if it is beyond the scope provided. At Sutter Coast Walk-in Clinic, we provide medical services for everyday health needs. That includes common illnesses like strep throat, the flu and allergies. Our nurse practitioners can order prescriptions, as needed. We also provide sports and school physicals, wellness screenings and immunizations.
What if I need additional or follow up care after my visit?
If your condition requires ongoing care you will be referred to your primary care physician. If you don’t have a physician, we will refer you to one who is accepting new patients. To assist in this process we’ll also provide you with an "After Visit Summary,” documenting your Sutter Coast Walk-in Clinic visit. Unless you prefer otherwise, your doctor will also be notified of your visit. Some conditions require follow-up and can be easily handled at Sutter Coast Walk-in Clinic. Your Walk-In Care team will tell you if this is an option. We also have special guidelines for urgent and emergency situations.
What if I need lab work or X-rays?
If you need lab work or X-rays, the clinician can order this for you, but you will need to seek additional care with a physician. This saves you time because you can complete your lab or X-ray work before the appointment with your physician.
What is Sutter Coast Walk-In Clinic?
Sutter is here for your simple, everyday health needs like colds and flu, pink eye, booster shots and wellness screenings. No appointment is necessary. Our Walk-In Care clinic is part of Sutter Health, a family of highly respected doctors, nurses and hospitals throughout Northern California.
What is the follow-up with my doctor?
Sutter Walk-In Care will provide you a treatment report, or "After Visit Summary." We can also mail or fax a special report to your primary care physician. This report documents your Sutter Coast Walk-in Clinic visit. This is important, as it helps to ensure your physician is notified of your healthcare needs. And if you have a doctor in the Sutter Health network, your personal, secure medical record will be updated automatically after each visit. Sutter Coast Walk-in Clinic is outfitted with the latest in information technology — the electronic health record (EHR) system for Sutter Health — which gives Sutter caregivers immediate and confidential access to their patient's health information.
What kinds of conditions do you treat at Sutter Coast Walk-In Clinic?
We provide medical services for everyday illnesses and health needs including the flu, strep throat, sprains and strains and seasonal allergies. Our clinicians are trained to diagnose and prescribe medications as needed. We also provide pre-employment and sports physicals as well as immunizations and health screenings.
What should I do if I think I have a severe illness or injury?
You should call your doctor, go to the nearest emergency department, or call 911.
Who can use Sutter Walk-In Care services?
Everyone is welcome at Sutter Walk-In Care, no matter where you receive your ongoing medical care.
Will I get a copy of my record?
Every patient will be given a treatment report or "After Visit Summary." This document includes directions for follow-up care and counseling on any re-check that might be needed. If you wish, we will also provide a copy of this document to your physician.
Will my insurance cover the prescription?
You should check with your health plan and pharmacy to ensure your insurance will cover your prescription. The cost for your Sutter Walk-In Care visit does not include the cost of any prescriptions.