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We're experiencing higher than normal wait times in our call center and online chat. Please browse our help topics below for answers. If you have more questions, contact your provider through My Health Online.
Visit Billing and Insurance to pay a bill, view frequently asked questions and more.
Chat online with a specialist for clinical billing questions.
Monday through Friday, 7:00 am - 5:00 pm
To contact the location where you received services, call the number on your billing statement, or use the contact information below:
For help enrolling in My Health Online, chat online with a specialist, Monday through Friday, 7:00 am - 7:00 pm, or call (866) 978-8837.
Contact your provider for medication refills, view your current medications, dosage instructions and ordering clinician’s name through My Health Online. Sign in, then look for Medications/Prescriptions under the Health Record tab.
If the label on your medication bottle indicates that you have refills left, you should call the dispensing pharmacy directly for more medication.
Submit Your Medical Records Authorization Form Online (available in English, Spanish or Chinese) or sign in to My Health Online. In My Health Online, navigate to Health Record, then My Tools and Request Medical Record.
Call the Sutter Shared Services Employee Line for assistance (including Benefits and Retirement related inquiries) at (855) 398-1631, available Monday through Friday: 7:00 am – 5:00 pm.
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