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Contact Sutter Health

Important Notice:

Call 911 or visit your nearest emergency room if you are seeking urgent or emergency medical attention.

Need Help?

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Billing Inquires

Online Chat

Chat online with a specialist for clinical billing questions.
Monday through Friday: 7:00 am - 7:00 pm

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Medical Foundation Billing Information

Sutter Gould Medical Foundation — (866) 681-0735
Sutter Medical Foundation — (866) 681-0736
Sutter Pacific Medical Foundation — (866) 681-0739
Sutter East Bay Medical Foundation — (866) 681-0745
Palo Alto Medical Foundation — (877) 252-1777
Monday through Friday: 7:00 am — 7:00 pm

Hospital Billing Information

(855) 398-1633
Monday through Friday: 7:00 am — 5:00 pm

Job Inquires

For questions regarding job postings, your application or the hiring process:

Job Line
(916) 297-9000
Monday through Friday: 7:00 am – 5:00 pm

For assistance with the online application process or Taleo account:

Sutter Health Service Desk
(888) 888-6044
The Service Desk can assist with locked accounts and forgotten passwords.

Medical Records Inquires

Request Your Medical Records

Submit Your Medical Records Authorization Form Online
Available in English, Spanish or Chinese

Sutter Health Plus Inquiries

Sutter Health Plus Member Services

(855) 315-5800
Monday through Friday: 8:00 am – 7:00 pm
Online Contact Form

Health Plan Questions

Health Plan Search

Use our health plan search to determine which Sutter-affiliated hospitals and medical groups accept your health plan.

Please check with your health plan if you have questions about coverage and network providers for specific products.

Employee Assistance

Employee Assistance

Call the Sutter Shared Services Employee Line for assistance (including Benefits and Retirement related inquiries).
(916) 297-8300
(855) 398-1631 toll-free
Monday through Friday: 7:00 am — 5:00 pm

Employment Verification

Verification of employment is processed through uConfirm, an automated service that provides instant employment and income verification. You can access uConfirm online or (866) 312-8266.

Provider Profile Updates

Provider Profile Updates

For providers in the Sutter Health network, request updates to your online provider profiles, by submitting a request via the Provider Profile Update form.

Call Us

Alta Bates Summit Medical Center

  • Main Number

    Alta Bates and Herrick Campuses
    (510) 204-4444
    Summit Campus
    (510) 655-4000

  • Accessibility

    (916) 286-8419 View Accessibility Information

  • Admitting and Registration

    Alta Bates Campus
    (510) 204-1388
    Herrick Campus
    (510) 204-4540
    Summit Campus
    (510) 869-6506

  • Benefits and Retirement

    (855) 398-1631

  • Billing and Claims

    (855) 398-1633 Pay Your Bill Online

  • Birth Center

    (510) 204-1626

  • Chaplain and Spiritual Care

    (510) 204-6730

  • Contact a Patient

    Alta Bates and Herrick Campuses
    (510) 204-4444
    Summit Campus
    (510) 655-4000

  • Financial Assistance

    (855) 398-1633 View Financial Assistance Policy

  • Find a Doctor

    (800) 493-1372

  • Foundation

    (510) 204-1667

  • Gift Shop

    Alta Bates Campus
    (510) 204-2030
    Herrick Campus
    (510) 204-4568
    Summit Campus
    (510) 869-6184

  • HIPAA Privacy Hotline

    (855) 771-4220

  • Infection Preventionist/Officer

    (510) 289-9575

  • Jobs

    (855) 398-1631 Find a Job at Sutter

  • Joint Commission

    Concerns About Patient Care and Safety

    (630) 792-5636 fax Submit a Concern Online

  • Language Assistance

    (855) 398-1633 View Language Assistance Policy

  • Media Inquiries

    (800) 428-7377

  • Medical Records

    Request Your Medical Record
    Alta Bates Campus
    (510) 204-1440
    Summit Campus
    (510) 869-6545

  • Medical Staff Office

    Alta Bates Campus
    (510) 204-1521
    Summit Campus
    (510) 869-6565

  • MyHealthOnline

    (866) 978-8837 Log in to MyHealthOnline

  • Nursing Administration

    Alta Bates Campus
    (510) 204-1277
    Summit Campus
    (510) 869-8708

  • Patient Relations

    (510) 204-4689

  • Patient Resources

    View Patient Resources

  • Pharmacy

    (510) 204-1543 View Pharmacy Information

  • Vendors

    (800) 792-1959 View Vendor Resources

  • Volunteering

    (510) 204-1695

The Sutter Health Network of Care
Expertise to fit your needs
Primary Care

Check-ups, screenings and sick visits for adults and children.

Specialty Care

Expertise and advanced technologies in all areas of medicine.

Emergency Care

For serious accidents, injuries and conditions that require immediate medical care.

Urgent Care

After-hours, weekend and holiday services.

Walk-In Care

Convenient walk-in care clinics for your non-urgent health needs.

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