Financial Assistance
For many years, the Sutter Health network has maintained generous financial assistance policies helping low-income patients. For more detailed information on these policies, how to apply or to receive answers to your questions, please contact your care provider directly. Ask for the billing department to get more information.
For Hospitals
Use the links below to read the Hospital Financial Assistance Policy, offered in multiple languages. If you have difficulty opening, reviewing or navigating the policy in your language, please contact us at (855) 398-1633 or via email at S3ContactCenterCBO@sutterhealth.org for translation services.
- English
- Spanish
- French (Europe)
- Italian
- Portuguese (Brazil)
- German
- Greek
- Russian
- Serbo-Croatian
- Armenian
- Persian (Farsi)
- Gujarati
- Hindi
- Urdu
- Chinese (Traditional)
- Chinese (Simplified)
- Japanese
- Korean
- Mon-Khmer/Cambodian
- Hmong
- Thai
- Laotian
- Vietnamese
- Tagalog/Filipino
- Arabic
- Hebrew
- Cebuano
- Chuukese
- Ilocano
- Marshallese
- Samoan
- Tongan
Use the links below to read the Hospital Billing/Collections Policy, offered in multiple languages. If you have difficulty opening or reviewing navigating the policy in your language, please contact us at (855) 398-1633 or via email at S3ContactCenterCBO@sutterhealth.org for translation services.
- English
- Spanish
- French (Europe)
- Italian
- Portuguese (Brazil)
- German
- Greek
- Russian
- Serbo-Croatian
- Armenian
- Persian (Farsi)
- Gujarati
- Hindi
- Urdu
- Chinese (Traditional)
- Chinese (Simplified)
- Japanese
- Korean
- Mon-Khmer/Cambodian
- Hmong
- Thai
- Laotian
- Vietnamese
- Tagalog/Filipino
- Arabic
- Hebrew
- Cebuano
- Chuukese
- Ilocano
- Marshallese
- Samoan
- Tongan
Unless otherwise specified, the Sutter Health Financial Assistance Policy for Hospitals does not apply to physicians or certain other medical providers who care for you while you are in the hospital. This includes emergency room doctors, anesthesiologists, radiologists, hospitalists, pathologists, and other providers. These doctors will bill you separately from the hospital bill. This policy does not create an obligation for the hospital to pay for the services of these physicians or other medical providers.
Providers excluded from the Sutter Health Hospital Financial Assistance policy (PDF)
Some medical professionals who care for you in the hospital are covered by the Financial Assistance Policy for Hospitals. Those categories of providers are listed below.
- Nurses who do not have advance practice licenses
- Registered nurses, including registered nurse first assistants
- Licensed vocational nurses
- Certified nursing assistants, medical assistants and other non-licensed assistants (dental, et cetera.)
- Physical therapists, occupational therapists (including hand therapists), speech-language therapists and therapy assistants
- Pharmacists
- Technologists or technicians – all types
- Laboratory scientists
- Respiratory therapists
- Registered dietitians
- Diabetes educators (who are typically licensed as registered dieticians or registered nurses)
- Licensed clinical social workers and licensed marriage and family therapists
- Acupuncturists
- Audiologists and hearing aid dispensers
- Perfusionists
For Foundations
1. Complete the confidential Statement of Financial Condition (PDF).
2. Provide the following:
- Two most recent pay stubs.
- Two most recent bank statements (all accounts)
- Most recent tax return.
3. Mail this information to:
- Sutter Shared Services
Central Billing Office
Attn: Charity Care Team Member
P.O. Box 619010
Roseville, CA 95661 - Or fax to (801) 575-1255
For Outpatient Pharmacies
Our pharmacy team has knowledge of and access to some financial assistance programs. These may include manufacturer discount coupons, co-pay cards, state or federal programs, or foundation assistance. If you are eligible, we will help enroll you in these programs.