Description
This longitudinal study investigates the impact of Lean on: (1) efficiency, measured
as inputs relative to traditional fee-for-service (FFS) outputs (e.g., RVU production)
and non-FFS provider work effort (e.g., medical advice via e-messaging); (2) system
affordability, indicated by use of medical resources with attention to clinical quality;
and (3) patient experience reflected in satisfaction scores, access to services, and
timely movement through office visits.
Co-Investigator(s)
Funder
Agency for Healthcare Research and Quality
Research Topics
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