The Impact of Lean Management on Primary Care Efficiency, Affordability, and the Patient Experience

This longitudinal study investigates the impact of Lean on: (1) efficiency, measured as inputs relative to traditional fee-for-service (FFS) outputs (e.g., RVU production) and non-FFS provider work effort (e.g., medical advice via e-messaging); (2) system affordability, indicated by use of medical resources with attention to clinical quality; and (3) patient experience reflected in satisfaction scores, access to services, and timely movement through office visits.

Principal Investigator

Dorothy Hung, Ph.D., M.A., MPH

Co-Investigator(s)

Su-Ying Liang, Ph.D., Harold (Hal) Luft, Ph.D., Sukyung Chung, Ph.D. 

Funder

Agency for Healthcare Research and Quality

Start Date

March 08, 2016

End Date

March 07, 2019